Senior Relationship Manager - Client and Broker Engagement at AIG

Purpose of the role

Build and grow relationships with brokers across the Global, International, National and Independent segments as well as with identified key clients to promote awareness of AIG products, appetites and brand selling points.  

Relationship management to include collaborating with Product Centres to ensure AIG meet or exceed service levels and customer expectations as well as rate, retention and new business metrics.

Client Engagement

• Support SSA Client Engagement Lead in strategy setting and identifying key clients for South Africa client engagement targets.
• Grow and retain identified major clients (including multinationals) including increased premium, capacity or additional lines of business.
• Retain 95% of identified clients.
• Promote collaboration within the business with use of Salesforce as the primary CRM tool and manage loss ratio through large account profitability analysis.
• Strategic alignment of client plans with goals and objectives of each line of business and clearly articulate our value proposition through stewardship meetings and client events. 
• Drive pipeline reporting through Power BI usage and ensure data accuracy within the Distribution team. 

Broker Engagement

• Build and grow portfolios with key brokers that will lead to increased production in our chosen products.
• Develop, retain and expand business relationship with broker distribution channels in South Africa.
• Manage relationships to ensure that service levels meet or exceed customer expectations across all products and services.
• Develop sales plans for targeted distribution channels, leading to increased pipeline, and recommend & promote company products and services, based on distribution channel needs.
• Support CBE team in on and off boarding of new or underperforming broker partners.
• Establish and develop a proactive pipeline of business managed via diligent use of Salesforce and ensure a bind ratio in excess of 25% via clearly articulated appetite communications.
• Manage designated ad-hoc projects.
• Ensure retention of all Key renewals within designated portfolios in accordance with Profit Centre underwriting strategies.
• Support our FAC RI Re-Insurance growth plan.
• Ensure adherence to audit, regulatory and compliance requirements