Senior Product Design Lead : Individual and Product Onboarding at Nedbank

Job Purpose

• We are looking for a visionary Senior Product Design Lead to drive the design strategy and execution for our client and product onboarding portfolio. This role is pivotal in shaping human-centred, scalable, and future-ready experiences that align with business objectives and deliver measurable impact.
• You will lead a team of designers, foster a culture of design excellence and innovation, and collaborate closely with product, engineering, research, and business stakeholders to ensure solutions are feasible, impactful, and delightful.

Job Responsibilities
Lead Design Strategy & Execution

• Translate strategic objectives and validated user problems into intuitive, scalable design solutions.
• Define and evolve design systems, guidelines, and frameworks to ensure consistency and efficiency.

Champion User-Centred Design

• Conduct and leverage user research, usability testing, and data insights to inform design decisions.
• Advocate for inclusive, accessible, and omni-channel experiences across all touchpoints.

Drive Innovation & Future Readiness

• Integrate AI-driven tools and emerging technologies into the design process to enhance efficiency and creativity.
• Promote service design thinking to deliver seamless end-to-end experiences.

Mentorship & Leadership

• Guide and mentor designers, fostering a growth mindset and culture of collaboration.
• Influence stakeholders through clear communication, storytelling, and co-creation workshops.

Operational Excellence

• Ensure alignment with technical infrastructure, design standards, and agile delivery practices.
• Manage timelines, priorities, and resources to deliver high-quality outputs on schedule.

Minimum Experience

• 8+ years in UI/UX or Product Design, with at least 3 years in a leadership role.
• Proven experience in leading design teams and delivering complex digital products at scale.

Qualifications

• Essential: Matric / Grade 12 / National Senior Certificate
• Preferred: Degree or Certification in Design, HCI, or related field from an accredited institution.

Skills & Exposure

• Design Tools: Figma, Miro (advanced proficiency).
• Prototyping: High-fidelity prototyping in Figma.
• Technical Acumen: Basic front-end understanding (HTML, CSS), strong grasp of software delivery at scale.
• Methodologies: Agile, Lean UX, and service design practices for omni-channel experiences.
• Technical & Professional Knowledge
• Full Product Design lifecycle and Design Systems.
• AI as a design enabler and data-driven design practices.
• Strong understanding of UX metrics, analytics, and performance measurement.
• Familiarity with journey mapping, service design, and accessibility standards.

Behavioural Competencies

• High performance, purpose-led:Create a culture of purpose-led, client-centred, and values-driven performance.
• Driving Successful Customer Engagements
• Driving Innovation
• Building Talent
• Accountability
• Portfolio Management