Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information.
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Senior Support Consultant - iStore Stellenbosch Cape Town
The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. Managing in store technicians, keeping abreast of changes / updates to policies and procedures as well as filtering the information down to staff and techs, assisting with instilling confidence, up-skilling techs for growth.
You need to have:
Completed Matric and IT qualification (minimum A+/N+)
All certifications up to date
ATLAS training up to date
Experience working as Technical Support in iStore for a minimum of 1 year
The right person for this role is someone with
Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
Learning and Development, Open, motivated, and proactively seek learning and development opportunities
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