Current Vacancies at MTN

JOB DESCRIPTION

• Monitoring money transfer transactions with the aim of detecting, investigating and reporting suspicious activities which could lead to money laundering, terrorist financing or criminal activities. Ensuring that MTN is not used by sanctioned individuals or entities for money laundering, financing terrorism, fraud and other criminal activities. 

RESPONSIBILITIES

Operations

• Supporting the implementation of the MTN Group Risk Management strategy and framework as it relates to Mobile Financial Services (MFS) 
• Ensure Mobile Financial Services (MFS) risks are kept within acceptable limits and timely escalation of identified risks that may impact business operations
• Represent MFS Compliance on projects/products to enhance transaction monitoring coverage
• Provide sound Anti-Money Laundering risk-based advice and direction to stakeholders in Mobile Financial Services projects and product design. Ensure Anti-Money Laundering compliance in technical builds
• Apply Anti-Money Laundering discipline aimed at adequate & effective Anti-Money Laundering detection, monitoring and reporting
• Investigate and assess alerts for potential money laundering risks to MT
• Establish and maintain effective relationships with stakeholders in the Anti-Money Laundering process including those in Information Technology, MFS Group, Finance, Sales & Distribution and first-line Compliance business disciplines
• Support Anti-Money Laundering Awareness for internal MTN SA Staff, Customers Merchants, Dealers, Mobile Money Agents and third-party Partners
• Prepare timely reports for management, MTN Group as well as those to external regulators e.g. Financial Intelligence Authority on suspicious transactions
• Ensure the company is compliant with Anti-Money Laundering and counter terrorism financing regulations.
• Effective monitoring of suspicious & large cash movements relating to Mobile Money transactions.
• Stay abreast of business & industry trends, and best practice
• Provide oversight on customer onboarding and transactions monitoring 
• Review and investigate Suspicious Transaction Reports to be submitted to the AML compliance Officer.

Reporting

• Produce and submit cash transaction reports and suspicious transaction reports in line with the internal procedures; CTR and STR reporting as per FIC regulations
• Prepare Anti-Money Laundering reports for management on all internal training that has been completed 
• Produce detailed reports on PEP and Sanction screening during onboarding of legal entities. Report these positive hits to FIC via the company Anti-Money Laundering Officer
• Produce monthly assurance reports on the Anti-Money Laundering remediation dashboard report
• Produce daily, weekly and monthly report on due diligence performed on new recruited merchants, agents, partners and integrators
• Produce monthly /quarterly reports on improvements identified in transaction monitoring or new alerts that will improve on Anti-Money Laundering monitoring
• Report on an ad-hoc basis on specific management requirements as and when necessary
• Produce daily, weekly, monthly, annually and ad-hoc reports and dashboards on risk management tasks

QUALIFICATIONS

Education Standards:

• Minimum of three years’ degree/ diploma in Information technology/ systems, Computer Science Information Technology, Information Management, Business Management, Bachelor of Laws or related field 
• Minimum of one-year risk management qualification would be an advantage
• Fluent in English

Experience Standards: 

• Minimum of three years’ experience in Technology and/or Risk Management fields or Fraud Management 
• Minimum of one-year experience in the Mobile Financial Services sector/ industry and/or Banking 
• Minimum of one-year experience in Financial Services or Telecoms companies especially in alternative channels e.g. fraud, digital/mobile banking, mobile money
• Experience working in a medium-sized organisation

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JOB DESCRIPTION
Strategy Development

• Give input  to development of regional strategy for radio access network roll-out
• Support development of radio network strategies and key technology projects
• Support translation of the network and radio strategies into near term plans

Enterprise Business Support

• Provide information on customer locations’ coverage issues, solutions and execution progress to account team and Head Office staff 
• Plan the growth of the radio network considering general engineering principles, analysis & interpretation of network statistics, knowledge of market requirements 
• Achieve the most effective design of RF installation for the client’s needs within the network parameters which will satisfy all the demands of the market
• Prepare presentations of network plans for EBU clients as and when required 
• Collaborate with others regarding planning and support issues e.g. regional PMs, implementation and support teams

HetNet Design

• Identify poor indoor coverage, hot spots and cell fringes to best deploy HetNet using geo-location tools, and network performance indicators
• Design heterogeneous network solutions to provide capacity and coverage ; in-building solutions and small cells supporting (3G, LTE and Wi-Fi)
• Understand network designs of third parties and approve the technical design as solution to requirements

