Service Advisor at Hyundai Automotive South Africa

Description:

• The Service Advisor is responsible for providing a high level of customer service and support within the service department of an automotive dealership.
• The Service Advisor acts as a liaison between customers and the service technicians, communicating vehicle issues, maintenance needs, and repair services.
• In addition, the Service Advisor is responsible for generating service orders, estimating costs, and scheduling appointments.

Key Responsibilities:

• Greet customers in a friendly and professional manner
• Listen to customers’ concerns and accurately document vehicle issues
• Communicate recommended maintenance and repair services to customers
• Generate and explain service estimates to customers
• Schedule appointments and coordinate vehicle drop-off and pick-up
• Update customers on the status of their vehicle and any additional services needed
• Provide exceptional customer service throughout the service process
• Handle customer complaints and resolve issues in a professional manner
• Maintain accurate records of service transactions and customer interactions
• Collaborate with service technicians to ensure timely and thorough completion of services

Requirements:

• High school diploma or equivalent
• Previous customer service experience, preferably in an automotive service setting
• Strong communication and interpersonal skills
• Ability to effectively manage multiple tasks and prioritize workload
• Knowledge of basic automotive maintenance and repair services
• Familiarity with computer software and electronic service systems
• Ability to work in a fast-paced and dynamic environment
• Professional appearance and demeanor
• Valid driver’s license and clean driving record

Benefits:

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Employee discounts on service and parts