Service Advisor- (PA 1173) at Volkswagen Group South Africa

Job Description and Responsibilities    

• Identifying scope of work required, time frame and any additional work needed taking into account the workshop capacity and availability of parts.
• Validating scope of work required and creating service order based on thorough diagnosis (dialogue around the vehicle, directly using the lifting platform or going on a test drive with the customer).
• Following up with the parts store on the estimated time arrival (ETA) of ordered parts.
• Liaising and advising the Customer with regards to confirmation of the job order, appointment and scheduling.
• Ensuring that all information relevant to the repair being planned is included in the repair order, taking into account the latest technical information released from both the Workshop and Parts & Accessories perspectives.
• Assenting the necessary work to be done with the responsible technicians in the workshop - ensuring that the required tools and equipment are available.
• Ensuring that all work carried out in the workshop or by the appointed supplier is of the required quality.
• Minimizing cost operations including warranty, goodwill and actively advising the customer of any anticipatable future need for servicing or repairing the vehicle.
• Handling complaints in a customer-friendly manner.
• Ensuring priority treatment of the complaint with regard to scheduling/capacity planning and actively following up on completion of the work.

Education and Experience    

• NN Diploma/ National Diploma in any relevant Engineering Field/ Marketing/ relevant Aftersales qualification
• Minimum 3 years after sales experience in a Dealership environment.

Skills, Attributes & Other requirements    
ESSENTIAL:

• Must have working knowledge of Volkswagen & Audi Product.
• Strong Computer skills (MS Office)
• Must be able to clearly communicate at all levels within the organisation
• Must be able to work under pressure and cope with high workloads
• A valid Driving license 

PREFFERED:

• Knowledge of the ADP system (Keyloop)
• International Service Advisor program certificate