Current Jobs at Nedbank

Job Purpose

• To develop and implement strategies to grow and retain the market nationally in line with Commercial Banking objectives and aiming to increase Nedbanks' market share. 

Job Responsibilities

• Formulate and manage provincial Public Sector budget through assessment of market trends and business banking strategy.
• Ensure delivery of annual financial targets and strategy by adhering to budget and timelines.
• Ensure business results are achieved by distributing annual financial targets according to guidelines to relevant areas and by monitoring and tracking achievement of targets. 
• Improve sales targets and assist Business Managers to structure Public Sector CVP's or tenders by providing professional guidance and input.
• Identify opportunities for cross selling and identify possible leads for referral to other channels, by engaging with public sector entities at national, provincial, local government and scanning the environment.
• Increase market share and identify opportunities to increase acquisition targets by promoting customer value propositions within existing networks.
• Develop a thorough understanding of the public sector segment business and needs through conducting client visitations, by assessing the various municipality bodies risk profile in preparation of the accreditation process. 
• Establish and maintain relationships with stakeholders through collaboration with business partners (e.g. area managers), by communicating and sharing client information and passing on leads.
• Develop and enhance public sector models by partnering with external stakeholders (e.g. Public Sector) formally and informally.
• Enhance the profile of Nedbank among the public sector fraternity; develop and deliver public sector marketing plans by organising sponsorships, events and/or road shows.
• Develop collaborative relationships with stakeholders through establishing strategic internal and external partnership agreements.
• Develop trusting relationships with stakeholders by establishing and providing a central point of contact nationally with Public Sector bodies and by enabling smooth flow of work.
• Draft Public Sector visitation plan by planning visits according to public sector strategy, annual plans and targeting "most wanted" clients and by reviewing progress, revising plans and monitoring progress.
• Review client value propositions annually by assessing industry and/or market trends.  
• Monitor and identify potential risks of portfolio through analysis of early warning signals (e.g. cash-flow constraints, growing debt etc.), implementing appropriate actions to mitigate risk (e.g. offer appropriate assistance in terms of support) for both the client and Nedbank.
• Ensure a uniform credit process is applied across regions, by providing customised client value propositions, input into credit guidelines and credit minutes, assessing applications and recommending approval and/or decline of applications.
• Provide input and advice pertaining to the selection of business solutions/products that can be offered to the sector through regular engagement with various product houses and by ensuring that new developments and/or solutions.

Professional Knowledge

• Knowledge of the following legislation, as it relates to the Public Sector: Public Finance Management Act (PFMA) 
• Municipal Finance Management Act (MFMA) 
• Any other relevant legal framework and legislation applicable in the public sector 
• Knowledge of Commercial Banking and other bank’s products and services across segments 

Type of Exposure

• Analysing situations or data that requires an evaluation of multiple factors 
• Building and maintaining effective cross-functional relationships with internal and external stakeholders 
• Sharing information in different ways to increase stakeholders understanding 
• Communicating complex information orally. 
• Interacting at executive forums and board meetings 
• Negotiating a major deal/contract 
• Implementing and managing strategies to achieve business area objectives 
• Conducting market research and scanning the environment 
• Analysing business operations 
• Assessing and analysing financial statements 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BComm Hons/ Advanced Degree in Finance

Minimum Experience Level

• 8 - 10 years Sales experience in the Financial Services Industry, of which at least 3 years must be in the Public Sector banking

Technical / Professional Knowledge

• Base/Market Segments
• Business Acumen
• Business terms and definitions
• Nedbank vision and strategy
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Risk management process and frameworks
• Cluster Specific Operational Knowledge
• Credit Assessment for Credit Wortiness oF Client

Behavioural Competencies

• Building Partnerships
• Coaching
• Customer Focus
• High-Impact Communication
• Driving Successful Customer Engagements
• Technical/Professional Knowledge and Skills

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Job Purpose

• To review account limits as allocated by workflow based on pre-determined triggers and credit risk assessment in order to mitigate risk for Nedbank.