Gated Communities coverage solutions

• Compile designs and plans in estates and or suburbs for coverage and capacity for mobile broadband
• Collaborate with Head Office team regarding priority areas, technology deployment, and alignment with fibre to the home
• Survey with stakeholders for the optimal solutions e.g. transmission, implementation, property teams, third party contractors 

Live Network Trials

• Select correct site within parameters of installation cost, customers’ needs, expected traffic, environmental aspects, legislation and regulatory compliance and the existing radio network 
• Oversee the installation of new base station equipment (small cells)
• Network evaluation of new planning features to boost coverage and capacity
• Ensure compliance of all rules, regulations, legislation, standards etc applicable on radio transmissions.
• Continuously refresh and enhance technical skill and knowledge especially regarding new developments in the field of radio technology, radio network design and operation, network quality and network problems, radio access system design principles
• Advise and support other specialists in the department
• Investigate, specify and manage the development of tools and processes for network planning 
• Investigate and recommend the procurement of tools and systems for network planning 
• Suggest best radio network parameters for the radio network
• Ensure that network quality is monitored in a continuous manner
• Prioritise rollout and/or major site expansion towards improving customer experience in line with P10. 

Communication and co-ordination

• Communicate plans and integrate feedback
• Co-operate with and support other network group and departments at all levels (e.g. CPG, Operations, Transmission, SMC, etc.)
• Cooperate with other departments within MTN (e.g. EBU, marketing, etc.)
• Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing 

Others.

• No direct subordinates. Coordination with regional engineers is required 
• Demonstrating a visionary approach to planning and optimisation and peripheral responsibilities by contributing new ideas, attitudes and systems for the improvement of the network and the performance of the team. 
• Contribution and motivation. Understanding the value and cost of all available resources  (these include time, physical resources, time-saving developments such as automated processes, intellectual capital etc.) and acting accordingly to achieve the best results with the least possible cost to MTN in both the short and long term

QUALIFICATIONS
Education:

• Minimum of 3 year degree/diploma (May vary in accordance with specific country Opco qualification standards 
• Fluent in English and language of country preferable

Experience:

• 3 years’ experience in RF or telecommunications. GSM/WCDMA experience is a prerequisite. 
• Experience working in a medium   organization 

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JOB DESCRIPTION
Core purpose of the Manager:

• IT & Digital Operation Assurance is responsible for assisting in the development, management and assurance of IT, Digital and Financial Services operations. Management and implementing governance of all IT, Digital and Mobile financial services operational matters, across all OPCOs and within all Managed Services vendors. To provide direct assistance with respect to technical support on IT, Digital and Mobile financial services delivery issues across all MTN OPCOs and ensure enhancement and alignment of IT, Digital and Financial Services operations and managed services in line with changing business requirements. Measures of success include the delivery of vendor performance and adherence to service level agreements, MS cost reduction, provided automated operational tools and tests, improved net promoter score and, IT and Digital services quality and performance

RESPONSIBILITIES

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s Technology function must therefore ensure the successful delivery in context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s foot print across Africa and the Middle East
• Management of executive and local shareholder expectations across all 22 OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Key Performance Areas:

• Core, essential responsibilities / outputs of the position (KPA's)

The Manager: IT and Digital Operation Assurance is responsible for the following:

• Provide input into the development and distribution of standardised IT, Digital and Financial Services operations monitoring procedures for MTN OPCOs.
• Monitor IT, Digital and Financial Services operations to ensure Digital standards are adhered to as per the Service Level Agreements on a continuous basis.
• Manage Vendors to ensure standards and MTN policies are adhered to as per the Service Level Agreements.
• Ensure all required maintenance routines are tracked and performed as per Service Level Agreements.
• Continually monitor and manage (where required) Digital related issues. Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Digital Operations. Serve as the first escalation point, at MTN Group, for all critical issues and initiatives.
• Assist in the transition and successful hand over of the new Digital improvement programmes in a timely manner for every OPCO.
• Deliver training to IT, Digital and Mobile Financial Services Operations, operational strategy thereon, program improvements or changes, as required.
• Assist in the facilitation of audits of IT Digital & Mobile Financial Services managed services in accordance with set standards and take ownership of the remediation plan emanating from the audit findings.
• Provide IT, Digital & Mobile Financial services operational service assistance consistently to internal MTN stakeholders and ensure that service levels in relation to operational assistance are met, at the required quality and within the proposed timelines.
• Identify consistently recurring It, Digital & Mobile Financial service problems and themes and provide suggestions for improvement initiatives within Digital operations.
• Drive compliance and governance to the OPCO’s relating to IT, Digital and Financial Services operations and service requirements.

