Senior Specialist - Service Management at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To manage ASOC hosted and shared services through effective contract management, governance, stakeholder engagement, and service performance oversight across local and international markets.

Your responsibilities will include:

Contract Management

Service agreements are the main focus of this role and as such, the functions include the following:

• Execute and manage all stages of the ASOC Shared Services contract process — including initiation, drafting, negotiation, conclusion, sign‑off, and ensuring timely execution — while collaborating closely with all stakeholders.
• Prepare and facilitate the timely execution of Service Agreements for hosted/shared services and related documentation, ensuring alignment with Vodacom’s regulatory, legal, and financial governance frameworks.
• Conduct timely and ongoing reviews of all contracts for hosted/shared services to ensure compliance with Vodacom’s regulatory, finance, and legal requirements.
• Use the correct agreement templates, manage the execution process, and ensure finalised contracts are stored in approved locations.
• Proactively distribute signed agreements to relevant stakeholders to support proper communication and record‑keeping.
• Initiate and facilitate the formal review of Service Agreements in a timely manner.

Governance 

• Ensure that service performance reviews (a.k.a. ASOC Governance Meetings) are held.
• Design, consolidate relevant information, and prepare presentations.

Finance

• Work interactively with Vodacom Finance to ensure that due amounts are identified, recharged, and re-allocated to respective business units responsible for the respective services.

Relationships 

• Build and maintain stakeholder relationships (internally and externally, locally, and internationally).

Single Point of Contact (SPoC)

Be the SPoC between Vodacom (Pty) Ltd and hosted/shared services clients for:

• Operational escalations when contracted escalation procedures have failed to produce required results;
• Contractual matters related to  hosted/shared services.
• General enquiries from clients regarding hosted/shared services, including queries related to existing or potential service arrangements.

Projects

• Manage small or ad hoc projects when required.

The ideal candidate for this role will have:

• Bachelor’s degree in Telecommunications, Engineering, Business Administration, or related field.
• Minimum 5 years’ experience in service delivery, contract management, or vendor management within the Information and communications technology environment.
• Proven experience managing service contracts and vendor relationships.
• Understanding of legal documentation and processes is highly beneficial.
• Contract law acumen is highly beneficial.
• Understanding of IT environments and systems is beneficial.
• Understanding of NOC operations is beneficial.  
• Understanding of mobile network technologies (GSM, LTE, 5G), OSS/BSS systems is advantageous.
• Financial and commercial acumen is advantageous.
• Project management experience is advantageous.

Core competencies, knowledge, and experience:

• Demonstrates strong command of the English language, including grammar, spelling, punctuation, and professional writing standards.
• Able to draft clear, concise, and accurate documentation such as contracts, reports, and correspondence.
• Capable of interpreting complex, specialised, and sometimes archaic legal language.
• Able to organise clauses, definitions, and obligations in a coherent, logical, and easy‑to‑navigate structure.
• Demonstrates strong analytical and problem‑solving abilities.
• Proficient in the MS Office Suite, particularly Word and PowerPoint.
• Able to work both independently and collaboratively in a fast‑paced environment.
• Able to manage meetings efficiently, ensuring clear outcomes and follow‑through.
• Shows high attention to detail and strong organisational skills.
• Able to receive and respond constructively to feedback.
• Able to work within strict timelines and manage pressure effectively.
• Demonstrates the ability to handle conflict in a professional manner.
• Demonstrates strong collaboration skills across a wide range of cultures, backgrounds, and perspectives.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 March 2026