Job Responsibilities

• Eliminate impairments and credit loss ratio by assessing client behaviour on the account.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Contribute Business Unit cost saving strategy by adhering to the costs limit set by management.
• Provide feedback to clients by responding to requests and queries within the agreed turnaround times.
• Contribute to building of intellectual capital of the team by knowledge sharing with team.
• Build and maintain effective working relationships with clients by providing assistance on credit related matters.
• Conduct risk assessment of client credit by adhering to the prescribed mandate and credit policy.
• Evaluate affordability and credit risk by executing limit reviews and credit assessment.
• Maintain limit review quality by adhering to the productivity standards.
• Improve compliance with Nedbank policies and procedures by executing required training continuously.
• Ensure to verify the client for security purposes by comparing given information with the information on the system according to Nedbank best practice client confidentiality policy.
• Ensure adherence  to 90% Quality Assessment for outbound calls by adhering to the prescribed guideline.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support.
• implementation of new processes, policies and systems.   

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Bank Credit Management , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1 year experience in Credit or Call Centre environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Product Knowledge
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
   

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Job Purpose

• To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain. 

Job Responsibilities

• Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
• Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results. 
• Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option. 
• Conduct Requirements Life Cycle Management  tasks to manage and maintain requirements and design information from inception to retirement. 
• Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution. 
• Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value. 
• Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices. 
• Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements. 
• Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly. 
• Understand the hypothesis, business outcomes and team backlog.
• Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
• Use visual  diagrams to model scope, interfaces, story context, data flows, processes, and dependencies. 
• Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives. 
• Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery. 
• Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
• Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements. 
• Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user. 
• Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist. 
• Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance. 
• Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads . 
• Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement. 
• Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches. 
• Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans. 
• Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies . 
• Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads. 

People Specification

• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
• High standard of personal presentation.
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
• Ability to deal with people both within the organisation and external customers

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• IT qualification,  Diploma in BA endorsed by IIBA 

Preferred Certifications

• IIBA endorsed

Minimum Experience Level

• 6 - 8 years BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.

Exposure to SCRUM/Agile methodology/SAFe methodology

• Technical / Professional Knowledge
• Research methodology
• Business writing skills
• BA Body Of Knowledge
• Agile Concepts
• Process Engineering Skills
• Business Analysis Descipline , Techniques and Practices
• Global business analysis Trend
• Microsoft Office Products
• Data Analysis and Interpretation

Behavioural Competencies

• Influencing
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Collaborating
• Continuous Improvement
• Adaptability
   

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Job Purpose

• To facilitate Nedbank projects to successful implementation of Agile as defined by the Nedbank Agile Centre of Excellence (ACE). Focus on continuous improvement  by providing support and partnering with Agile Transformational teams. Support and partner with Agile Transformational teams within the Nedbank Group technology structure (Application Development and Maintenance, Project Management, Agile CoE, Human Resources, etc.) to promote collaboration and ensure consistent application of Lean and Agile best practices.

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Ensure successful implementation of Agile in software projects with improved quality
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration and successful team dynamics through weekly facilitation sessions
• Provide expert guidance to software project team in terms of process, system, tools, methods .
• Ensure communication, integration and successful team dynamics
• Integrate with diverse stakeholders by engaging and facilitate with multiple divers groups across a spectrum of wants and needs 
• Engage and facilitate with multiple divers groups across a spectrum of wants and needs 
• Build professional relationships though engagement and regular communication and feedback  with  all stakeholders using quality metrics and project status reports as drivers
• Conduct regular engagement , communication and feedback sessions with all stakeholders
• Ensure professional  relationships with software contractor, consultants, external suppliers and outsourced/ smart source vendors
• Provide timeous reporting to stakeholders
• Support the Agile transformational teams in driving the implementation of Lean and Agile principles and practices across Nedbank.
• Guiding Solution Delivery teams on how to use Lean and Agile practices and values.
• Guiding the team on how to get the most out of self-organisation.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments.
• Facilitating discussion, decision-making, and conflict resolution.
• Advise on possible risk issues
• Mitigate risks timeously.
• Ensure all Agile ceremonies are conducted.
• Provide guidance to Product owner
• Coordinate required skills for the core team
• Facilitate retrospective sessions with core team
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Establish boundaries, commitment, trust, rapport and team cohesion by conducting personal conversations with team members.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

