Senior Risk Specialist (Pinelands) at Old Mutual South Africa

Job Description

• If you are eager to join a dynamic team where you will be given the opportunity to apply your expertise and past experience to price an existing book of Old Mutual group risk clients, look no further.  
• The successful incumbent will be required to manage an existing portfolio of Key clients in the risk environment and perform a checking and rates assessing function within the team. They will be required to mentor and develop others in an effort to grow the expertise.

Specific Key Result Areas:

• Manage a portfolio of Key clients to ensure financial soundness and conformance to service level agreements
• Checking of rate review output
• In-depth analysis of claims experience
• Evaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditions
• Provide sufficient context and justification for risk rate changes
• Timeous update of controls
• Quality Assurance for risk rates on small and medium clients
• Establishing and maintaining relationships with internal and external stakeholder
• Respond to and resolve enquiries from various stakeholders and clients
• Interpret special requests from clients and deliver accordingly
• Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems
• Check non-standard changes and amendments to policy conditions to ensure they are correct and actioned
• Mentoring of and knowledge sharing to junior team members
• Conform to Service Level Agreements with relevant stakeholders
• Provide quality service to clients/intermediaries – a passion for service excellence
• Generic Key Result Areas  

Documentation Processing 

• Provides an indirect service to customers and intermediaries
• Responds to immediate administrative requirements within procedure
• Follows standardised processes and provides administrative support in line with normal business functioning
• Delivers on daily production standards
• Uses standard administrative techniques to coordinate own work

Personal Effectiveness

• Accountable for service delivery through own efforts
• Strong work ethic
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
• Makes increased contributions by broadening individual skills
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values
• Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality
• Problem solving skills

Quality Assurance

• Adheres to service and quality standards
• Performs quality checks on own work
• Performs quality checks on the teams work

Role Requirements

• Matric (with Mathematics)
• Tertiary qualification would be advantageous
• Insurance industry experience
• At least 3 to 5 years working knowledge of pricing and rating principles in a Group Risk environment
• In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment would be advantageous
• Proven numerical ability / mathematical reasoning skills
• Computer literate and proficient in MS Office e.g. Word, Excel and Outlook etc.
• Ability to plan and prioritise effectively
• Have sound analytical and problem solving abilities with a focus on attention to detail
• Customer centric
• Have strong communication and interpersonal skills
• Work effectively with internal and external colleagues and clients
• Enjoy working in a progressive environment