Subscribe to Job Alert
Join our happy subscribers
The role of the Content+Cloud Transition Project Manager is to orchestrate seamless, profitable delivery of both projects and transitions to Content+Cloud’s clients. The right person will thrive on organising activities and communicating goals, objectives and results between Content+Cloud functional teams and the customer. The Content+Cloud Transition Project Manager will coordinate the overall schedule of work across multiple projects and transitions.
The Transition Project Manager is responsible for ensuring the successful transition of new or changed services from sale, through the project phase and into normal service support, ensuring the relevant Content+Cloud support teams are fully equipped to deliver services according to SLA. The Transition Project Manager will also own the comprehensive end to end Service Transition & Project Process as well as ensuring there is continuous review and improvement to the process.
The role requires strong background in Technical Project Management with high level knowledge in Transition & Onboarding, ideally in a Managed Service environment, and a technical understanding, with the ability to interact with customers at all levels of seniority in order to understand and deliver against their expectations.
Duties and responsibilities
Process & People:
• Drives a standardised, consistent and repeatable approach for both newly sold Services and Products with significant change to move from post sales project phase to acceptance by the relevant Managed Services or Support Services Teams (as well as other internal terms involved in support of the Services)
• Continuously review and improve the existing Service Transition & Project Process (and associated sub-process and work instructions) that encompasses all the requirements for a service transition and acceptance and ensure these processes are embedded within the processes and working practices of all other relevant internal teams
• Develops and manages post go-live/post Transition ‘Hypercare’/‘Early life support’ process in conjunction with relevant support teams
• Liaises with DevOps, Business Analysis, Business Intelligence, Project Management and other relevant internal teams to ensure operational standards i.e. Release Management, Service Support Process (ITIL aligned); and delivers in line with expectation and to a standard approach
Champion excellent project communications between C+C and its customers
Ensure effective utilisation of project team skills and availability
Develop and maintain standard transition project templates, checklists and task libraries
Lead, attend, manage the usual internal and external meetings with all stakeholders
Be a self-starter, managing your own time and availability effectively
Improving pre and post sales documentation on a continuous basis
Promote timely update all relevant project systems and site documentation
Understanding what the client or company wishes to achieve from the project.
Agree timescales, costs and resources required to carry out the project.
Working with the IT Manager to draw up a detailed plan for each stage of the project.
Liaising with 3rd parties and suppliers when required for completion of projects.
Ensuring project quality standards are adhered to and maintained.
Managing risks to avoid delays with projects
Ensuring resources assigned to projects log their time when tasks are carried out within the project.
Providing solutions and advice on the management of projects.
Using the CRM to keep track of people and progress.
Ensure that all appropriate parties are kept up to date with the progress and planning of projects.
Booking in and planning resources required to carry out a project. Identifying what skills will be required for each stage of the project.
Tracking customer satisfaction of completed projects through surveys and ensuring sign off is received for a project.
Maintaining scheduled resources and ensuring appropriate resource is available to conduct project activity as required.
Health and Safety
To comply with Health and and Safety legislation, following Content+Cloud processes to ensure your own safety and the safety of others.
Experience across several IT Projects, in a Managed Services or Vendor environment
Excellent understanding and experience of Service Operations and Project Management principles
Experience of fast paced delivery environments with competing priorities
Vendor Management experience, ideally with experience in transitioning services from incumbent suppliers to a new service provider
Excellent verbal and written communication, with clear and precise business English
Easily communicates technical concepts to a non-technical audience
Organised and proficient with all system tools
Ability to analyse IT project proposals and apply logical solutions to resourcing issues
Able to identify task skills requirements and map to appropriate roles and resources
Can prioritise resource allocation across multiple projects based on sound reasoning
Comfortable negotiating with both internal and client managers to resolve conflicting demands
Generic essential individual attributes
Project Management accreditations, Prince 2 or similar
Excellent communication, organisation and planning skills
Strong analytical and problem-solving skills
Effective time management skills
Personal effectiveness, confidence and resilience, with an ability to influence at all levels of the organisation and within the customer and supplier/vendor organisations
Ability to drive continuous improvement
Excellent business writing, presentation and facilitation skills
Flexible and assertive
Key performance indicators (KPIs)
On time/budget completion
Role based out of our Century City offices (currently working remotely)
40 - 45 hours per week (Based on UK time zone)
Retirement Fund & Medical Aid
Death, Funeral and Disability cover
20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities)
Continual professional development plan
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
Join our happy subscribers