Senior Manager - Head of Transition - Programme Management Enterprise Business Unit at MTN

Mission

• The Head of Transition Programme Management is responsible for establishing and implementing programme management for key client Projects. The role is accountable for projects within the client transition including the motivation of all stakeholders to achieve the programme objectives within agreed time, cost and performance criteria from project start-up through execution and completion. Stakeholder management and minimizing the risk are some of the outcomes  
• Measures of success include the fulfilment of COE programme initiatives and outcome targets, managing the programme budget & reporting.  Ensuring on-time delivery of programme objectives on time and accurately and consistently updating the dashboard on programme status.

Context 

• MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The COE function must therefore ensure the successful delivery in context of:
• Rapidly changing ICT environment
• The geographic complexity of MTN’s foot print across Africa and the Middle East
• Management of executive and local shareholder expectations across all OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations 
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Key Performance Areas:
The HOD  Transition Programme Management will be accountable to achieve the following objectives:

• Generate transition as a revenue earning stream in pre-sales 
• Provides project management and guidance to the PM team to ensure the effective delivery of all projects within the programme.  
• Ensures all client projects within the programme are delivered and consistently aligned across the MTN global network.
• Defines, in partnership with various stakeholders, the programme goals & outputs, both internally and externally 
• Look at pre-transition, transition and post transition 
• Manage technical, risk, commercial, legal and all relevant items for transformation projects. 
• Ensure the transition from as-is into to-be is done without risk. 
• Managing current incumbent critical part of the project 
• Execute on transformation items. 
• Engages with other Programme lead to seek opportunities to align strategic priorities and leverage resources for the delivery of Network programme objectives.  
• Ensures projects within the programme are consistent and add value in accordance to the contract
• Ensures the delivery of projects (within the programme) according to project scope while effectively managing resources, time and budget.
• Ensure the effective implementation of the document repository management for all COE projects. 
• Ensure the successful management of the programme risks, the measurement thereof and poses corrective action where necessary.
• Provide input and deliver dashboard report on the programme for EXCO
• Engages with all key stakeholders to ensure effective communication and reporting.
• Engagement and interlock alignment of group functions and OPCOs across strategic programmes.
• Manages the day-to-day execution of COE projects to achieve outcomes in terms of timeliness, projected effort and financial resources, and quality.
• All of the above both for on the client side and internal side.

Key Deliverables

• Fulfilment of customer programme initiatives and outcome targets
• Programme budget
• Programme reporting
• Delivery of programme objectives on time, quality and budget
• Dashboard updates
• Stakeholder management 
• Communications. 

Role Dependencies

• Active support from the business and COE 
• Deep understanding of the client, scope and technical context  
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Job Requirements

Education:

• Minimum of 4 year tertiary degree 
• Relevant Project Management certification (e.g. Prince 2) / PMP
• Preferable - Member of Project Management Institute  
• Fluent in English

Experience:

• Minimum 5 years with Managerial level experience  
• Minimum 10 years Project Management experience managing multiple large scale (e.g. enterprise-wide) projects
• More than 5 years of experience in driving transformation projects in infrastructure and transitioning multi-million-dollar engagements 
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organisation 
• Experience working in a global/multinational enterprise.

Competencies:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder  
• Results Achiever, Operationally Astute

Other:

• Regional and international travel