Service Account Manager at BitCo

Service Account Manager 

• The Service Account Manager is responsible for addressing any issues/disputes from customers and resolving such issues/disputes in a timeous manner.

Job Description:

• Delivering a comprehensive service to inquiring customers.
• Possibly delegating certain customer inquiries to specific departments.
• Following up on orders placed by customers and ensuring feedback is provided when requested.
• Managing a large number of incoming calls and emails.
• Managing customers’ accounts alongside Customer Relations Consultants.
• Keeping a record of customer interaction and details of actions taken & noted on Pipedrive, or any other platform put in place, on a daily basis.
• Communicating with internal teams to discuss any challenges and assist in resolution.
• Building sustainable relationships where necessary.
• Handing over any sales leads to the Customer Relations Consultants.
• Assisting the Customer Relations Team with customer queries in relation to customer contracts.
• Assisting the Customer Relations Team with ad-hoc administrative tasks, such as generating proposals and updating base lists upon authorization from the Customer Relations Manager.
• Working alongside the Customer Relations Manager to resolve all queries arising from customer disputes.
• Providing daily feedback to the Customer Relations Manager on all customer queries and tasks. 

Knowledge, Soft Skills & Abilities Required

• Organized
• Customer-focused
• Must be able to deal with pressure
• Feedback/follow-up and prioritizing
• Interact with internal and external staff
• Good communicator - verbal and written
• Must have a valid driver’s license and own vehicle