People Specification

• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
• High standard of personal presentation.
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
• Ability to deal with people both within the organisation and external customers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Certified as Scrum master
• Certified Scrum Professional
• Certificate of completion in Applying Lean Kanban

Relevance in at least one of the following:

• Scrum Professional
• Scrum Master
• Agile Certified Practitioners (ACP) - PMI

Essential Certifications
Preferred Certifications

• A relevant Scrum Master certification in at least one of the following
• Certified Scrum Professional (Scrum Alliance) or;
• Certified Scrum Master (Scrum Alliance) or;
• Certified Scrum Product Owner (Scrum Alliance) or;
• Agile Certified Practitioners (ACP) - PMI or;
• Professional Scrum Master Certification Level 1 / 2 – Scrum.org and;
• Certificate of completion in Applying Lean Kanban

Minimum Experience Level

• Experience in the relevant Agile role for at least one year for a software development team that was diligently applying Agile principles, practices, and theory.
• 6- 8 years experience in IT
• 3 - 5 years experience in leadership roles
• Basic Consultancy experience
• Basic Business strategy experience/exposure
• Basic Process implementation experience/exposure
• Basic understanding of change management and governance frameworks

Technical / Professional Knowledge

• Banking knowledge
• Industry specific knowledge
• Business writing skills
• Business terms and definitions
• Facilitation techniques
• Principles of project management
• General Communication Skills

Behavioural Competencies

• Collaborating
• Facilitating Change
• Courage
• Positive Approach
• Adaptability
• Innovation
• Emotional Intelligence Essentials

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Job Purpose

• The facilitation and risk management on development loans funded by the Bank ensuring that construction projects adhere to Bank policies and procedures and that building draws are made in accordance with loan agreements, thereby protecting the interests of the bank and its clients. 

Job Responsibilities

• Project Monitoring: Ensure that pro-active contact is maintained with developers, joint venture partners, and builders to keep abreast of the overall project status. Facilitating the development loan process and ensuring that projects are completed in line with approval and specifications provided to the Bank.
• Progress Payments: Manage building loan progress payments and compliance with any authorities zoning and subdivision conditions.  Ensure that projects are completed in line with budgets and programmes provided to the Bank.
• Viability and Cost Assessment:  Assess and verify the building and civils cost estimate contained in the viability presented by the developer.
• Keep up to date with changes in building/development costs, viability, financing, structuring of development loans and management of property developments.
• Assess and monitor the risk/reward profile of the development.  Taking a proactive approach on projects and highlighting risks and potential mitigants to all key stakeholders during the development process.
• Pre-Condition Scrutiny: Ensure all conditions are met prior to payment, including municipal approvals, town planning approvals and contractual information on the project.
• Client Service: Build and maintain relationships with clients and all stakeholders.
• Advise on and monitor all sustainable elements on the building during construction
• Understanding and reporting on Green and sustainable elements in the building during construction.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Diploma

Preferred Qualification

• BSc Degree (Quantity Surveying)

Essential Certifications

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Preferred Certification

• Association of South African Quantity Surveyors (ASAQS)
• EDGE expert accreditation would be an advantage

Minimum Experience Level

• Minimum of 5-8 years Quantity Surveying experience or a minimum of 5 years’ experience in building and/or property development.
• Project Management experience, including a working knowledge of town planning criteria and environmental legislation would be a distinct advantage.

Types of Exposure

• Built and maintained stakeholder relationships
• Developed and Implemented Communications Strategy
• Risk Management
• Managed Self

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Cluster Specific Operational Knowledge
• Governance, Risk and Controls
• Data analysis
• Relevant project management platform and tool knowledge
• Principles of financial management
• Information Technology concepts
• Project Tool Kit
• project management principles and methodologies

Behavioural Competencies

• Collaborating
• Continuous Learning
• Planning and Organizing
• Customer Orientation
• Monitoring Information
• Leveraging Feedback
• Earning Trust

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Job Purpose

• To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
• Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
• Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
• Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
• Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
• Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
• Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
• Monitor; track and control operational expenses to ensure that business results are delivered.
• Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Essential Qualifications- NQF level

• Matric/ Grade 12/ National Senior Certificate
• NQF level 5 or Higher FAIS recognised Qualification
• FAIS Compliant (currently active on FAIS register)
• RE5 (Representative) Certificate

Minimum Experience Level

• 5 years experience in a Sales role within a banking environment
• Portfolio Management experience
• Investment knowledge background 

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

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Job Purpose

• The Credit Manager’s objective is to assess and evaluate the lending application for Retail Relationship Banking clients, to minimise impairments and maximise profit. 
• This role includes consistent application of the Nedbank’s credit policy, through a risk-based affordability assessment, periodic credit reviews of existing customers, and assessing the creditworthiness of potential customers within the agreed risk parameters as set out in the Nedbank Credit Strategy.