Key Deliverables

• Monitored vendor adherence to Service Level Agreements
• Improved Billing and Services NPS
• Improved IT and Digital Services quality and performance
• Role Dependencies
• Active support from the Group PMO and SM: Digital & IT PM
• Deep understanding of the MTN business strategy
• Understanding of the OPCO technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OPCO and Group strategy initiatives

QUALIFICATIONS
Education:

• Minimum of 3 years tertiary degree (Information Technology or Engineering)
• Fluent in English

Experience:

• Minimum of 5 years’ Digital, IT or Mobile Money operational experience.
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization, preferably telecommunications or financial services industry

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Builder
• Results Achiever, Operationally Astute

Other:

• Regional and international travel

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Mission/ Core purpose of the Job

• The Centre of Excellence is looking for a skilled engineer in the pillars that it supports (Internet of Things (IOT), Unified Communications & Collaborations, Cloud, Connectivity Converged Services & Security) to work on advanced applications and underlying infrastructure that supports millions of subscribers and large enterprises. We are looking for an Engineer with experience in servers, computing and networks, with the ability to understand, solve and communicate issues and opportunities to improve our systems. 
• You will be responsible for identifying problems, documenting and solving issues, and working on projects that really make a difference to how we operate. 
• The engineer will shadow all Specialists and adopt the methodologies, learn, and leverage on the experience of the team. We are looking for a Services Engineer to support the team in new projects and support the current production solutions and services.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Tactical and Operations

• Support and Maintain all ICT Services applications.
• Manage all operating systems and application that run the pillar solutions offered to our enterprise customers
• Work with the Specialists to build a deployment plan and see that plan through to the end solution state.
• Ensure the upgrading of existing systems.
• Support systems to achieve the Company set Key Performance Indicators
• Work with related stakeholders concerning the prompt restoration or provision of service in full or partial system failures
• Treat all systems as mission-critical
• Travel to site for support duties, testing, new installations and upgrades where needed
• Configuration management and system orchestration using MTN’s related systems
• Document system configuration and changes in system configuration.
• Work with the Specialists to design and implement highly available solutions
• Ensure all area day-to-day tasks are being completed to the required level
• Analyse performance trends and failure impacts on service
• Have a core competency to support the advertised TCOE services pillars
• Be capable of supporting at least 2 of the other solutions offered in the Enterprise Business Unit: Managed Network Services, Cloud, Unified Communications, Hosting, Security, IOT.
• Work with the Specialists to deploy and maintain server infrastructure, virtualisation environment, storage network and application-level network services.
• Replacing and upgrading of end-of-life systems.
• Execute the upgrade and replacement of hardware/software before end-of-life.
• Maintaining knowledge of current technology trends.
• Testing new technology and software in a lab environment and establish fitness for MTN use.
• Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.
• Communicate all faults and planned work through the correct channels    
• Work with the project teams to approve the outcome of Acceptance Testing results from suppliers.
• Administer the roll out of all software package related to the area.
• Ensure that system utilisation reports are in place and relevant
• Maintain smooth running of Linux, Windows, and virtual environments
• Continuously evaluating through correlation and monitoring systems
• Work with the Specialists to optimise productivity by automating repetitive tasks.
• Develop and deploy tools or total solutions in aid to business processes and general productivity.

Business Support

• Collaborate and provide business with knowledge of the technical capability of the core pillar contracted for. 
• Implement IS solutions that meet business requirements.
• Ensure timeous delivery of requirements along with the Specialists.
• Maintaining knowledge of current technology trends.
• Analyse the current business environment to detect critical deficiencies and report on them
• Work with the Specialists to designing, implement, and managing scalable architecture for internal and external customers based on required products
• Constantly learning and evaluating technological skills as is relevant to a Tier 1 ISP.

