Senior Talent Development Coach at UVU Africa

ROLE PURPOSE

The purpose of this role is to monitor and manage the Talent Development Coach team against project, and CAPACITI specific, Talent Development Curriculum delivery milestones and measures of success. The role is in place ensure that there is parity between the delivery of all Talent Development Coaches and that all project and programme success metrics are met and that candidates are adequately supported on their journey. This role must be underpinned by strong organisational and planning skills and must focus on creating synchronization and harmony between the Talent Development Coaches and impactful collaboration with the Tech Education team.

RESPONSIBILITIES

• Manage, coordinate and oversee all Talent Development activities with the project respective Talent Development Coach
• Support the planning, administration, and documentation for all cohorts in partnership with the respective Talent Development Coach
• Monitor and track candidate performance via the performance measuring and evidencing tools i.e. scorecards, progress trackers, dashboards and overall performance reports
• Review and analyse all candidate survey feedback and develop improvement plans where required in partnership with the Talent Development Coach
• Standardize and streamline all process-oriented activity to ensure that an 80% level of parity is met between all of the Talent Development Coaches and that candidates receive an equitable experience will in training.
• Support, foster and drive a collaborative working environment for all Talent Development Coaches
• Ensure cohesive collaboration and a positive way of working with all CAPACITI teams and divisions
• Ensure that candidates are supported through their training lifecycle through holistic intervention and success initiatives that include internal and external service provision and resources
• Source, develop and review the Talent Development curriculum to ensure that continuous enhancement and peer review is conducted where relevant.
• Measure candidate development against the predetermined industry and international standards
• Review and sign off on the candidate professional portfolio prior to the workplace onboarding period
• Develop and maintain a strong workplace transition plan and activity process that allows for a standardized approach to candidate workplace commencement
• Act as the voice of the candidate in all internal representation and ensure that the appropriate and professional representation of candidates and the CAPACITI model is done in all external candidate centered reporting.
• Develop, maintain and enhance the partner and client networking database insofar as it related to talent development delivery including but not limited to various health and financial service providers, psychosocial and wellness service providers and any additional critical skill support initiative related to candidate development.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Qualifications in Industrial Psychology, Human Resource Management or Adult Education are advantageous
• Coaching and mentorship courses or certifications beneficial

PREFFERED SKILLS AND EXPERIENCE

• Able to create detailed delivery plans
• Strong understanding of career pathway, development plans and educational progression
• Experience in monitoring and recording successes and provide constructive feedback to team members/reports/other parties
• Has an aptitude for motivating job seekers, and a toolkit of resources to help those job seekers set goals, as well as find, obtain, and stay in a career
• The ability to translate plans into action with measurable outputs
• Demonstrates a passion for imparting knowledge to others
• Excellent people management skills, preferably with young adults/youth at scale (large teams, coaching, training, Sports, Leadership in social groups etc)
• Experience of facilitating large groups of people preferred
• Learning/Academic curriculum experience ideal but not essential
• Experience working with unemployed youth advantageous
• Share knowledge and experiences, while being able to appreciate differing beliefs, opinions, behavioural styles and habits
• Experience in student engagement within a school/higher education environment or talent development programme.
• Excellent verbal and written communication skills, comfortable using digital tools for rich communication and working across teams and employee bands
• Experience in creating events and interventions that create a positive, collaborative, and learning orientated culture
• Has an approach, language and teaching methodology which support the development of a growth mindset in candidates
• Experience in delivering soft skills/employability interventions
• Experience in implementing new tools, processes, or systems to improve communication and operational running of office, including strong Microsoft Office skills

BEHAVIOURS  

• Flexible and approachable, enthusiastic and self-motivated
• Open and reflective
• Comfortable working on both tedious and complex tasks
• Builds supportive people relationships
• Good communication skills
• Helpful, friendly, approachable
• Open and easy to get along with
• Great social skills
• Consistent, planned and excellent organization skills
• Nurturing
• Strong public speaker
• Comfortable in delivering events and presenting to large groups
• Able to provide “tough love” when needed
• Deals calmly with conflict
• Epitomize the behaviours, attitudes and skills they will be developing in youth.
• Ability to work independently and to use own initiative
• Good Listening and problem-solving skills
• Committed to excellence and team working

MEASUREMENT OF SUCCESS

Candidate Performance

• Ensure that all candidates maintain a running satisfaction score of 70% and above and ensure improvement plans are available and evidenced after each survey issued
• Document, support and lead candidate performance rectification with evidenced HR interventions at all times
• Ensure that all scorecards, progress trackers and dashboards are correctly, and timeously, up to date as of Fridays 12:00 pm
• Quality Assure and approve all candidate professional portfolios prior to the completion of the training period
• Provide accurate and thorough workplace handover reports to the workplace team prior to the commencement of the workplace journey
• Develop and submit monthly programme reports with at least 98% accuracy
• Create strong, useable candidate success stories and case studies to support the client, funder, impact and overall activity reporting of CAPACITI

Collaboration and team management

• Ensure that positive work environments and ways of working lead to cohesive and valuable collaboration within the team
• Ensure that collaboration, positive engagements and informed approaches lead to successful collaboration and harmony with the wider CAPACITI teams and divisions
• Engage with each Talent Development coach at least weekly in a one on one
• Engage with the Talent Development team at least weekly in a team sprint with documented agenda, actions, and forward planning
• Implementation and utilization of systems that support team planning, meetings and activity tracking

 Data, reporting and analysis

• Ensure that all reports are adequately completely by yourself or the Talent Development Coach in a way that exceeds expectations and tells successful stories
• Review, analyse and report back on candidate experience, progress and performance in weekly, monthly and quarterly reports for various internal and external stakeholders

Content and workshops

• Hosting a series of supportive and complimentary workshops and masterclasses as a layer on top of the existing talent development curriculum
• Supporting, guiding and developing new talent development curriculum and courses that align to current and forecasted trends and skills requirements at a quarterly and annual interval
• Review and improve existing curriculum content areas to the benefit of all CAPACITI stakeholders
• Ensure a standard of measurement is in place that allows for all of the Talent Development Coaches to be benchmarked against

Education and career planning

• Collaborating with the career and workplace team to ensure that career education and career centre activities are successful.
• Sharing critical client requirements and/or feedback as to inform the career planning.
• Running feedback campaigns routinely against the candidate lifecycle and/or the client placement requirements
• Developing various feedback tools to ensure that receipt of feedback is frequent and fit-for-purpose
• Evaluating the candidate lifecycle and areas of improvement based on feedback received from the clients, hosts and/or industry