Job Responsibilities

• Perform monitoring exercise to ensure business alignment to agreed risk appetite measures.
• Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
• Align credit policy to changes in the regulatory environment and in line with best practice by scanning changes and making recommendations.
• Facilitate and guide monitoring activities by obtaining legal opinion and directives.
• Establish emerging risks by studying the external environment including competitors and the macro economy.
• Manage budget by controlling expenditure.
• Contribute towards financial targets by monitoring and improving credit risk.  
• Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
• Provide independent opinion to stakeholders to inform prudent risk management.
• Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
• Represent Credit Risk by participating in Risk Committees and Forums.
• Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
• Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
• Deliver on the credit risk monitoring plan by managing resources and activities.
• Address immediate and emerging risks by performing ad hoc monitoring exercises.
• Ensure compliance of agreed corrective actions by continuous monitoring.
• Ensure alignment of business to policy and regulations by monitoring and making recommendations.
• Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
• Ensure accuracy and quality by monitoring work done by team.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Requirements

• NQF Level 7 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous.
• Valid driver's license and own reliable vehicle
• Min 5 Years’ Credit Assessment / Credit Evaluation and decisioning experience within Banking environment 
• Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations. 
• Firm understanding of legalities associated with lending and collateral
• 1 – 2 Years’ experience in a Team Management / Supervisory would-be advantage
• Proven track-record on managing a large book.
• Must be prepared to travel

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Decision Making
• Inspiring others
• Guiding Team Success
• Planning and Organizing
   

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

People Specification
Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning
   

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Job Purpose

• To facilitate the development of future-state architecture and ensures its effective adoption.  Provide and identify operational opportunities, overall direction, guidance and definition of the enterprise architecture that effectively support business strategies.  Advocating and supporting the enterprise's IT strategy, identifying and analysing enterprise business drivers, analysing the current IT environment to detect critical deficiencies, recommends solutions for improvement and develop strategies for aligning IT to the business. Act as a trusted technology advisor to business in realising the business strategy for the relevant discipline.  Responsible for the end-to-end view across both Capabilities and/or Solution Architecture disciplines, ensuring alignment across relevant domains.  Works as an advocate and liaises with Information Services and Technology operational teams and the Enterprise Architects researching technology trends.

Job Responsibilities

• Facilitate priority setting, project selection and integration in the organisation by providing  guiding principles and architecture
• Ensure alignment with emerging Technologies and possible recommendation of new technologies
• Deliver business tasks according to the level of expertise to meet financial objectives
• Address client needs through leading  phases of projects or consult to projects and business leaders across a variety of Architecture disciplines
• Build professional relationships lead and influence in all disciplines of architecture
• Build and maintain relationships within the enterprise and within the larger field of speciality
• Lead the achievement of architecture solutions where an understanding of all disciplines is required
• Monitor and evaluates competitive offerings that could change the domain landscape, affects multiple domains (portfolio of solutions domains) or the broader organisation
• Identify the business impact of change and risks associated
• Integrate the change impact into business recommendations and strategic planning
• Adjust recommendations by considering the impact of new initiatives on market perception
• Enable enterprise wide solutions to integrate well with existing practices by developing mitigating actions and change strategies
• Consider not only the optimising of the system, but also the long term viability of the system
• Build models around future scenario planning
• Optimising the architectural strategy across various families or portfolios of application or products in the enterprise by taking an enterprise viewpoint
• Effect multiple domains or create new domains, or changes the landscape through developing of  position papers
• Integrate the key principals and issues to build enterprise wide solutions
• Apply disciplines in a variety of projects in relevant solution domains and across multiple business areas
• Combine multiple perspectives from experience in various roles on multiple developments and architecting projects
• Considers enterprise wide relevant best practice within the larger financial industry and global economy
• Ensure alignment to newest trends by monitors emerging trends and evaluates their potential impact on the broader organisation (The next big things)
• Deliver on work tasks for which the impact of the work can only be determined 3-5 years later
• Move the system towards the desired future state through consideration of  future scenarios, the macro environment and an understanding of present operational requirements to
• Identify underlying patterns in vague, ambiguous information
• Make judgements based on hypotheses, future scenario's or educated guesses
• Provide advise to  the business across all disciplines
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Honours or Masters Degree (or higher) in either Information Systems or Computer Science

