Senior Manager: Revenue Assurance at MTN

Mission/ Core purpose of the Job

The Senior Manager: Revenue Assurance (RA) is responsible for the oversight and management of RA governance, process, and controls. Key Responsibilities include:

• Lead the RAFM Controls & Process development & implementation
• Lead and oversee RAFM Measurement & Reporting
• Lead & deliver the operations strategy for Revenue Assurance
• Design and implement the operations infrastructure for the performance of Revenue Assurance controls
• Manage the performance of the control environment in an effective and efficient manner
• Own and manage the incident management process relating to revenue and cost-impacting issues
• Ensure alignment with MTN Group RAFM (Manco) team where applicable and leverage best practices

Ownership and accountability for RA processes used to deliver services to Group and OPCO Finco business and customers.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Lead the creation of the sub-functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Evaluate environmental variables and business market conditions to ensure best and cutting-edge practices are in place that align to the business needs and strategies
• Ensure that appropriate support and coordination is provided to the Opco RAFM teams
• Collaborate with Opcos to develop and implement an integrated RA strategy
• Ensure alignment of processes and activities, ensure Opco and external compliance and optimisation of the delivery of catalogue services
• Define the RA governance framework in collaboration with other Finance teams
• Responsible for the design, implementation and maintenance process to update and continuously improve RA policies and processes

Measurement & Reporting

• Ensure consistency and the sharing of best practices across Opcos in RA programs through governance mechanisms and the support of Opco(s) program implementation
• Review and oversee development of RA Frameworks that include:
• Revenue Assurance and Fraud Management Risk and Control Matrix
• Revenue Assurance and Fraud Management Balanced Scorecard
• Revenue Assurance and Fraud Management Leakage and Benefits model
• Revenue Assurance and Fraud Management Maturity Model
• Drive adoption of Revenue Assurance and Fraud Management Measurement Framework
• Define and approve Setting timetable for RAFM measurement submissions within MTN Group, considering internal resourcing availability, group reporting requirements, data and system constraints

Process & Controls

• Drive Improvement in risk coverage by designing and recommending new/improved profitability through the reduction of revenue leakage by strengthening the primary and secondary controls environment to more effectively manage inherent and residual risk
• Ensure Alignment with Risk & Compliance & Fraud management teams to ensure platforms and technologies have the primary controls in place with secondary controls enabled to through effective technology solutions
• Facilitate the continuous improvement of controls, the identification of improvement opportunities, including strengths, weaknesses, opportunities and threats, and ensure that these are appropriately documented, tracked and implemented through the appropriate channels
• Provide overall governance and oversight of control operations ensuring that controls are operated to agreed schedules and services levels, and within agreed tolerances and targets, and appropriately documented when this is not done

Operations Oversight

• Actively manage Opco performance against targets, including activities that will support improving performance, identifying and prioritising opportunities for improvement
• Support to define the Portfolio of RAFM Services to offered
• Provide inputs to the design of a new or changed RAFM service for introduction into the live environment with an emphasis on producing designs, plans, processes, polices and standards
• Continually align and re-align RAFM services to the changing business needs by identifying and implementing improvements to RAFM services that support business processes, ensuring that activities are identified and implemented to improve service quality and efficiency and effectiveness of RAFM Service Management processes.

Governance

• Operational, Tactical and Strategic Meetings
• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Craft all projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Sign-off / make decisions regarding tactical changes

Performance

• Monitor performance and alignment with Revenue Assurance strategy
• Ensure alignment between other functions within Group Finco teams

Reporting

• Report monthly to the CFO relating to progress made in accordance with agreed roadmap from both project, implementation, and performances perspectives
• Report on an ad-hoc basis on specific management requirements as and when necessary
• Managerial/Supervisory Responsibility
• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions
• Manage team (including recruitment, on boarding, attrition)
• Recruit and build a world class Revenue Assurance team
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Job Requirements (Education, Experience and Competencies) 

Education:

• Minimum of 4 year tertiary degree (Information Technology, Management, Marketing, Bachelors of science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum 7 years’ experience in Revenue Assurance preferably within the Fintech/Financial Services sectors
• 3 – 5 years of relevant working managerial experience in RAFM
• Experience in a similar leadership role with a large, global, multi-site organisation
• Experience in the service management of RAFM operations, including control & process design, measurement, reporting and improvements
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Identifying areas of improvement in company revenues and margins.
• Fraud framework, prevention, and management
• Assurance frameworks and policies (Revenue, product, customer)
• Auditing
• Business Performance Management
• Business Risk Management
• Data Management
• Process & Control Design
• Business Process Design

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity