The Gauteng Treasury department are pioneers in fiscal prudence and good governance. Our mission is to become a Treasury that drives world class financial support through tight fiscal controls, upheld by a culture of good corporate governance for our stakeholders.
Our values entail that we are performance-driven, ethical, accountable, innovative and show ...
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Senior Practitioner Super User: SAP ERP Process and System Support
Relevant three-year tertiary qualification, e.g., National Diploma/ Degree (NQF level 6) as recognized by SAQA in Information Technology/ Financial Information Management Systems.
2-3 years’ experience in (SAP MM, and SRM) systems, Solid experience in designing and developing training tools i.e., simulation tools, assessment tools, and learning management systems. Knowledge of SAP and SRM. Understanding of the PFMA, Treasury Regulations, and relevant legislations.
Duties :
Log and close calls on the ITSM call logging platform upon query resolution. Provide timely system support for all GPG Departments and Trading entities end-users across various applications. Managing incoming requests and incidents efficiently. Resolve customer queries within one day and escalate technical issues as needed. Provide Departments with monthly PO status reports.
Handle purchase order inquiries and monitor outstanding open POs. Manage user Access Management cycle in the procurement system including password resets and verify users' line managers in GRC.
Assist users in creating their profiles on SAP MM and SRM and making sure that the correct profile is assigned. Update access forms if needed and forward completed forms to e-Gov SAP HR for the correct line manager to be updated. Escalate user profile terminations to SAP.AUTHS. Provide transversal system training to all Users of SAP MM and SRM. Assist with creating scheduled users for online or MS Teams training and support them during training.
Assist users in navigating the correct training on the online system. Prepare training materials for users. Update training manuals after the enhancement of the systems. Support Project Management administration and automation of Transversal systems including procurement project rollouts and inventory management activities.
Assist in enhancing GRC self-service functions for ESS users. Participate in testing new system enhancements and ensuring completion and submission of test scripts. Additionally, contribute to the automation of RLSOI and Smart forms to all GPG departments and Trading entities that use SAP and SRM for the Procure to Pay processes.
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