Senior Principal Professional Services Consultant at Genesys

• Genesys is hiring a Professional Services consultant who is passionate about working with leading-edge software technologies internationally. If you would like to be part of a team of highly skilled consultants who are taking customer experience to the next level, join our PS team. 
• Your primary responsibilities include implementing the cloud solution based on the Customer's requirements. Get in touch and accelerate your career today!  

Responsibilities:

• As a Professional Services Consultant, you will participate in all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development, and Testing. 
• The position requires good teamwork and the ability to relate well with Customers and Partners.  
• Escalation handling
• Leading project teams in close cooperation with the Project manager
• Drive best practices and standards

Minimum Requirements:

• The role requires good interpersonal communication, presentation, and writing skills. The candidate must be keen to work in a diverse and multicultural environment.
• 10+  Years of consulting experience
• Conceptual understanding of cloud concepts and architectures (Amazon is preferred)
• Advanced verbal writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and an additional European language (desirable)
• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• API knowledge
• Practical development skills
• AWS knowledge or certification is preferred