Senior Nursing Service Manager at Faircape Group

Job Description

• Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages. 
• An opportunity has become available for a Nursing Service Manager at our retirement village within Somerset West at our Bridgewater Manor. 
• The Nursing Services Manager implements and oversees all clinical and nursing processes and care of the healthcare facility with the assistance of RN Shift Leaders who manage the shifts. Further to that, the Nursing Services Manager liaises with the Multidisciplinary Team, medical professionals and families of residents. The Nursing Services Manager also plays a pivotal role in the marketing of the facility to ensure full occupancy at all times.
• If you would like to work in a dynamic and fulfilling team environment, this is the job for you. To ensure high-quality patient care, we also invest in the continuous development of our staff, which includes both internal and external training.

Specific duties include but is not limited to the following:

Staffing and Staff Management

• Report to Senior Management daily via electronic platform
• Manage Shift Leaders directly and all other staff indirectly
• Ensure full staffing on each shift with specific emphasis on the proper deployment of all staff members.
• Oversee and monitor agency and privately employed care and nursing staff – ensure all procedures are followed take action when needed
• Liaise with HR regarding disciplinary matters and issue warnings when needed
• Have regular (weekly) staff meetings to discuss issues at hand and allow for feedback from all.

Training

• Attend relevant management and clinical education programs
• Address ongoing clinical skills and training needs within the facility with staff and inform Training Manager
• Encourage staff development and ongoing education
• Identify training needs and oversee the implementation of training programmes to new and existing staff as per specific training plan
• Ensure all training competencies have been completed and ensure all newly appointed staff completes the competency tests

Admissions and Discharges

• Oversee the entire admission and discharge process which is managed by the Shift leader and allocation of beds according to availability, diagnosis
• Interview prospective residents and their families, obtain all relevant medical reports as per company procedure and provide counselling where required
• Oversee that all documentation for admission, progress and discharges in sub acute facility (applicable only in facilities where a sub acute license is in place)
• Sign off of resident evaluation form/review and escalate any concerns immediately to the Senior Manager Management

Resident and Family Interaction

• Have full knowledge and communicate types and levels of services offered within the facility (i.e. long term and/or subacute) to interested persons enquiring about the facility
• Interface with families regularly and where support, assistance or decision making input is required

Resolve complaints

• Develop a professional clinical and caring relationship with all residents receiving care
• Provide effective education, advice and counselling to the resident about the matters relating to the facility, maintenance and/or staff
• Be able to discuss with residents their individual care plan and aspects of their health, condition and prognosis where possible.
• Refer resident to appropriate medical professional where necessary

Village Residents and Services Offered

• Communicate regularly with the Village Manager and discuss any issues that may overlap with healthcare
• Manage the 6 monthly and annual visits to all village residents by the Healthcare Coordinator.
• Attend monthly MDT meetings to discuss vulnerable residents and implement action plans

Handover:

• Attend and supervise the nursing handover procedure daily as per the policy
• Be aware of all resident information exchanged during handover
• Use handover to communicate important notices to staff

Nursing and Care:

• Strive to achieve optimal level of care for all residents, and ensure staff adhere to scope of practice and best practice regulations
• Implement ethical guidelines and provisions of relevant legislation in caregiving in the facility
• Liaise with Management and Faircape Doctors regarding any health/medical problems concerning residents if their assigned medical practitioner is not suitable.
• Inform the Management of any situations concerning resident’s care that requires intervention or follow up
• Review care plans with Shift Leader when necessary
• Manage emergency care response procedure
• Refer any residents requiring additional care to the appropriate hospital or other facility or medical practitioner involved.
• Liaise with on site OT, Dietician and social worker in terms of resident care where necessary
• Monitor nursing/care documentation to maintain high standard of documentation to avoid risk resulting from poor documentation

Risk Management and Emergencies

• Supervise implementation of infection control procedures during any outbreak or suspected infection occurring
• Record and action any health related incidents that occur in the healthcare and village and report to Claremont office as per company procedure
• Attend monthly H&S meetings and take action as needed
• Do H&S checks on auditor according to procedure
• Plan and supervise fire drills and evacuation plans
• Be contactable by means of company cell phone and respond to emergencies
• Inform Legal Department at Claremont office of any possible conflicts and follow up
• Implement plans, prepare the facility and be present at all inspections (DOH and DSD)

Administration and Reporting 

• Prepare reports and submissions in line with responsibilities such as the weekly report to Management
• Read and investigate all incidents and submit to the MDT as finalized
• Monitor and approve all requisitions via the Healthcare Administrator to Claremont office
• Communicate and report to support team and Claremont HOD’s on relevant matters
• Oversee and manage care plans and nursing records on the system
• Monitor the charting on via spot checks and discuss with Shift Leaders

Requirements

• Qualifications - Relevant nursing qualification as Registered Nurse, SANC registered

 Experience 

• Proven experience in nursing management
• Experience in geriatrics advantageous

Skills and Knowledge 

• Strong interpersonal skills
• Critical thinking and problem solving abilities 
• Dependability
• Proactive 
• Professional communication
• Managerial skills
• Making sound decisions
• Computer literate
• Fluent in English 
• Knowledge of Dementia care, Frail care, sub acute, palliative care, rehab, strokes

Specific requirements

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references
• Vaccinated against covid-19 or prepared to be vaccinated prior to commencing work