Senior Receptionist at Tsebo Solution

Duties & Responsibilities

• Oversee the operation ensuring that the highest levels of customer service are adhered to and delivered by the Tsebo and its service providers.
• Investigate and resolve complaints raised with a sense of urgency, and report to the local TFS Senior Receptionist Supervisor or Workplace Coordinator and/or TFS Soft Services Manager
• Strategizing and monitoring of the daily activities of the Client facility
• Identify opportunities to update or improve customer service procedures and make recommendations to the TFS Senior Produce, manage and operate the daily/weekly Cleaning schedule to ensure maximum availability of the facility.
• Proactively manage Clients expectations with regards daily/weekly/Monthly events within the Facility
• Ensure all Access COVID Protocols are implemented and adhered to, ensuring Client and guest/visitor health and safety.
• Propose/motivate, manage, assess, optimise the strategic implementation of Workplace Receptionist practices, ensuring the successful implementation of said initiatives and report accordingly. Document/evidence improvements instituted, either: efficiencies, Client/Visitor/Guest experience improvement, etc.
• Demonstrate a thorough understanding of the Client specific telecommunications/computerised systems utilised within the Clients Contract, ensuring that sufficient training is obtained from the Clients IT support team and formulate a relationship in times of technical support requirements.
• Ensure that the Telecommunications PABX/switchboard is strictly attended to during contractual hours
• Convene daily/weekly/monthly meetings with the TFS Senior Receptionist Supervisor or Workplace Coordinator and/or the Client to ensure compliance with the operational activities and specific requirements.
• Propose operational efficiencies on current operations, whilst identifying innovative and/or creative operational recommendations on improvement of Workplace experience, not limited to Concierge operations, but to overall TFS operations under the TFS/Clients contract
• Adopt the TFS HR culture and live and portray these values at all times.
• Regularly regular self-assessment ensuring alignment to TFS work standards and ethics.
• Identify training requirements that will uplift work standard and ensure self-development within the Receptionists role.
• Utilise all identified TFS resources, albeit multimedia or other TFS Workplace site/s, that may augment current abilities to achieve Workplace experience.
• Develop and documented Workplace experience, with TFS’s future Workplace contracts in mind.
• Report directly to the TFS Senior Receptionist Supervisor or designated Workplace Coordinator within the current Huawei
• Ensure daily Building Inspections are conducted in accordance with set QA standards defined by the TFS Senior ReceptionistSupervisor or Workplace Coordinator/Soft Services Manager.
• Ensure escalation procedures for remediation are strictly adhered to, based on severity/priority of: Fire, Life, Safety and visual impact.
• Conduct random QA checks on the facility ensuring the
• Cleaning/Hygiene/Indoor Plant service providers are complying with the standards set out by the TFS Senior Receptionist Supervisor or Workplace Coordinator and/or the Client.
• Report any/all anomalies to set standards directly to the TFS Senior Receptionist Supervisor or Workplace Coordinator

Skills and Competencies

Above average verbal and written communication skills

• Interpersonal skills
• Computer literate (MS Office suite)
• Management/Supervisory skills
• Ability to quickly identify and remediate potential problems
• Organization skills must be of the highest order
• Experience in Front of House and/or customer relations
• Assertive whilst being respectful aligned to Clients culture
• Highly approachable and presentable at all times
• Energetic and enthusiastic
• Ability to work under pressure and multi-task
• Punctual and reliable at all times
• Lead by example, whilst being able to work independently
• Portray and exude a, “ Can Do” attitude to subordinates and Client/Visitors alike.
• Ability to deal with conflict situations effectively and efficiently

Qualifications

• Grade 12 or Tertiary qualification within the Hospitality sector.Concierge, Receptionist and/or related role
• 4 - 5 Years within a Hospitality Front of House Customer Services or similar role (referenced).
• Experience in managing front of House and soft services skills (Cleaning, Hygiene, Security, Indoor plants, etc)