Senior Quality Controller (FTC 36 Months) at AVIS

Key deliverables and outputs

 Strategic/Financial

• Apply Quote calculations (reassessments, budgets, applying applications, discounts)
• Invoice and reversals of invoices
• Refunds of plans (full and pro-rata)

 Operational

• File uploads and exception management
• Dependent on when upload file is received and uploaded, exceptions need to be cleared within 5 working days there after
• Exceptions that could not be cleared needs to be escalated to MAU Sales asap, who in turn needs to address exceptions within 5 working days of receipt
• Feedback on exception escalated to MAU Sales needs to be provided to the relevant back office team member as well as Senior Manager to close out the process
• Where plans can be invoiced, relevant back-office support team members kick off invoicing process on AVIS System by selecting “I” next to relevant quote accepted, and in turn forward copy of the invoice to MBX, MAU Sales.
• All pricing queries and pricing override requests received from MAU sales needs to be discussed with the Senior Manager, who in turn will review and discuss with the risk department where relevant. Feedback to be provided to MBX and Sales on decision ASAP. Pricing for all truck quotations are sent to Commercial for vetting and prices are adopted accordingly.
• All Ad hoc vehicle delivery requests need to be discussed with the Senior Manager, and relevant checks and balances done before delivery is actioned or declined. Decision on this needs to be provided to MBX, MAU Sales and Finance
• All cancellations and refund requests received from MAU sales need to be verified and discussed with the Senior Manager. If agreed to, cancellation and refund request to be captured on AVIS System, and MBX, MAU Sales and Finance to be informed accordingly. Request to settle refunds are sent to the Cash Book administrator Finance.
• Reverse/Cancel invoices at the request of MAU Sales or the finance department and notify MAU Sales and Finance that the invoice has been reversed and that the credit note must be processed.
• Process all early term contract cancellations sent to the MBX team by the Maintenance department and VAP department due to contract transgressions by the customers and theMigration of vehicle history on Avis System if errors picked up and escalated to the MBX team by MAU sales.
• Re-instatement of vehicles request from MAU sales to be investigated and discussed with the senior manager. Depending on outcome, MBX and MAU Sales to be informed. End to end facilitation on AVIS System to be controlled by the back office team member
• Any system issues will be escalated to MBX team, who in turn need to investigate and rectify ASAP, keeping all affected parties informed. Each and every team member is responsible to:
• Interface with financial platforms service providers and also to build relationships with these Financial platform service providers.
• Manage the availability of their specific customers platforms, so as to ensure minimal downtime (to produce a quotation from these financial platforms)
• The control and management of all specific customer deviations and customer account cost center detail management lies with the respective team member. Loading of any new customers as well. Any changes however, first need to be reviewed and approved by the senior manager, who in turn will discuss this where necessary with the risk department
• All vehicle Bolt on plan override requests received from MAU Sales need to be discussed with the senior manager before action. If agreed to action, the process needs to be completed on AVIS System and MBX and MAU Sales informed of outcome.
• Maintain the operational / technical relationship with all MAU customers e.g., Nissan SA; Isuzu and Isuzu Trucks; Opel SA
• Provide assistance and reports to internal and external auditors as wells
• CPK (cost per kilometer) quoting
• Providing users access to the quoting and authorization portal

Stakeholders (internal & external customers, suppliers, shareholders, communities) 

• Maintain professional long-term relationships with sales
• Identify and escalate all downgrades to management.

Internal and External Stakeholders

• The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

• Quality Control, Sales, Risk & Data Base.

External Stakeholders

• Automotive Dealers

Requirements
Academic Qualifications 

Essential: 

• Grade 12
• Business Degree 

Advantageous:

• Degree in Informatics/Statistics

Work Experience

Essential:

• 3-5 years Administration
• Fleet Management System
• IBM Cognos Reporting

Advantageous:

• 1-2 Leading Cross Departmental Teams
• Automotive Technical Industry