Governance

• Follow all corporate governance procedures in place
• Work with the Specialists to document and test system before promoting to production.
• All changes should be documented and managed for all production environment changes.
• Comply with all security policies defined by MTN
• Ensure that all ICT Operations policies, processes, and procedures are documented, understood, adhered to and continuously maintained.
• Facilitate the auditing process between MTN and vendor to ensure that audit findings are resolved and managed
• Support the integration forums with Revenue Assurance to understand issues, planning and concerns.
• Ensuring vendors adhere to MTN Governance and Processes.

Project Delivery

• Attend project kick-off meeting to clarify complete customer requirements and deliverables. Liaise with planning departments to discuss upcoming projects
• Ensuring that ICT Operations is involved in a project every step of the way, such that they can prepare for ATP (Authority To Proceed).
• Ensure delivery of (authorised) projects according to the prioritised project list with the support of the Specialists.
• Ensure that all systems (or set of systems) are properly documented for Operations by the vendor
• Identify and report on risks and propose how to mitigate on risks.
• Assist with the support of all projects assigned by manager

Supervisory / Leadership / Managerial Complexity: (responsibilities for directing / guiding/ motivating / influencing others)

• Mentoring and Coaching of Graduates
• Monitoring Vendors
• Engineer needs to work with the Specialists build solution performance review
• Support business units that need an additional point of view within the guidance of the manager or the Specialists.

Role Complexity: (additional complexity that is not inherent to the position)

• Highly technical position requiring vast technical knowledge
• High pace of technological advancement/development
• Reliance on 3rd party vendors
• Systems involved directly support a Tier1 ISP and focusing on support and availability aligned with existing network topology
• Support other departments or areas within Operations and planning from an Engineering viewpoint
• Must be competent in compiling reports.

Creativities (improvement/innovation inherent) 

• Absolutely self-driven, constantly finding new ways to solve problems, being able to apply technological prowess to solve real world problems arising from the daily operations of the business.
• Has the ability to bridge freely between different technologies and applications
• Continuously review system performance and recommend creative ways to enhance performance
• Lateral, logical thinking, problem solving and troubleshooting
• Innovative ways of investigating the root cause of problems and failures.

Vulnerabilities (difficulties or factors that influence the position and are out of the position’s control)

• Network service availability
• Environmental factor (Electricity availability)
• Software bugs
• Mistakes resulting in outage can potentially affect the availability of service to millions of subscribers.
• Standby will be needed for this position due to the size and key needs of the supported environment.

Job Requirements (Education, Experience and Competencies)

Education:

• 3-year degree/diploma in IT or Computer Systems
• Microsoft Certified Professional or Systems Engineer is an added advantage
• RedHat Certified Systems Engineer / LPI is an added advantage
• Certifications across various vendors that make up the infrastructure (MCITP, VCP, CCNP, RHCE, LPI and more) is an added advantage

Experience:

• Minimum 5 years general systems administration experience in a Linux environment and work experience in an ISP
• At least 3 years’ experience in system administration on Windows/Unix/Linux platforms (Server 2008 and above, RedHat/Debian)
• Experience working in a medium size organization
• Experience with Linux (Red Hat/CentOS, Ubuntu) is an added advantage
• Experience with VMware, Hyper-V, and Red Hat virtual environments is an added advantage
• Understanding the concepts of SDN and SDWAN is an added advantage

Training:

• Linux, Vendor Platform Specific Training, SQL, Technology Management, Virtual solutions.

Competencies:

Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

 Heart – Emotionally Intelligent (20)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager  -  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever  -  Drives team objectives and contributes to sustainability of results
• Operationally Astute -  Clarifies priorities, plans, organizes and co-ordinates the work of others  

Authorities

• Inputs and recommendations into support and maintenance agreements with Vendors etc.
• Staff recruitment assistance
• Recommendation of Overtime and general expense claims
• Analyse performance trends and failure impacts on service.
• Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Direct reports – Manager: ICT Services Operations
• Key customers – All MTN OPCO’s EBU, Global Connect
• Key suppliers – Network Teams, development, Core Network Teams, Facilities hosting, Hardware vendors.
• Other Relations – Troubleshooting escalations from NOC and CSC, all involved Vendors / Suppliers

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JOB DESCRIPTION

• The Manager Network Deal and Analytics and Insights will form part of a highly skilled group of commercial, technical and financial experts who are responsible for developing, nurturing and growing the MTN network sharing strategy and ambition.
• The position will provide support with project management, project reporting, financial modelling and deal analytics. The role will ultimately support all network sharing initiatives and bring data and information management support to strengthen the Network Sharing team.

