Senior UI/UX Designer (DBN) at BET Software

We Want You:

Embark on a journey of creativity and innovation with BET Software as we seek a talented Senior UI/UX Developer to join our dynamic team in Durban. As the architect of user experiences, you'll be at the forefront of crafting seamless digital interactions. Collaborating closely with diverse teams, from business representatives to developers, your role is pivotal in ensuring the implementation of UI/UX best practices across all our digital platforms. If you're ready to pioneer design excellence and thrive in a cutting-edge environment, seize this opportunity to make your mark with us!

You Bring:

• 5-8 years of experience in Front-End development.
• Strong attention to detail.
• BSC Degree in Computer Science/Web Design Certificate.
• Completed SASS Course on Udemy (https://www.udemy.com/course/sasscourse/).
• Proficient in HTML, CSS and SCSS.
• Proficient in cross browser development.
• Proficient in Bootstrap 3 + 4.
• Proficient in Javascript.
• Knowledge in Photoshop.

Graphic Design and Wireframing Tools (proficiency in one or more):

• Figma
• Sketch
• Adobe XD
• Adobe Illustrator

User research and testing tools (experience in conducting and analysing user research):

• Usability testing platforms
• Survey tools
• Analytics tools

Code and Front-end Development Tools (for better collaboration with developers):

• HTML/CSS
• JavaScript

What You’ll Do:

Research

• Conduct in-depth user research, including user interviews, surveys, and competitive analysis.
• Identify the potential users of the system in terms of geographic location, financial standing, culture, language and other factors.
• Analyse what users are saying to reveal their user goals.
• Analyse qualitative data and provide recommendations.
• Present the data in ways that can be used to drive design: a) personas, b) user stories, c) user journey maps.
• Critically evaluate any previous user research and start your own research where appropriate.
• Perform synthesis and ideation.
• Identify the correct objectives and criteria for decision making.
• Identify and ask the correct questions and leverage those people who ask the correct questions.
• Hold focused idea generation sessions, with appropriate time limits.
• Set expectations and direct/focus the discussion.
• Be open to ideas which challenge existing views/opinions.
• Avoid group thinking and other bias’s.

Information Architecture/Design

• Manage and prioritise design projects, allocate resources, and ensure timely delivery.
• Collaborate with product managers to define project scopes and objectives.
• Continuously improve and innovate design processes and methodologies.
• Act as a design advocate within the organisation, promoting user-centric design practices.
• Develop and maintain a strong understanding of industry trends and emerging technologies.
• Foster collaboration among design teams and other departments for successful project execution.
• Take the lead on brainstorming sessions and presentations with stakeholders.
• Define the overall UI/UX strategy and design vision for products or projects.
• Conduct strategic user research and analysis, translating insights into design decisions.
• Develop and refine information architecture, conducting user flow analysis and information hierarchy.
• Define meta data which may assist the organisation with better design decisions.
• Establish the flow between a user and the solution to ensure shortest route to completion (user tasks).
• Uncover and describe users’ patterns of usage/behaviour.
• Organise, structure and label content, functions and features for the product in a logical and meaningful manner.
• Make recommendations between different design patterns for organising content (such as faceted navigation, tagging, hub and spoke, etc).
• Develop a controlled vocabulary for both development and users.
• Analyse data for outliers, and take appropriate action.
• Run online and offline ticket/card sorting sessions, so development can prioritise improvements beyond merely technical and business requirements.
• Understanding of user socio-cultural - time - historic - geographical - physical - markets - use – task.
• Ensure the design is useful and accomplishes user goals, including non-practical benefits.

