We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
We are the pioneering collect...
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Liaise with Sales and Reservations Managers on sales potential and any development on the agent relationship for all bookings.
Build relationships with agents based on trust and support, knowing their business trends and guests needs.
Continuous communication and excellent service delivery to agents at all times.
Keep Agents’ booking information updated in the Wilderness Window (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers
Understand the agents needs in each booking.
Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
Keep apprised of company policies, procedures and system updates.
CANDIDATE PROFILE
Qualification:
Matric certificate – with maths (minimum standard grade or above).
Tertiary certificate in Travel & Tourism/hospitality.
Experience:
Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Gmail
Yahoomail