RESPONSIBILITIES
The Manager Network Deals and Analytics and Insights will be accountable to achieve the following objectives:

• Generating analytics-driven insights as a service to MTN and selected OpCos (by using MTN and industry financial/technical data) to create models that depict trends in the wholesale roaming base.
• Gather technical information on network capacity and capabilities to create data models to assess various scenario
• Ensure the correctness of input data as defined in accordance with the identified business requirements
• Communicate data gaps and advise potential solutions to address the gap and define data schemas
• Support with converting user requirements into low level design documents and technical specifications for internal or external users
• Support the implementation of centralized and standardized Network Sharing data models and templates for improved consistency across all MTN markets.
• Support the MTN Opco’s to improve quality of financial modeling to ultimately deliver projects quicker
• Maintain the upkeep of project documentation and submissions throughout each deal’s life cycle.
• Provide in-depth support to gather, sanitize and automate data processing capabilities.
• Participate and provide inputs in operational meetings
• Set up and manage project status meetings as required

Role Deliverables

• Timely delivery and accurate reporting of technical and financial models.
• Clear data driven analytical models in a format that can withstand an audit
• Timely project task tracking of some/all network sharing transactions
• Maintain the quality of the support provided by the central team to the OpCo
• Data driven report writing for learning material and memorandums

Role Dependencies

• Senior Manager: Network Sharing Deals Analytics and Insights
• Inputs from in-country network sharing project teams
• Inputs from prospective partners
• Inputs from MTN Group Data and Analytics

QUALIFICATIONS
Education:

• BComm or BSc degree (preferably in Finance, Comp Science, Maths, Stats, Econometrics or equivalent)
• Post-graduate qualification in Management Studies will be advantageous

Experience:

• Minimum 3 years in relevant experience in data modelling or as an analyst or in quantitative commercial role
• Minimum 3 years’ experience preferably within the telecommunications, networks space or commercial facing role
• Experience working across diverse cultures and geographies

Competencies:

• Interest in the international telecommunication industry in regard to latest industry trends and competitive landscape within the MTN footprint 
• Interest in the technical working of telecommunication network hardware and software
• Strong financial/statistical/economic modelling and data gathering/ analysis competencies
• Ability to apply various tools to solve problems such as Sass, Eviews, R, Python, DAX etc.
• Strong computer literacy with proficiency in MS Excel, Power BI, Word and Power-Point
• Effective use of project documentation and tools
• Work productively and communicate effectively within a remote team across MTN OpCos 
• Work proactively across multiple cultures and languages within the MTN footprint countries

Other:

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Mission

• The Head of Transition Programme Management is responsible for establishing and implementing programme management for key client Projects. The role is accountable for projects within the client transition including the motivation of all stakeholders to achieve the programme objectives within agreed time, cost and performance criteria from project start-up through execution and completion. Stakeholder management and minimizing the risk are some of the outcomes  
• Measures of success include the fulfilment of COE programme initiatives and outcome targets, managing the programme budget & reporting.  Ensuring on-time delivery of programme objectives on time and accurately and consistently updating the dashboard on programme status.

Context 

• MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The COE function must therefore ensure the successful delivery in context of:
• Rapidly changing ICT environment
• The geographic complexity of MTN’s foot print across Africa and the Middle East
• Management of executive and local shareholder expectations across all OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations 
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Key Performance Areas:
The HOD  Transition Programme Management will be accountable to achieve the following objectives:

