Senior Sales Manager - JHB at PayFast

About the team  

• A winning team that operates on the foundation of a Vision, Values, Integrity, and Innovation. A team that is results-driven but embraces creativity. A supportive culture that encourages engagement and collaboration.  

About you  

You’ll fit in perfectly with our culture if you:  

• Get energised by a fast-paced environment  
• Cherish a good work-life balance  
• Are adaptable and don’t mind a bit of chaos now and again  
• Regard collaboration as an essential part of getting the job done  
• Pride yourself as being a self-starter who doesn’t lack motivation  
• Don’t need to be micromanaged  
• Take feedback well and use it for self-improvement  
• Welcome change and new ideas  
• Value the importance of diversity  

What you'll be doing  

The overall management of the team of Outbound & Enterprise Sales Consultants, in order to pro-actively deliver on and achieve set and agreed sales targets, through the development and ‘mining’ of the ‘sales pipeline’ and ‘cold-calling’ on existing, new and potentially new merchants, earmarked in the Tier 1, 2  & enterprise markets

Management & control of the Outbound & Enterprise Sales environment in accordance with the related compliance, legislation, internal & external policies, scheme rules and procedures, to ensure that the sales, product and operational risks are managed, controlled and maintained

Profit & Revenue Management:

• Devise, implement and execute the agreed sales strategy and business plan
• Develop and manage budgets and forecasts, cost and income/revenue
• Structure and calculate positive revenue generated commercial deals/transactions
• Manage and ensure the team (including Administrative Support) achieve their agreed targets, through strategic, cross and up-selling initiatives and approaches
• Achieve, personal set and agreed sales targets, in order to improve bottom-line revenue
• Track, monitor and control the activities and performance of the sales consultants
• Ensure on-going strategic initiatives are continuously and correctly interpreted, evaluated and implemented in the maintenance and effectiveness of the Outbound Sales & Enterprise environment

Product Management:

• Have a clear, solid understanding of the organisation’s product, benefits and service offerings
• Present/provide the targeted/earmarked merchant base/sales pipeline with the correct and most suitable solution and/or benefit(s), in order to meet their e-Commerce needs and requirements
• Interpret merchant requirements and timeously address and resolve merchant queries
• Continuously share and present Product & Marketing with merchant requirements and needs

Process Management:

• Implement and maintain applicable company policies, procedures and guidelines to ensure the optimal functioning and target achievements of the Outbound & Enterprise Sales consultants and Administrative Support environment
• Ensure streamlined workflow of daily administrative and sales tasks
• Co-ordinate & consolidate regular and ad-hoc sales performance, management  reporting and submission
• Focus on continuous improvement of manual processes and apply technology, wherever possible

People Management & Personal Development:

• Monitor and manage agreed deliverables, output and performance of the Sales Consultants & Administrative Support (sub-ordinates)
• Develop, promote and facilitate on-going training, cross-training and-up-skilling of the Outbound & Enterprise sales team – foster a climate of continuous learning
• Prepare and sign-off Personal Development Plans (PDP’s) and take ownership of own career development
• Conduct quarterly performance appraisals and apply disciplinary procedures, if and when required
• Manage team administration, i.e. leave requests, roster management, sales tasks and reporting
• Acknowledge and reward exceptional performance and target achievements

Stakeholder Management:

• Foster mutual beneficial relationship with internal and external stakeholders
• Engage with Marketing on leads, pipeline generation/improvement and marketing initiatives via the different and available medias
• Accompany and support Sales Consultants during existing and ‘new’ merchant visits
• Responsible for daily workflow, co-ordination and SLA management between the Outbound Sales & Enterprise team and stakeholders    

Governance & Compliance:

• Review and update all Sales related documents/templates regularly
• Ensure that all sales related, including reputational risks are managed, adhered to and minimised
• Adhere to relative legislation and regulatory requirements
• Ensure related and applicable product and operational risks are maintained and controlled
• Stay abreast of Compliance requirements, Consumer Protection Act, AML, etc

What you'll need  

• Grade 12 or equivalent (essential)
• Degree or Diploma in a Business Sales related field/environment
• 5 years Management, Supervision Sales, Relationship Management & Marketing experience
• 5 – 10 years in the e-Commerce & Payments industry, preferably with acquiring & issuing experience
• Strategic thinker, objective & deadline driven, understand sales & target dynamics
• Strong business acumen & Influence behaviour
• Enthusiasm, energy, drive & resilience
• Relationship Management, negotiation & networking skills