Preferred Certifications

• TOGAF Certification, Information Technology Architect Certification (ITAC) (Open Group)

Minimum Experience Level

• 15+ Years experience in  Enterprise Architecture and
• 3 Years experience as a Enterprise Architect 1

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• Unified Modelling Language (UML)
• Rational design toolset application
• IT Architecture

Behavioural Competencies

• Building Partnerships
• Communication
• Decision Making
• Influencing
• Innovation
• Driving for Results

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Job Purpose

• To originate and provide deal flow across all relevant product areas of Nedbank Corporate and Investment Banking (NCIB) and the Nedbank Group and assume accountability for the direction, market growth and sustainable performance of the Real Estate Sector.  This role will require you to   own and run a portfolio of key clients in the sector, to drive sector returns for the bank. Additionally, this role will require you to ensure high client service levels are maintained / improved.

Job Responsibilities

• Develop, build, manage and grow a portfolio of key clients within the Real Estate Sector through the delivery of exceptional service levels and quality products, leveraging internal and external relationships.
• Identify and drive new client acquisitions relating to the sector through strategic oversight on action plans to targeted unbanked clients.
• Actively identify new transactions within the sector and involve relevant product areas timeously to generate deal flow.
• Drive collaboration across all areas of NCIB and manage key stakeholders internally (at relevant product areas, including amongst others Property Finance, Investment Banking, Markets, Credit, Transactional Services, Compliance) to ensure delivery of sustainable and innovative client solutions.
• Lead the sector team to explore new opportunities, enhance returns and track and monitor performance against budgets.
• Identify leads and manage Client Service Teams (CSTs) to execute opportunities across the CIB suite of products.
• Prepare and manage Sector Plans by continuously engaging client executives to understand their short to medium term strategies and ensure that internal systems, process, services and solutions are aligned.
• Entrench the Client Coverage Model within CIB through increased deal flow, improving client centricity and becoming trusted advisors to our clients.
• Support an effective people strategy for Client Coverage through active involvement in key HR processes and by building a high-performance team via coaching, performance management, and strategic workforce planning.
• Take accountability for directly managing a sub-set of the sector’s key clients. Driving end to end origination and execution activities as well as relationship building activities.
• Ensure that client service issues are proactively resolved in a timely manner. 
• Advance the sectors’ external positioning through driving the development of thought leadership material (articles, reports, interviews etc.).
• Ensure returns of sectors’ are in line with CIB targets pertaining to Headline Earnings, GOI, ROE, RoRWA.

Essential Qualification

• Relevant post graduate degree (Honours)

Preferred Qualification

• Relevant Masters degree / CA(SA) / CFA

Minimum Experience Level

• Minimum 8 years' business experience, knowledge of corporate and investment banking and relevant sector experience. 

Technical/Professional Knowledge

• Banking Procedures
• Business Acumen
• Client Service Management
• Communication Strategies
• Governance, Risk and Controls
• Relevant Regulatory Knowledge
• Sector Knowledge & Specialisation: Energy
• Stakeholder Management

Behavioural Competencies

• Building Customer Relationships
• Building Networks
• Business Acumen
• Creating a Culture of Trust
• Decision Making
• Influencing
• Strategic Planning

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Job Purpose

• To lead and manage a high-performing coverage team focused on acquiring profitable new-to-bank clients and deepening product penetration within the existing client base. This includes leveraging deep relationships to source bankable opportunities in the Real Estate portfolio and beyond (follow the client, follow the money). The role includes maintenance of existing portfolios and proactive engagement with internal and external partners to ensure seamless client experiences, high levels of service delivery, and the holistic management of client relationships.