• Generate transition as a revenue earning stream in pre-sales 
• Provides project management and guidance to the PM team to ensure the effective delivery of all projects within the programme.  
• Ensures all client projects within the programme are delivered and consistently aligned across the MTN global network.
• Defines, in partnership with various stakeholders, the programme goals & outputs, both internally and externally 
• Look at pre-transition, transition and post transition 
• Manage technical, risk, commercial, legal and all relevant items for transformation projects. 
• Ensure the transition from as-is into to-be is done without risk. 
• Managing current incumbent critical part of the project 
• Execute on transformation items. 
• Engages with other Programme lead to seek opportunities to align strategic priorities and leverage resources for the delivery of Network programme objectives.  
• Ensures projects within the programme are consistent and add value in accordance to the contract
• Ensures the delivery of projects (within the programme) according to project scope while effectively managing resources, time and budget.
• Ensure the effective implementation of the document repository management for all COE projects. 
• Ensure the successful management of the programme risks, the measurement thereof and poses corrective action where necessary.
• Provide input and deliver dashboard report on the programme for EXCO
• Engages with all key stakeholders to ensure effective communication and reporting.
• Engagement and interlock alignment of group functions and OPCOs across strategic programmes.
• Manages the day-to-day execution of COE projects to achieve outcomes in terms of timeliness, projected effort and financial resources, and quality.
• All of the above both for on the client side and internal side.

Key Deliverables

• Fulfilment of customer programme initiatives and outcome targets
• Programme budget
• Programme reporting
• Delivery of programme objectives on time, quality and budget
• Dashboard updates
• Stakeholder management 
• Communications. 

Role Dependencies

• Active support from the business and COE 
• Deep understanding of the client, scope and technical context  
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Job Requirements

Education:

• Minimum of 4 year tertiary degree 
• Relevant Project Management certification (e.g. Prince 2) / PMP
• Preferable - Member of Project Management Institute  
• Fluent in English

Experience:

• Minimum 5 years with Managerial level experience  
• Minimum 10 years Project Management experience managing multiple large scale (e.g. enterprise-wide) projects
• More than 5 years of experience in driving transformation projects in infrastructure and transitioning multi-million-dollar engagements 
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organisation 
• Experience working in a global/multinational enterprise.

Competencies:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder  
• Results Achiever, Operationally Astute

Other:

• Regional and international travel

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Mission/ Core purpose of the Job:

• To implement MTN SA’s Carrier Services strategy by ensuring high quality, cost effective and value-driven services to internal commercial units and the wholesale market in general. This is achieved by focused quality management, optimal routing of service traffic, dial-code management, destination management, analysis and reporting on traffic performance, research of traffic and market trends, traffic quality assurance and cost base tracking, and management of traffic to international and national destinations and providing general administrative support. Also ensuring Primary Controls are implemented by using and optimizing the available fraud and detection systems.

RESPONSIBILITIES
Key Performance Areas: 

• Messaging Management
• Manage customer communication email channel to provide best customer experience
• Manage credit vetting, bank verification and credit limit verification for all national operators to align with the RIO requirements. Assist with disputes
• Assist Finance with messaging disputes
• Responsible for account management of Message partners being the SPOC for any roaming related queries
• Develop and maintain quality benchmarking to meet MTN quality KPIs
• Design, implement and manage primary controls related to Message e.g. trend changes and log monthly losses and gains
• Responsible for continued improvement of Primary controls to reduce losses or improve revenues 
• Analyse reporting outputs to produce a month end  summary of highlights and low lights of Message for the month , to enable identification of revenue leakage and provide solutions for unfavourable changes in trends
• Identify and implement potential new Message operators and products related to Message.
• Responsible for business process management and projects related to Message as allocated by Management 
• Maintain and improve the Carrier Services website for Message inline with the regulations and business requirements
• Align MTN SA to MTN Global Connect strategy ensuring MTN SA is benefiting from this.
• Engage with the regulatory team to provide support and produce Message data required for regulations e.g. for CRASA/ICASA
• Update and maintain the Reference Interconnect Offer Agreements(RIO) for Message ensuring it is aligned with regulations

Traffic routing and dial code management

• Management of rates received and provided to MTN partner base, locally and internationally
• Management of numbering plans, Global titles/ Paths, MNP/GNP and service availability to accurately manage routing to support commercial objectives
• Management of the in-depth data analysis, including other operators rates, quality benchmarking performance and route capacity to assure optimal routing for all services
• Manage the offnet cost by ensuring correct recovery of costs from third parties (e.g. SMPP Binds)
• Manage and maintain service level agreements (SLA) with internal and external stakeholders
• Management and enhancement of Antispamming and Grey routing systems and fraud related activities
• Minimise business risk due to rate card or numbering plan misalignment and potential exploitation and arbitrage
• Generate rate cards on a regular basis to maximise revenue and cost management
• Design criteria for service provision or commercial model support for stakeholder enablement
• Provide input to product design for internal and external customer channels
• Responsible for business process management areas as per allocation by Senior Manager and act as back-up to other Carrier Services specialists as and when required

