Senior Operations Manager - Rider (SSA) at Uber

About the Role

• We are seeking a Senior Operations Manager to own strategic and operational projects to grow, engage and retain our rider base across seven distinct markets in Sub-Saharan Africa.
• The ideal candidate must possess superb analytical skills, excellent stakeholder management skills, the ability to navigate ambiguity, good communication skills and a keen eye for detail. The ideal applicant will also be an outstanding project manager with intimate product understanding, who is able to coordinate projects across a diverse set of stakeholders to deliver a successful rider strategy and execution plan.
• Examples of areas you will be working on are understanding user preferences and behaviour, segmenting our user base, boosting our acquisition and retention efforts, tailoring our value proposition to rider needs and deciding on new products launch approach and timelines including but not limited to memberships, investments and third-party partnerships.

What the Candidate Will Do

• Analyse - Provide data-driven insights and recommendations regarding the user base to inform business decisions including but not limited to investment and campaign performance and recommendations.
• Execute - You will be accountable for the operational execution of the rider strategy in Sub Saharan Africa including the rollout of rider facing products (like Rider Memberships) across the region
• Collaborate - Coordinate with Marketing, Legal, CommOps, and other cross-functional as well as external teams to launch, improve, and generate awareness of Rides products across Sub Saharan Africa
• Communicate - Be able to clearly articulate the results of analysis and present tailored analyses across a diverse set of stakeholders
• Advocate - Get strategic buy-in for initiatives, as well as report performance to senior regional leadership; be the voice of the business to ensure continued alignment and prioritisation with central operations and global product teams

What the Candidate Will Need

• A minimum of 5 years professional experience in operations, strategy, consulting, analytics, engineering or finance
• Analytical rigour - You'll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world. We use data to inform our decisions.
• Intermediate to advanced knowledge of SQL and basic knowledge of a scripting language (Python preferred)
• Experience with Excel and/or Google Sheets and some dashboarding/data visualisation tools (e.g. Google Data Studio, Tableau)
• Willingness to get your hands dirty with messy data to identify opportunities and uncover interesting insights about our products and customers.
• Problem solving - Being able to tackle issues that involve people, things, and processes by using logic, common sense and data. Identifying the root cause of a problem as opposed to focusing on the symptoms.
• Good communication and collaboration skills - You are good at working with diverse teams, understanding different perspectives and building solutions together.
• Strategic Mindset - You are comfortable in the detail, but are also able to see the bigger picture and pivot strategically as the environment around you changes
• Creative solutions driven mindset and optimism - You have an operational mindset and strong drive for improvement to work to make Uber a better experience for all users. You see failure as an opportunity to learn and do things better.
• Ability to travel across Sub Saharan Africa as required

Uber South Africa is strongly committed to diversity within its community.

• The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply!
• At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
• We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.