Senior Key Account Manager at Flash Group

Job Role: 

• As a Senior Key Accounts Manager you will manage high-revenue, strategic accounts with large partner organisations by building and maintaining long-term relationships with key decision-makers, understanding their goals and challenges, and aligning our solutions to meet their needs. You will also be responsible for generating new leads and referrals, ensuring the timely delivery of services, and continuous monitoring of customer satisfaction and retention.

Responsibilities:

Strategic Account Planning & Lead Generation

• Develop customised account plans focused on long-term growth, retention, and client satisfaction.
• Generate new leads and referrals within assigned accounts by identifying business expansion opportunities and leveraging relationships.
• Stay informed about client pain points and challenges, presenting tailored solutions that align with their strategic objectives.

Client Relationship Management

• Build strategic relationships with key decision-makers and stakeholders within partner organisations.
• Regularly engage with clients to understand their evolving needs, provide updates, and anticipate future requirements.
• Actively seek and act on customer feedback to drive improvements in service and product offerings.

Customer Satisfaction and Retention

• Monitor and track client satisfaction and retention rates through regular check-ins and surveys.
• Proactively address any issues or concerns that could impact client satisfaction, working cross-functionally to resolve them where required.
• Collect and share client testimonials and success stories that highlight the value delivered.

Cross-Functional Coordination & Product Scoping

• Work closely with internal Flash teams (e.g. marketing, finance, product, risk and fraud) to ensure the timely delivery and quality of products and services.
• Coordinate with relevant internal Flash teams to ensure client expectations are met during product launches and implementations.
• Act as the client advocate internally, ensuring all deliverables are aligned with client needs and timelines.

Revenue Growth & Commercial Optimisation

• Drive growth across the account portfolio by upselling and cross-selling relevant products and services and identify opportunities to expand partnerships.
• Negotiate commercial terms, including pricing and payment conditions, to improve profitability and meet both client and company objectives.
• Collaborate with finance to ensure timely invoicing, settlements, and account reconciliation.

Market Insights & Competitor Analysis

• Stay up-to-date with industry trends, market dynamics, and competitor activities to offer informed solutions to clients.
• Regularly review market conditions to identify new business opportunities and refine account strategies based on current trends.
• Share market insights with clients, helping them stay ahead of challenges and seize new opportunities.

Performance Monitoring & Reporting

• Provide regular reports on account performance, including key metrics such as revenue growth, product adoption, and client satisfaction.
• Track progress against goals and provide both internal and external stakeholders with updates on the status of client relationships.
• Present feedback, issues, and potential risks, offering actionable insights to improve account performance.

Job Requirements

Requirements:

• 5 - 8 years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
• Experience in project management software and frameworks
• Strong understanding of fintech products and services, particularly in digital payment systems, financial aggregation and APIs used for financial integration.
• Experience in Customer Relationship Management (CRM) platforms for tracking leads, managing account activities, and reporting on client performance.
• Experience with financial analysis and modeling to assess account profitability and pricing strategies
• A diploma or degree in Finance, Business, Marketing or a similar/ related field (advantageous).

Competencies / Attributes:

• Building relationships
• Communicating information
• Showing resilience
• Adjusting to change
• Driving success
• Structuring tasks
• Creating and innovating