Service Advisor - Renault Bryanston at Motus Holdings Limited

GENERIC JOB OUTPUTS

PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Ensure accurate administration of invoices, refunds/payments etc. and other relevant documentation, to maintain excellent standards.
• Ensure customer assets are safeÂ-guarded as per company policies and procedures.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Update relevant stakeholders and/or prepare all applicable documentation for loan/replacement vehicles in accordance with company/M/Importer standards, company policies and SOP's.

FINANCE

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Maintain customer database and communicate on an ongoing basis by providing service details, feedback on complaints and any concerns that the customer might have.
• Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with company/M/Importer standards, to meet and exceed CSI objectives.
• Deliver work activities effectively to satisfy customers.
• Provide accurate information to customers on products and available services to ensure customer satisfaction.
• Receive customer when vehicle is brought in for a service, determine any concerns, notify the technician accordingly and provide feedback to customer.

PEOPLE

• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.

Minimum Qualification

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Minimum Experience

• 2 ­ 3 years experience in a similar environment