Senior Manager: Digital Delivery at MultiChoice

Key Performance Objectives

Tasks

Operational Delivery

• Oversee the planning, execution, and delivery of digital projects, ensuring alignment with business objectives.
• Manage the full project lifecycle, from ideation to launch, including scope, budget, timelines, and resources.
• Ensure that digital initiatives meet quality standards, are delivered on time, and align with the overall digital strategy.
• Collaborate closely with Product Owners, Product Managers, the Senior Manager: Product, and the Head of Digital Channels to align project priorities and objectives.
• Work with the Head of Solution Development and the development teams to ensure technical feasibility and resolve any technical issues.
• Foster effective communication and collaboration across departments including UX/UI design, development, marketing, and customer experience teams to ensure the smooth execution of digital initiatives

Strategic Delivery

• Manage the portfolio of digital programmes and projects.
• Manage execution of product strategy and roadmaps through effective co-ordination with the relevant platform and project office teams both inside and outside of the Group Digital (GD) division.
• Own product feature roadmap demand management and prioritization; Ensure that prioritization parameters are in alignment with, and balances, the overall Group Digital, MCSA and MAH business strategic objectives.
• Drive customer centric solution delivery.
• Collaborate and align with Marketing and Communications teams on marketing of new features prior to deployment (go to market strategies).

Stakeholder Management

• Regularly engage with senior stakeholders to provide updates on digital project progress, challenges, and opportunities.
• Manage expectations around project timelines, resource constraints, and delivery challenges.
• Act as the primary point of contact for all digital delivery-related matters, ensuring clear and transparent communication across all levels of the organization.
• Track and report on the performance of digital projects, using metrics and KPIs to measure success.
• Analyze project outcomes and provide insights to improve future digital delivery efforts.
• Prepare and present project performance reports to senior leadership, ensuring data-driven decision-making.

Benchmarking & Governance

• Proactively identify and manage risks across digital projects, ensuring appropriate mitigation strategies are in place.
• Resolve project issues as they arise, ensuring minimal disruption to timelines and objectives.
• Maintain a clear escalation path for high-risk or high-impact issues, ensuring they are addressed promptly.
• Continuously review and optimize digital delivery processes to improve efficiency, reduce bottlenecks, and enhance agility.
• Implement best practices in digital project management, ensuring the team adheres to agile methodologies and other modern project management frameworks.
• Drive the adoption of tools and technologies that enhance digital delivery and streamline workflows.

People Leadership

• Oversee the activities of the team to ensure effective delivery of business outcomes
• Develop a high performing team by embedding formal performance management process using performance management systems and informal coaching
• Encourage frequent knowledge sharing between team members
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• Build a strong succession pipeline to ensure business continuity

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field

Experience

• Minimum 8-10+ years of experience in digital delivery, project management, or related roles.
• Proven experience in managing large-scale digital projects across multiple platforms