• Use fundamental principles of visual design (like contrast, alignment, repetition and proximity) to de-clutter user interfaces.
• Ensure the user can effectively and efficiently achieve their end objective with the shortest possible route.
• Ensure the user can easily find and complete their task/objective in an increasingly complex and varied product offering.
• Ensure the user experience is credible with feedback, confirmations and appropriate messaging.
• Ensure the brand, image, identity, aesthetics and emotional design of the solution is desirable: appropriate typography – grids – page layouts – colour palettes – icons – organisational branding.
• Ensure the design is accessible to users who may not have a full range of abilities, this includes impaired vision, hearing loss, motion impaired or learning impaired.
• Plan and schedule user experience development in consultation with developers and project managers/scrum masters.
• Constructively critique the work of team members, taking into consideration longer term relationships.
• Explain and evangelise the cost-benefit of user experience activities with development and management.
• Lead the multidisciplinary team in terms of user experience and design by making appropriate and well thought out decisions.
• Ensure the team remains engaged and involved with providing the optimum user experience.
• Promote ongoing professional development of the team in UI/UX.
• Complete Prototyping.
• Translate ideas into interactions by developing prototypes and simulations.
• Choose the appropriate fidelity of prototype for the phase of design.
• Use fast iteration models to generate rapid turn arounds.
• Create paper prototypes where needed.
• Properly explore the design space before deciding on a solution.
• Create interactive electronic prototypes where possible.
• Perform usability evaluation.
• Choose the most appropriate evaluation method: formative v summative test - moderated v unmoderated test - lab v remote test - usability testing v expert review - usability testing v A/B test - usability testing v survey
• Interpret usability principles and guidelines and use them to identify likely problems in user interfaces.
• Understand how to design an experiment and how to control and measure variables.
• Plan and administer different types of usability evaluation.
• Log the data from usability evaluations.
• Analyse the data from usability evaluations.
• Measure usability and prioritise usability challenges.
• Create high-fidelity interactive prototypes for user testing and stakeholder review.
• Design interactive elements, animations, and micro-interactions for a more engaging user experience.
• Lead the development of design style guides and maintain design consistency throughout projects.
• Collaborate closely with developers and other cross-functional teams to ensure successful design implementation.
• Champion a user-centered design approach, incorporating user feedback into design decisions.
• Contribute to the design of responsive and adaptive interfaces for various platforms and screen sizes. Mentor junior designers and assist in their skill development.
• Manage multiple design projects, from concept to delivery, and coordinate with cross-functional teams.
• Stay current with industry best practices, design trends, and emerging technologies.
• Collaborate with stakeholders to align design strategies with business objectives.

Perform Technical Writing

• Always keep the user of the documentation in mind, so that ease of comprehension remains your top priority.
• Plan your purpose and scope of your writing before beginning.
• Set goals and timelines and communicate them.
• Ensure you follow established templates, styles, formats, and expectations.
• Draft a high-level outline covering all topics, then fill in specific content and supporting graphics.
• Review your drafts to ensure you have achieved accuracy, conciseness and the required levels of comprehension.
• Publish and deliver the documents on time.
• Define UI/UX requirements into tasks/tickets for the development team in a manner the development team understands.
• Test the target audiences understanding and refactor as appropriate.
• Choose the right kind of document for the situation.
• Write content in the tone of voice that matches the organisation's identity or brand.

Review and Refine the UI/UX Experience

• Liaise with stakeholders and manage expectations.
• Ensure organisational product/solution is competitive and relevant.
• Where possible ensure organisation leads the market in terms of UI/UX.
• Measure and monitor the effect of UX on product/organisational success.
• Refactor designs and plans as required.

Perform Testing

• Test internally for inconsistencies between what as expected and what was delivered.
• Provide development appropriate feedback.
• Ensure changes are implemented before “go-live”.
• Take a lead role in usability testing and expert reviews to improve overall product quality

Living our spirit:

• Embrace challenges: Be willing to take on new and challenging projects, even if they seem daunting at first. Demonstrate a "can-do" attitude and a willingness to step up to the plate when needed.
• Ownership and responsibility: Take ownership of your work and the user experiences you design. Show commitment and accountability for the success of the project. This means ensuring the best possible user experiences through your design and implementation.
• Embrace innovation: Stay curious and open to new design trends, technologies, and tools. Experiment with new ideas and approaches to keep the user experiences fresh and exciting.
• Problem-solving mindset: Treat each day as an opportunity to solve unique challenges. Approach your work with a sense of excitement and curiosity, knowing that each project is a new adventure waiting to unfold.
• Authenticity: Embrace your individuality and bring your unique perspective to your work. Don't be afraid to push the boundaries of design and creativity, infusing your own personality into your projects while staying true to the project's objectives.
• User-centric design: Dare to be yourself by ensuring that your designs are user-cantered. Focus on creating experiences that are genuine and meaningful to the end users, reflecting their needs and preferences.
• Collaboration: Foster a culture of collaboration with your colleagues and cross-functional teams. Recognise that creating great user experiences is a collective effort that requires effective communication
• Be there to support your team members, offer help when needed, and be open to receiving feedback and guidance. By working together, you can achieve the best possible results for the project and its users.
• Encourage a culture of feedback and iteration within the team. Regularly gather feedback from colleagues and stakeholders to refine and improve the user experiences you design.
• As a senior UI/UX developer, inspire and mentor junior team members, helping them grow in their roles and instilling the team's values in them.
• Continuous Learning: Stay updated with industry trends and advancements in UI/UX design. Invest in your own professional development to bring the latest insights and best practices to your projects.