Job Responsibilities

• Drive the implementation of the Client Coverage business model within CIB ensuring that all relevant structures, systems and processes support the CIB strategy.
• Build sector expertise within Client Coverage resulting in detailed sector strategies and bespoke client solutions.
• Provide clear direction to the Client Coverage team on purpose and responsibilities of each role ensuring that the "banker of the future" philosophy is entrenched in the business.
• Build long term, enhanced relationships with clients, through driving exceptional client service levels, offering quality products and leveraging the different relationships the Bank holds at various levels.
• Establish and maintain strong professional relationships with stakeholders by consistently providing support, technical expertise, and clear communication to influence outcomes and foster collaboration.
• Identify leads and steer Client Service Teams (CSTs) to execute opportunities across the CIB suite of products.
• Achieve business results by aligning and setting performance targets as agreed and in line with strategy and monitor performance against targets.
• Acquire and retain clients and business through the implementation of relevant sector business plans.
• Provide guidance to the Client Coverage business by compiling three-year plans which are aligned to CIB and Group strategy; and evaluating and recommending changes to the three-year plans.
• Manage costs by ensuring that business unit spend is within budget.
• Adhere to reporting requirements by preparing and submitting applicable reporting packs to various stakeholders as identified from time to time.
• Manage compliance to legislative and regulatory requirements relevant to function through effectively managing risk issues and entrenching agreed policies, procedures, and guidelines within the business.
• Active participation in various HR processes e.g. talent management, transformation, succession planning and headcount planning to drive an effective people strategy for Client Coverage.
• Build a high-performance team by coaching and mentoring our junior talent pipeline, managing the performance of reports, recognising and rewarding the team appropriately and structuring and staffing the business unit effectively.
• Take accountability for directly managing a sub-set of the sector’s key clients. Driving end to end origination and execution activities as well as relationship building activities.
• Ensure that client service issues are proactively resolved in a timely manner. 
• Advance the sectors’ external positioning through driving the development of thought leadership material (articles, reports, interviews etc.).
• Ensure returns of sectors’ are in line with CIB targets pertaining to Headline Earnings, GOI, ROE, RoRWA.

Essential Qualification

• Honours/Masters Degree

Preferred Qualification

• Relevant Masters degree / CA(SA) / CFA 

Minimum Experience Level

• Minimum 10 years plus relevant industry / business experience and knowledge of corporate and investment banking, with broad multi-sectoral industry knowledge.

Technical/Professional Knowledge

• Origination of Corporate and Investment Banking Transactions
• Business Acumen
• Client Service Management
• Communication Strategies
• Credit Risk Management Processes
• Financial Accounting Principals
• Governance, Risk & Controls
• Coverage Knowledge
• Relevant Regulatory Knowledge
• Stakeholder Management
• Government Structures

Behavioural Competencies

• Customer Focus
• Financial Acumen
• Business Savvy
• Inspiring Excellence
• Strategic Influence
• Cultivating Networks and Partnerships
• Collaboration

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Qualifications - NQF Level

• Diploma

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• We are seeking a Senior Quantitative Analyst to spearhead advanced analytics within our BCB division. Your role will involve designing and validating machine learning models, providing insights into client behavior, and shaping strategies for entrenchment and cross-selling that drive growth and improve customer retention. Ideally, you should have at least 8 years of experience working within a financial institution, demonstrating proven expertise in data science, statistical modeling, and managing large datasets. Strong proficiency in Python, R, or SQL is a must, along with the ability to distill complex analyses into clear, actionable business recommendations. This position blends analytical skills with leadership responsibilities, as you will oversee and mentor analysts, lead key projects, and collaborate closely with business teams to embed a data-driven approach to decision-making. A solid understanding of financial products and customer behavior in banking is essential. Join us to shape strategy at a large scale and make analytics a cornerstone of how we grow and better serve our clients.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

