Senior Technical Product Specialist (6934) at Komatsu Mining

QUALIFICATION:

• Diploma (T5 or equivalent, NQF 6)
• Millwright / Electrician Trade Certificate

EXPEIRENCE:

• 10 years’ experience, KMC electric wheel loaders
• Komatsu product knowledge an advantage. 
• Medium Voltage experience.

OTHER REQUIREMENTS:

• Valid Driver’s license

SUMMARY DESCRIPTION OF ROLE:

• Plans & prepares for visits to customer sites.
• Provides technical product advice/procedures to all technical functions across the organisation.
• Investigates warranty issues and follows up with all stakeholders in the process.
• Liaises between Head Office, branches, depots and parent companies regarding technical queries/problems/drives and campaigns.
• Follows-up on actions/initiatives implemented to measure customer satisfaction (including warranty claims).
• Collates metrics and information on problems for internal continuous improvement planning.
• Utilises electronic monitoring systems such as VHMS and Komtrax to provide predictive maintenance service to customers.
• Analyses control and hydraulic system data as well as failed parts.
• Monitors machine population within a given product and stays abreast of technical, maintenance and or other issues that are technically relevant.
• Implements monitoring & checks that new machines are properly assembled and commissioned to meet the customer’s requirements.
• Reviews & analyses monthly equipment availability reports.
• Provides input with preparation of life cycle cost documents for Ramp contracts.
• Provides input to other departments with regards to improved life cycle costing models.
• Reports on customer problems , queries and resolution of issues.
• Plans visits and audits to monitor technical compliance & service quality.
• Provides and controls quality specifications and manufacturing standards for locally sourced parts and products.
• Visits suppliers to inspect components as and when required.
• Visits customer sites to evaluate service quality.
• Develops service skills, technical skills and product knowledge through “on the job” training.
• Liaises with technical training function to ensure training material is up-to-date and of  the highest standard possible.
• Follows-up on initiatives to improve quality & service.
• Obtains technical information for the provision of assistance in resolving technical matters pertaining to equipment.
• Liaises with suppliers with regard to new products, initiatives and campaigns.
• Manages the technical coordination of products for KGM
• Disseminates sufficient and correct tool kits for electronic fault finding.
• Explains/disseminates information regarding the functionality of equipment control systems.
• Oversees, monitors and follows-up on actions to rectify problems.
• Recommends initiatives, drives and information dissemination with regard to products.
• Insure factory field campaigns are carried out before expiry dates.
• Assist with internal branch audits.