Current Openings at Genesys

• Genesys is hiring a Professional Services consultant who is passionate about working with leading-edge software technologies internationally. If you would like to be part of a team of highly skilled consultants who are taking customer experience to the next level, join our PS team. 
• Your primary responsibilities include implementing the cloud solution based on the Customer's requirements. Get in touch and accelerate your career today!  

Responsibilities:

• As a Professional Services Consultant, you will participate in all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development, and Testing. 
• The position requires good teamwork and the ability to relate well with Customers and Partners.  
• Escalation handling
• Leading project teams in close cooperation with the Project manager
• Drive best practices and standards

Minimum Requirements:

• The role requires good interpersonal communication, presentation, and writing skills. The candidate must be keen to work in a diverse and multicultural environment.
• 10+  Years of consulting experience
• Conceptual understanding of cloud concepts and architectures (Amazon is preferred)
• Advanced verbal writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and an additional European language (desirable)
• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• API knowledge
• Practical development skills
• AWS knowledge or certification is preferred

go to method of application »

• The Service Delivery Manager will be a vital member of the Genesys EMEA Customer Success and Services team as she/he will be responsible for the Development and Execution of our Managed Services offering. The operational service delivery is a vital element of our overall Experience as a Service promise and is offered to our key customers. The role and service include coordinating service delivery, monitoring managed service performance, status and profitability, coordinating delivery resources, managing client expectations, and continuously improving the OSM processes next to the overall Strategic development of the actual offering.
• You will be the primary interface both internal as with our active customers around our OSM offering. From that interaction, we expect solid client's business insight and a way to establish inroads into the organisation of the account to increase Genesys visibility and be responsible for all Genesys personnel incl. sub-contractors working on the engagement. 
• Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem and as the Service Delivery Manager, you will be in the forefront.

The primary responsibilities for this role include (but are not limited to):

• Manage client relationships: The Service Delivery Manager will be responsible for maintaining relationships with Genesys Operational Service Management customers and ensuring their needs are met and provide regular updates on service delivery and respond to client inquiries and concerns.
• Coordinating service delivery: The Service Delivery Manager will oversee the delivery of services to clients and coordinate the efforts of different Genesys engagement teams to ensure that services are delivered in a timely and efficient manner. The role will entail managing all aspects of the Managed Service and DevOps, including day-to-day leadership of the delivery team risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting status, and assisting in tracking and resolving issues as the first escalation point.
• Monitoring service performance: The Service Delivery Manager will, in collaboration with the Customer Success Manager. track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
• Ensuring compliance with service level agreements and maintaining budget: The SDM will be responsible for ensuring that service level agreements are met, and that the services provided meet the required quality standards. They will also be responsible for managing budgets for service delivery, ensuring that resources are allocated effectively, and that costs are kept within budget.
• Continuously improving processes: Service Delivery Managers will continuously evaluate the Operational Service Management process and improve the processes to ensure that services are delivered efficiently and effectively.
• Achieve customer satisfaction goals.
• Next to the Operational execution; take responsibility to further develop and evolve the OSM service offering in alignment with our corporate services strategy 
• Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education.
• Maintain quality relationships between our clients, strategic partners and/or third-party providers.
• Generate incremental license and services revenue through direct customer contact.
• Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services.

Minimum Requirements:

• Very good verbal and written skills in English are mandatory, an additional major language (such as French, German, Spanish) would be an advantage.
• 3+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market.
• Proven IT Service Delivery Management experience.
• University degree in Engineering, Economics, Management or equivalent would be an advantage.
• Understanding of ITIL V4 standards, and specifically ITIL Service Delivery, ideally with an ITIL® 4 Managing Professional (MP) Certification
• Has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services.
• Full understanding of Contact Centre Market and the Cloud enablement we play in
• Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services.
• Ability to work unsupervised and in a proactive manner.
• Proven ability to work under pressure both within a team and on your own.
• Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools.
• Full clean driving license.

go to method of application »

• Genesys is hiring a Professional Services consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. 
• Your main responsibilities include implementing the cloud solution based on the Customer requirements. Get in touch and accelerate your career today!  

Responsibilities:

• In your role as Professional Services Consultant, you will participate in all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development, and Testing. 
• The position requires a good level of teamwork and the ability to relate well with Customers and Partners.  
• Travel will be sporadic

Minimum Requirements:

• The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
• 2+  Years of consulting experience
• Conceptual understanding of cloud concepts and architectures (Amazon is preferred)
• Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and in an additional European language (desirable)
• Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• Basic API knowledge
• Basic development skills

go to method of application »

• Genesys is hiring a Sr Professional Services consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. 
• Your main responsibilities include implementing the cloud solution based on the Customer requirements. Get in touch and accelerate your career today!  

Responsibilities:

• In your role as Professional Services Consultant, you will participate in all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development, and Testing. 
• The position requires a good level of teamwork and the ability to relate well with Customers and Partners.  
• Travel will be sporadic. 

Minimum Requirements:

• The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
• 5+  Years of consulting experience
• Conceptual understanding of cloud concepts and architectures (Amazon is preferred)
• Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and in an additional European language (desirable)
• Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• API knowledge
• Practical development skills