Senior Manager: Sales and Services at Telesure Investment Holdings (TIH)

Job Purpose

• Lead the Australian Sales and Service operations department in South Africa. Identify, optimise and implement key levers and processes to drive efficiency. Responsible for driving sales, and service efforts in order to enhance the business’s position with customers and to contribute to Australia’s fastest growing major insurance company.

Responsibilities

Operations Management:

•  Support the overall organizational strategy by developing and delivering operational plans and outcomes for the Sales & Service Division.
• Quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.

Leadership and Direction:

•  Set and communicate the strategy for achieving the organization's mission, vision and values within the Sales & Service Vision, together with the broad actions needed to implement it; inspire a large and diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Develop and coach leaders within your team.

Stakeholder Engagement:

•  Identify and manage stakeholders up to C-suite level, finding out their needs/ issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Contribute to the cross-functional internal team (for example, technical and legal) to ensure compliance with short term governing bodies and stakeholders.

Promoting Customer Focus:

•  Lead and create an organization-wide customer orientation and develop the infrastructure for customer relationship building to place the customer at the center of the organisation. Develop internal customer experience plans and work collaboratively to improve customer experience.

Operational Compliance:

•  Ensure that business activities within a significant area of responsibility comply with relevant external regulatory codes and with internal policies to minimize business risk and protect the reputation of the organization. Develop and monitor Controls and monitor Key Risk Indicators. Escalate failure of controls through GRC platforms. 

Continuous Improvement:

•  Lead the review of existing operations and the implementation of innovation processes across the Sales & Service division to ensure the required continuous improvement outcomes are delivered.

Budgeting & Costing:

•  Contribute to setting and managing certain components of Australia's budgets so they align with organizational strategy.

Performance Management:

•  Manage and report on business performance; hold direct reports accountable for achievement of business plans and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer-term delivery of stakeholder value.

Organisational Capability Building:

•  Evaluate current capabilities, identify gaps, and prioritize development activities. Embed personal development and the fulfillment of personal potential in the culture of the organization. Build capabilities elsewhere in the organization through mentoring and other informal methods.

Insights and Reporting:

•  Set and lead execution of the data and analytics reporting plan, creating strategies and templates to report data in a meaningful way. Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• A relevant 3 year Business related degree / diploma (Essential);
• Wealth Management Qualification (Advantageous):
• Business Administration/Management

Experience

• 3-4 years related experience in a decision making role (Essential);
• 2 years’ experience in the short term insurance environment (Advantageous).
• 2 or more years experience management experience (Essential)