Senior Lean Specialist - Johannesburg at Absa Group Limited (Absa)

Job Summary

• Lead the Lean Six Sigma program by driving the Lean Transformation agenda toward development of a People Experience (PX) “lean” culture. The incumbent is expected to lead the efforts of mindset change, sustainment, and education of Lean Six Sigma within PX. The incumbent is expected to develop and implement Lean Transformation strategies across the business that build lean capacity to deliver on defined service standards, prioritise and increase value for internal and external customers, and increase focus across the business on process, optimization and service standards.

Job Description

• Responsible for developing and supporting Lean programmes, and the establishment of Lean Champions to assist the programmes within the various business units. 
• Responsible for defining and establishing best practices to improve and maintain employee efficiency.
• Train and coach staff across the organisation on Lean principles, tools and techniques
• Introduce Lean programmes and practices within the business and ensure their sustainability and desired impact on the business
• Lead targeted interventions at leadership and staff levels to motivate the desired culture change
• Establish and introduce systems that will ensure sustainability of the desired culture transformation
• Helping managers understand lean principles and how to apply them in their departments
• Performing audits to identify waste in processes or procedures and recommending changes to improve performance
• Identifying opportunities for improvements in efficiency through the use of technology or other means
• Creating visual displays of data to help others understand complicated concepts more easily
• Developing, maintaining, and updating standard operating procedures (SOPs) for operational services or other areas of the business
• Working with various members of the team to identify problems that could impact performance and developing solutions
• Leading events to implement lean practices across the BU
• Coordinate and serve as a quality expert in problem solving tools such as DMAIC, 5 Why's, RCA, Fishbone analysis, WWBLA, FMEA.
• Facilitate improvements of best operating practices.
• Lead continuous improvement projects and problem solving.
• Demonstrate your knowledge of BPR, system configuration, testing, solution design and process optimization
• Monitoring and assessing existing processes to identify improvement opportunities
• Driving continuous process improvement initiatives and obtaining results thereof
• Define the standards and methodologies for process modelling.
• Compile and implement (as applicable) standard process improvement and reengineering methodologies.
• For new process / process change initiatives, conduct feasibility and readiness assessments with regard to capabilities and resources, and define corresponding action plans to support the initiatives.
• Design and develop / update the processes based on organization requirements and industry standard processes.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Undertake process improvement initiatives aimed at improving efficiency and effectiveness of operations (e.g., initiatives for process cycle time optimization, improved documentation and data collection, enhanced customer satisfaction).
• Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
• Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
• Work towards continuous process improvement and the enhancement of quality and consistency of processes and methods across the organisation.
• Identify, evaluate, select and implement tools for process modelling, analysis and improvement.
• Benchmark processes to identify shortfalls and improvement areas in process definition deployment

Education

• Master's Degree: Information Technology