Senior Learning Programme Manager at Nedbank

Overall Responsibilities

• In consultation with Head of Leadership, review existing leadership development programs (both organizational required trainings and professional development opportunities); ensure effective learning content, suggest enhancements and modifications to improve groupwide leadership capability aligned to strategic direction of Nedbank.
• Facilitate and/or integrate leadership development programmes (pre/during and post sessions) through a variety of distribution channels.
• Implement effective, ongoing learning opportunities and programs for all leaders, which may include mentor training, career path development, and professional development.
• Continually evaluate and improve on leadership and professional development experience.

Responsibility Area: Leadership Development and Support

• Implement talent and leadership development concepts and approaches aligned to The Nedbank Way i.e. human centred leadership approach, leadership strategy, role of leader, leadership capabilities and culture principles
• Partner with talent management as required for the nominations process.
• Manage and partner with external vendors to design and tailor leadership development solutions to meet critical capabilities for Nedbank leaders.

Responsibility Area: Programme Management

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Coordinate all training to meet client expectations and service level agreements by liaising with clients and vendors to determine and meet logistical needs.
• Respond to queries and complaints, within agreed service levels, using appropriate communication media including email and telephone.
• Build and maintain relationships with all relevant stakeholders through regular and timeous communication.
• Gather and consolidate feedback from clients about the training to monitor client satisfaction with the training.
• Improve training and better meet client and business needs by making recommendations based on feedback.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletter, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames. 
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. 
• Obtain relevant training plans and consolidate into a proposed schedule that complies with organisation policies and procedures. 
• Organise logisitics and required resources to meet training intervention requirements by consulting vendors/facilitators/program managers. 
• Co-ordinate training sessions by liaising with delegates/vendors/facilitators and/or managers. 

Responsibilities Continued

• Ensure targets and standards are met by monitoring and reviewing progress using feedback and reports and take corrective action if necessary. 
• Monitor and record attendance and non-attendance by capturing on the relevant electronic system used by the organisation for training/skills development. 
• Provide information to relevant stakeholders on training delivery by recording and using data on training provided during reporting period. 
• Manage programme budgets: Calculate and highlight variances between budgeted targets and actuals for all relevant items including costs, delegate numbers, delivery dates, assessment results by comparing actuals with projected targets. Summarise training feedback using course evaluations and make recommendations for improvements or corrective action. 
• Compile report by including all information required for management to monitor training performance against plan, gathered from the relevant records and documentation including attendance registers, assessment results, evaluation feedback and financial data. 
• Share report with relevant stakeholders using identified communication process and report format. 
• Plan annual programme delivery to meet groupwide leadership development needs through a systematic and consultative process with clusters
• Develop systems and infrastructure for all learning, training, and development programs by establishing standardized methods for delivery, evaluation, measurement, and outcome reporting.
• Establish maintain, and report on metrics to measure training effectiveness, utilization, and compliance.
• Evaluate and determine the effectiveness of current learning programmes.
• Partner across the organization to assess program development needs that drive the overall organizational strategy, including the creation and administration of new and innovative learning and training solutions.
• Design and maintain communication strategies to inform employees of development and educational events, opportunities, requirements, and resources.
• Research and develop team and/or cohort learning opportunities.
• Curation of leadership development programmes on the Nedbank Edcast LXP (DLP)

Position Special Responsibilities

• Promote a culture of growth mindset, inclusion, learning culture, diversity and innovation to enable the Nedbank EVP through leadership development solutions and focus.
• People Specification

Qualifications

• Undergraduate degree in a related discipline and a minimum of five years of related work experience.
• 5 years of professional experience developing and delivering leadership development training programmes.
• Experience building development programs with technical and non-technical audiences.
• Resonance to Nedbanks purpose, culture principles and people promise.