Technical Skills Required

• This job requires various skills, including quantitative abilities such as machine learning, statistics, and business analytics.
• Additionally, advanced skills in Python or R are necessary, as well as familiarity with SQL/NoSQL and experience working with ML toolkits such as Pandas, Scikit-learn, R, SAS, or other relevant software. It would be best to have experience working with large data sets.
• Furthermore, strong written and verbal communication skills are essential, as is a desire to work effectively in cross-functional teams.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelors degree in Mathematics, Computer Science, Engineering, Econometrics,  Statistics , Actuarial Science or any equivalent qualification

Minimum Experience Level

• 3–5 years of experience in a similar role within a Analytical environment, specifically involving risk modeling or scorecard development using tools like SAS, Python, R, or Excel 

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

Behavioural Competencies

• Applied Learning
• Coaching
• Communication
• Collaborating
• Decision Making
• Continuous Improvement
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• We are looking for a visionary Senior Product Design Lead to drive the design strategy and execution for our client and product onboarding portfolio. This role is pivotal in shaping human-centred, scalable, and future-ready experiences that align with business objectives and deliver measurable impact.
• You will lead a team of designers, foster a culture of design excellence and innovation, and collaborate closely with product, engineering, research, and business stakeholders to ensure solutions are feasible, impactful, and delightful.

Job Responsibilities
Lead Design Strategy & Execution

• Translate strategic objectives and validated user problems into intuitive, scalable design solutions.
• Define and evolve design systems, guidelines, and frameworks to ensure consistency and efficiency.

Champion User-Centred Design

• Conduct and leverage user research, usability testing, and data insights to inform design decisions.
• Advocate for inclusive, accessible, and omni-channel experiences across all touchpoints.

Drive Innovation & Future Readiness

• Integrate AI-driven tools and emerging technologies into the design process to enhance efficiency and creativity.
• Promote service design thinking to deliver seamless end-to-end experiences.

Mentorship & Leadership

• Guide and mentor designers, fostering a growth mindset and culture of collaboration.
• Influence stakeholders through clear communication, storytelling, and co-creation workshops.

Operational Excellence

• Ensure alignment with technical infrastructure, design standards, and agile delivery practices.
• Manage timelines, priorities, and resources to deliver high-quality outputs on schedule.

Minimum Experience

• 8+ years in UI/UX or Product Design, with at least 3 years in a leadership role.
• Proven experience in leading design teams and delivering complex digital products at scale.

Qualifications

• Essential: Matric / Grade 12 / National Senior Certificate
• Preferred: Degree or Certification in Design, HCI, or related field from an accredited institution.

Skills & Exposure

• Design Tools: Figma, Miro (advanced proficiency).
• Prototyping: High-fidelity prototyping in Figma.
• Technical Acumen: Basic front-end understanding (HTML, CSS), strong grasp of software delivery at scale.
• Methodologies: Agile, Lean UX, and service design practices for omni-channel experiences.
• Technical & Professional Knowledge
• Full Product Design lifecycle and Design Systems.
• AI as a design enabler and data-driven design practices.
• Strong understanding of UX metrics, analytics, and performance measurement.
• Familiarity with journey mapping, service design, and accessibility standards.

Behavioural Competencies

• High performance, purpose-led:Create a culture of purpose-led, client-centred, and values-driven performance.
• Driving Successful Customer Engagements
• Driving Innovation
• Building Talent
• Accountability
• Portfolio Management

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Job Purpose

• Shape CIB Payments’ strategy in an evolving payments ecosystem. Apply your expertise to anticipate, interpret, and respond to regulatory and industry shifts, assessing risks and identifying opportunities. Drive the development of future-focused payments strategies to unlock new revenue streams, efficiencies, and partnerships, ensuring we remain competitive and innovative in a market set for significant changes.

Job Responsibilities

• Monitor and interpret payments industry and regulatory developments, translating them into actionable business strategy.
• Evaluate commercial impacts—highlighting risks, surfacing opportunities, and supporting new business models and partnerships.
• Advise leadership on Payments as a Service (PaaS), digital transformation, and market positioning.
• Engage stakeholders and drive readiness for the future of payments, ensuring Nedbank’s offerings remain relevant and competitive.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Drive Non-Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant post grad qualification

Essential Certifications

• Industry/ Product specific

Minimum Experience Level

• 3-5 years in a product or service development role.
• Strategy consulting experience (preferred).

