Senior Service Engineer (Divisional Factory Service Engineer) at Cummins Inc.

Description

We are looking for an enthusiastic Senior Service Engineer (Divisional Factory Service Engineer to join our team specializing in Engineering for our Power Systems Business Segment in Johannesburg, Gauteng, South Africa.

In this role, you will make an impact in the following ways:

• Conducts the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results. Applies and supports product problem solving processes such as the seven-step problem solving approach.

• Leads consensus with technical experts to make proactive engineering resolutions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime. Anticipates potential product or process issues in the field and delivers robust technical solutions.

• Provides leadership of projects or ownership of complex components, products, systems or services with full accountability to the project team.

• Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment.

• Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.

• Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the areas critical to success in the role.

To be successful in this role you will need the following:

• Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving, analyzing and accountability.

• Broad experience in Diesel / Gas engines and generators.

• Working together with others, - relates to people, engages and builds relationships

• College, university, or equivalent Bachelor's degree in Engineering (Mechanical / Electrical) or other relevant technical disciplines is required.