Senior Pre-Production Engineer at IDEMIA

Key Focus :

• The role of a Pre-Prod Engineer is to complete and finalise the Customer Product setup and perform Services implementation in the Service Center.
• Supervisor to the Team
• Interfacing to the Production Management Team
• Problem Solving
• Continuous Improvement
• Adherence to Standards And Policy
• Sales, Technical, Customer Service and, Customer Knowledge Support

Qualification and work experience Information :

• Degree in Computer Science or Information Technology, with a major in Programming
• At least three years’ experience in the any of the following programming languages: C+, C++, Gold
• At least three years’ experience in a similar position

Additional Requirements :

• EMV knowledge including payment scheme specifications, key management and general EMV transaction concept

Key Responsibilities :

• Develop and parameterise Customer Personalised Products in CPS
• Perform full Card Product Configuration for all Customer Products (Production Profiles in CPS) including graphical personalisation, embossing, activation label and related items
• Develop card carrier printing based on customer requirements
• Set-up product package (fulfilment)
• Develop PIN Mailer printing
• Develop customer return files
• Perform unit testing on all of the above items, based on the test plan.
• Implement personalisation services according to internal capabilities and customer requirements
• Configure and optimise production processes (sorting, grouping, SLA computation and others in CPS)
• Setup delivery modes in CPS
• Generate internal/external reports and billing setup
• Develop non-delivered mail process
• Manage pull out and exception process setup
• Setup external connections (Smart Portal)
• Deliver full production setup to Production environment
• Interact with customer for resolving/addressing their queries.
• Responsible to examine the feasibility of product and its production.
• Responsible to execute the new project.
• Responsible for all change control.
• Work as a bridge between customer and production to provide mutually agreed procedure to deliver the service to the customer.
• Comfortable with conversing on a technical level with customers, third party suppliers and internal regional and global colleagues
• Responsible for end-to-end data compilation arranging in sequence and bridging gap (if any).
• Work with customer and LTC team and coordinate for best customer service.
• Developing various MIS and report whenever required by internal customer.
• Coordination with Production, Data Admin team for queries related to Data.
• Keep customer update on progress of their ad-hoc requirement.
• Support “On site” at Customer Premises When required
• Support Service Center and Business after hours if required
• To adhere to QMS, EHS, security processes & customer schemes.
• Follow all the PCI policies and ensure implementation
• Shall adhere to any other industry standards / policies as may be implemented in the organization from time to time

Behavioural Competencies :

• Well-organized.
• Strong knowledge of Java / VB Script / C++.
• Good Analytical Skills.
• Good communication & PR skills.
• Familiar with QMS and EMS Standards
• Good analytical skills
• Follow time schedule
• Comfortable to support any shift
• Ability to assess strengths and weaknesses within the client environments and provide guidance and risk mitigation
• Above average ability to multi-task and manage several projects simultaneously