Customer Satisfaction

• Adopt a closed feedback loop mentality and continuously strive to provide the best customer experience to all stakeholders
• Understand internal and external stakeholder needs and input into the development & fine-tuning of systems accordingly
• Adopt a proactive approach to prevent problems from arising in the future
• Manage the escalation process to the highest level in the organisation to ensure that timelines are met
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure all customer and supplier queries are attended to and resolved within agreed SLA’s
• Weigh up the benefits and risks of each solution to provide the best service to customers and suppliers
• Consider the implications/effects of actions taken on customers and suppliers
• Provide advice on the best approach to reach the best results 
• Deliver first time right service excellence

QUALIFICATIONS

Global Education Standards (5)

• Minimum of three year Degree / National Diploma in Finance, Commerce, Engineering, IT or equivalent
• Managerial courses will be an advantage
• Fluent in English and other official South African language

Global Standard Standards (5)

• Minimum of 5 years’ experience in Telecommunications or Finance (either technical or commercial)
• Experience in supervising/managing others
• At least 1 year’s experience in reporting and data analysis (modelling, trending, statistics, forecasting)
• Experience in a telecommunications environment highly preferred
• Strong data management, modelling and analysis experience within Finance or Commercial Telecommunications
• Exposure to national and international Telecommunication services
• Experience working in a medium to large organization 

Training 

• Products and Services
• Project management
• Corporate finance or management accounting training
• Basic knowledge of commercial law and telecommunication legislation & regulation
• Data analysis, statistics & Reporting Skills
• Microsoft products training

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Mission/ Core purpose of the Job:

• To implement MTN SA’s Carrier Services strategy by ensuring high quality, cost effective and value-driven services to internal commercial units and the wholesale market in general. This is achieved by focused quality management, optimal routing of service traffic, dial-code management, destination management, analysis and reporting on traffic performance, research of traffic and market trends, traffic quality assurance and cost base tracking, and management of traffic to international and national destinations and providing general administrative support. Also ensuring Primary Controls are implemented by using and optimizing the available fraud and detection systems.

RESPONSIBILITIES
Roaming management

• Manage customer communication email channel to provide best customer experience
• Monitor and manage outstanding balances of operators and assist with disputes
• Responsible for account management of roaming partners being the SPOC for any roaming related queries
• Plan for new operators and new services /technologies and additional services for current operators
• Provide input to products and services design for internal and external customer channels
• Planning for new operators and new services /technologies and additional services
• Develop and maintain quality benchmarking to meet MTN quality KPIs
• Design, implement and manage primary controls to include detect High usage record by inbound and outbound roamers and log monthly losses and gains
• Responsible for continued improvement of Primary controls to reduce losses or improve revenues 
• Analyse reporting outputs to produce a month end  summary of highlights and low lights of roaming for the month , to enable identification of revenue leakage and            provide solutions for unfavourable changes in trends
• Identify potential new or improved IOT discount opportunities with roaming partners.
• Engage with the regulatory team to provide support and produce roaming data required for regulations e.g. for CRASA/ICASA
• Responsible for business process management and projects related to Roaming as allocated by Management 
• Maintain and improve the Carrier Services website for roaming inline with the regulations and business requirements
• Align MTN SA to MTN Global Connect strategy ensuring MTN SA is benefiting from this.Refering to the service schedules and relationship agreement
• Monitor and keep track of the exchange rates and SDR and the impact they have on the environment

Roambroker

• Management of loading of AA14's and IOT discounts onto RoamBroker
• Management of new services launch 
• Manage and maintain service level agreements (SLA) with internal and external stakeholders
• Align Roambroker and clearing house static data e.g. AA14 and IOT discounts
• Align Roambroker Data clearing to Nextgen Data clearing and implement primary controls for work flows accruals , invoice and payment
• Provide input to supplier portfolio utilisation for all services based on supporting routing tables - Steering
• Produce and deliver rate card report to marketing for retail pricing 
• Design criteria for service provision or commercial model support for stakeholder enablement and improvement
• Analyse reporting to produce in-depth data analysis, including supplier rates, quality benchmarking performance and route capacity to assure optimal routing for all            services

