Senior Retail Operations Support Team Leader at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a Senior Retail Operations Support Team Leader to be based in Umhlanga, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will responsible to provide leadership and management of the team of Retail Operations Support Specialists and Retail Operations Administrators.
• To provide operational assistance to all Regional Management and Teams when required in addition to providing technical/ operational assistance to Operations Management Team.

You Bring:

• Drivers License
• 2 years driving experience
• MS Office experience
• Project Management experience

A Bonus To Have:

• Diploma\ Degree\ Certificate in Retail Management
• 3 years experience as a Bookmaking Clerk/ Manager or equivalent experience preferred.

What You’ll Do For The Brand:

• General management and technical support and assistance to the Retail Operations Support Specialist and Retail Operations Administrators.
• Setting uniform standards within all functions to Regional and Branch Support.
• Create and implement the continuous upskilling and improvement for the Retail Operations Support Specialist and Retail Operations Administrators.
• Guided responsibility for implementation and updating of all policies and procedures together with the Retail Operations Junior Business Partner. 
• Approve all types and forms of communication to be sent to Retail outlets and Regional Managers.
• Provide assistance to the Retail Operations Business Partner (Junior) and Retail Operations Business Partner for administrative functions.
• Directly liaising with Developers and IT infrastructure team relating to practical problem solving as it affects Branch Operations.
• Meet with Internal Audit on a monthly basis to ensure there is continuous communication and solutions to queries. 
• Build strong working relationships with Regional Managers and Area Managers assisting them when they request. 
• Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.
• To assist with  any Operational tasks dispatched by the National Operations Manager.
• Execute on any ADHOC requests from Executive/ Senior Management

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

Apply Before 01/30/2026