Senior Lead - Project Lead Customer TFLS Technology Information at MTN

Responsibilities
Key Performance Areas

Project Planning

• Provide project management input to pre-sales processes with regards to ICT customer requests for RFP/RFQ
• Ensure alignment between approved service order/SOF and scope of proposed solution
• Validate solution BOQ as prepared by Solution Architect
• Prepare project plan for end to end order/s delivery
• Prepare all supporting project documentation including. Risk Report, Communications Plan and Installation Schedule
• Complete resource checklist including engineer availability, vendor capacity, equipment availability and lead times
• Obtain necessary approval and sign-off of final project plans

Project Execution (Order Implementation)

• Validation of order details with customers including deliverables, site locations, contact details and schedule requirements
• Arranging project kick-off meeting including all key stakeholders
• Recording and distributing minutes of project meetings
• Assume responsibility of the lead coordination role between MTN functional areas, suppliers and customer
• Initiate project in workforce management system (Remedy)
• Allocate work orders to assigned engineer and vendors
• Initiate purchase requisitions for required equipment and services as per approved BOQ
• Vendor management and coordination regarding all external services required for a specific product
• Equipment management and delivery coordination
• Risk and issue management
• Effective communications and stakeholder management throughout order implementation process
• Efficient order close out to ensure soonest possible realisation of revenue
• Facilitate formal handover and acceptance by customer including documentation sign-off
• Close Orders and Work Orders to Provision Service
• Verification of 1st Services Bill
• Prepare project closeout report including Lessons Learned, As Build and Inventory schedule

Customer Relations

• Exceptional customer service levels to assist in the retention of customers
• Ensure that all stakeholders are kept up to date on order progress
• Facilitation of customer and/or vendor workshops and meetings
• Provide post implementation support to customers and escalate appropriately when necessary
• Professional interaction with engineering team members

Project Governance

• Provide accurate and timeous internal project reporting.
• Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc)
• Effective communication with internal teams (Communications Management)
• Ensure correct info of the implemented solution is sent to Billing
• Ensure 1st customer invoice (post implementation) is aligned with approved order/SOF
• Adherence to Product SLAs/OLAs – Work closely with Vendor Management and Procurement
• End to end third party vendor management from order placement to actual service delivery
• Reporting on third party vendors pertaining to the project lead’s specific project dashboard

Leadership

• Manage & motivate project resources to exceed in their duties
• Active vendor performance management
• Ongoing analysis of process and service delivery gaps
• Employee relations and collaborative teamwork
• Promote Employment Equity and Diversity
• Coaching and guidance of less experienced staff
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Living the MTN Brand – changing and positively influence peer behaviour

Reporting 

• Identify and prepare relevant information and data for reporting purposes 
• Prepare daily, weekly and monthly management reports

Qualifications
Job Requirements 
Education: 

• Matric plus
• 3 year Degree or 3 year Diploma coupled with Project Management (coupled with Engineering or a Technical qualification (CCNA, etc.) would be an advantage)
• Certification in Prince 2 Practitioner or PMP
• ITIL Practitioner (would be advantageous)

Experience:

• Minimum 3 years’ experience in ICT project management including management of a team or virtual team of engineers
• Experience in working within Enterprise arena , as a service provider
• Experience in working with Cisco & Huawei Router technologies and products
• Implementation of projects involving various WAN connectivity technologies including PTP Fibre, PTP Microwave, PMP Microwave, CTN
• Implementation of projects involving delivery of Cloud and Security, Unified Communications, IOT