Senior Specialist: Business Development Aftersales Importer at Motus Holdings Limited

Purpose

• Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving performance objectives according to OEM standards.

Minimum Experience

• 3 - 5 years experience in a similar environment

Minimum Qualification

• Bachelor`s Degrees and Advanced Diplomas with NQF Level 07

Minimum Requirements

• Industry legislative compliance/ knowledge. 

GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE

• Conduct research and gather data to provide input to operational reporting and decision making processes. 
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOP's). 
• Provide expertise to identify and develop solutions to improve quality of processes and services. 
• Provide specialist advice to enable planning for value added process improvements, initiatives and services. 
• Analyse commercial performance of the service and parts department relative to set KPI’s and where necessary, together with the dealer, develop improvement plans.
• Analyse the customer satisfaction index (CSI) performance and to assist, design and manage the implementation of action plans to achieve the CSI objectives.
• Ensure and monitor compliance to any current recall campaigns.
• Ensure that the correct operational tools and processes, as defined by the OEM, are in place and employed.
• Ensure that the dealer adheres to the Aftersales standards relative to service, parts and customer care.

FINANCE

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment. 
• Drive service and parts sales profitability and turnover at dealer level.
• Manage the Goodwill and mobility expenditure within budget.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service. 
• Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
• Manage the resolution of customer concerns at OEM or dealer level.

PEOPLE

• Own and live up to company values. 
• Participate in forums that positively contributes to knowledge improvement. 
• Provide advice and support with the management of change and offer operational support where required. 
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. 
• Identify skills gaps and recommend training needs.

 Closing Date 04 June 2026