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy. The Senior Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices. The Senior Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team 

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope
• Ensure project budget are managed within project scope
• Ensure projects are delivered on target within due date, budget and according to scope and project governance
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations
• Ensure management of scope, including coverage of client requirements, are created based on estimations
• Manage delivery of project against agreed schedule. Meet project requirements
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan
• Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan
• Ensure roles and strategies are defined, and behaviors and operations are understood
• Ensure clients are informed
• Ensure the change management process is led and supported together with the client
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required
• Ensure client needs are accurately captured in scope
• Ensure sufficient resource allocations
• Manage delivery of large and complex projects according to prevailing project management methodology
• Conduct effective resource negotiation and allocation

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

Behavioural Competencies

• Decision Making
• Influencing
• Planning and Organizing
• Work Standards
• Applied Learning
• Customer Orientation
• Earning Trust

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Job Purpose

• To manage and deliver medium projects from commencement to completion within the scope, budget and time agreed. Projects could be associated with any discipline e.g. property, engineering, information technology, in line with the business strategy. The Project Manager will play an active role in providing mentorship and coaching on agile best practices to junior staff. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope
• Manage project budget within project scope
• Deliver projects on target within due date, budget and according to scope and project governance
• Ensure traceability of defined benefits throughout lifecycle of the project and escalate any deviations
• Ensure management of scope including coverage of client requirements and based on estimations
• Manage delivery of project against agreed schedule
• Meet requirements by providing advice to clients on the most appropriate Project management approach, identify project stakeholders, communicate their roles, and define the level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan
• Manage each stakeholder group actively through the change cycle
• Conduct business change impact across process, systems, and roles according to the change management plan.
• Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule
• Keep clients and management informed
• Ensure the change management process is led and supported together with the client
• Ensure client needs are accurately captured in scope and signed off by stakeholders
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope and signed off by stakeholders
• Ensure sufficient resource allocation
• Manage delivery of medium projects according to prevailing Project Management methodology

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• NQF level 7 qualification or Honours degree in Project Management or Business management

Essential Certifications

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Preferred Certifications

• Project Management or Business Management,  Certified Scrum

Minimum Experience Level

• 5-8 years working experience in project environment of which 5 years in a PM role

Technical / Professional Knowledge

• Industry trends
• Relevant software and systems knowledge
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls
• Financial management
• Information Technology concepts

Behavioural Competencies

• Influencing
• Customer Orientation
• Earning Trust
• Continuous Learning
• Monitoring Information
• Leveraging Feedback
• Planning and Organizing

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Job Purpose

• Monitoring of the end-to-end credit lifecycle across lending products for Business and Commercial Banking and Rest of Africa, to provide oversight and optimise the quality of the credit portfolio 

Job Responsibilities

• To monitor and report on the underlying Credit Risk in Retail and Business Banking and Rest of Africa.
• Monitor quality in Credit processes, credit evaluations and credit judgement.
• Perform adequate post approval/disbursement checks through statistical as well as sampling method.
• Formulate and institutionalise early warning processes at client and portfolio level.
• To provide input into the formulation of appropriate credit risk policies and procedures.
• To monitor whether credit policies and guidelines are complied with.
• Manage credit or service related queries within acceptable timeframes by resolving or reallocating to the subject matter experts.
• Ensure collaborative working relationships through regular, honest engagement with managers and team members.
• Ensure business effectiveness by providing input into systems, processes and policies.
• Understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Create a client service culture through various required interventions.
• Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

• Banking Regulatory and Process experience including product knowledge.
• At least 10 years’ experience of which 5 years must be in a banking environment within Retail and or Business Banking specifically credit management.
• Understanding of specialised finance credit assessment processes.
• Understanding of banking regulations, specifically the role of NCR, the SARB, as well as BASA.
• Retail and Business banking system experience would be an advantage

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Diploma

Preferred Qualification

• Relevant Degree in Accounting or Financial Management or similar.]

Type of Exposure

• Creating a business plan.
• Implementing a strategic plan.
• Investigating and reviewing processes to improve client satisfaction.
• Coaching and mentoring others.
• Managing business risks

Technical / Professional Knowledge

• Business administration and management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Management information and reporting principles, tools and mechanisms