Customer Satisfaction

• Adopt a closed feedback loop mentality and continuously strive to provide the best customer experience to all stakeholders
• Understand internal and external stakeholder needs and input into the development & fine-tuning of systems accordingly
• Adopt a proactive approach to prevent problems from arising in the future
• Manage the escalation process to the highest level in the organisation to ensure that timelines are met
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure all customer and supplier queries are attended to and resolved within agreed SLA’s
• Weigh up the benefits and risks of each solution to provide the best service to customers and suppliers
• Consider the implications/effects of actions taken on customers and suppliers
• Provide advice on the best approach to reach the best results 
• Deliver first time right service excellence

QUALIFICATIONS

• Global Education Standards 
• Minimum of three year Degree / National Diploma in Finance, Commerce, Engineering, IT or equivalent
• Managerial courses will be an advantage
• Fluent in English and other official South African language

Global Experience Standards 

• Minimum of 5 years’ experience in Telecommunications or Finance (either technical or commercial)
• Experience in supervising/managing others
• At least 1 year’s experience in reporting and data analysis (modelling, trending, statistics, forecasting)
• Experience in a telecommunications environment highly preferred
• Strong data management, modelling and analysis experience within Finance or Commercial Telecommunications
• Exposure to national and international Telecommunication services
• Experience working in a medium to large organization 

Training 

• Products and Services
• Project management
• Corporate finance or management accounting training
• Basic knowledge of commercial law and telecommunication legislation & regulation
• Data analysis, statistics & Reporting Skills
• Microsoft products training

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Mission/ Core purpose of the Job

• The Manager Legal Affairs and Contract Management will provide management of MTN GlobalConnect with comprehensive commercial legal service and act as liaison between MTN Group, FiberCos, Operating Companies, suppliers, and customers.

The Manager: Legal Affairs and Contract Management will support in the following areas: 

• Provide legal support and counsel to various internal MTN GlobalConnect stakeholders.
• Manage contractual relationships across MTN GlobalConnect departments.
• Manage commercial transactions between MTN GlobalConnect and other OPCOs and trade partners.
• Provide support in developing relevant reports to Group on various projects.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Mgr: Legal Affairs and Contract Management will be accountable to achieve the following objectives:

• Negotiating commercial interests across various functions and roles within MTN GlobalConnect
• Managing and participating in various projects undertaken by different departments from a legal perspective.
• Negotiating and facilitating legal and contractual framework with other parties whilst maintaining uniform standards adopted at Group level.
• Manage legal relationships between MTN GlobalConnect and its trade partners.
• Effective drafting and reviewing of contracts from a qualitative perspective.
• Ensuring best practices on usage of processes and procedures in MTN GlobalConnect.
• Drive compilation of common contract templates and encourage common usage.
•  Negotiating, drafting, and implementing various infrastructure and cable agreements.
• Providing legal advice and opinions and attending to all legal queries from various departments.
• Providing legal support in respect of compliance with applicable legislation.
• Advising management on new legislation and the impact thereof on the business.
• Liaising with external law firms that provide legal support to the MTN and ensure feedback filters through to the intended recipients.
• Managing the contracting end-to-end process and maintaining legal reports and updates to various stakeholders.
• Attending to any other legal task as assigned by the legal department. 

Role Deliverables

• Support to internal and external stakeholders
• Effective drafting and review of contracts 
• Regulate the relationship between MTN GlobalConnect and MTN Group.
• Encourage consistent use of agreed templates between the MTN GlobalConnect and its trade partners.
• Sensitively driving compliance in MTN GlobalConnect.
• Project updates and reporting 

Job Requirements (Education, Experience and Competencies)

Education:

• LLB or other recognized law degree, admittance to a Bar council
• Fluent in English (Knowledge of French language will be an advantage)

Experience:

• Minimum 5 years post qualification working experience which includes:
• Corporate and Commercial law experience working in a large local or international law firm or in-house legal department.
• Experience in a telecommunication and infrastructure environment. 

Competencies:

• In-depth knowledge of laws and legal principles
• In-depth global commercial awareness
•  Knowledge of the Telecoms industry and practices 
• A working knowledge of business practices and working knowledge of IT tools for business.
• Team player. Attention to detail.