Service Advisor at Yamaha

Position Overview:

• To manage the complete service experience by accurately capturing customer requirements, coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.

Job Description:
Customer Reception & Requirement Analysis

• Greet customers promptly and professionally
• Listen actively to customer concerns and vehicle issues
• Ask diagnostic questions to clarify symptoms
• Verify vehicle details, service history, and warranty status
• Record customer complaints accurately on job cards.

Service Consultation & Repair Explanation

• Review inspection findings with technicians
• Translate technical issues into customer-friendly language
• Recommend necessary and preventive maintenance services
• Explain service scope, parts, labor, and turnaround time
• Address customer questions and concerns transparently.

Cost Estimation & Authorization

• Prepare detailed cost estimates (parts, labor, taxes)
• Communicate estimate clearly to customers
• Obtain written or digital authorization before work starts
• Update estimates if additional repairs are identified.

Job Card Management & Workshop Coordination

• Open job cards and assign work to technicians
• Monitor job progress and workshop capacity
• Communicate delays or changes proactively
• Ensure availability of parts and special tools

Minimum Requirements:

• Grade 12 or equivalent
• Computer literate
• Previous experience in a Service Advisor role (advantageous).

Minimum Experience:

• At least 1 year in a similar capacity.

Competencies:

• Excellent communication and interpersonal skills.
• Professional, approachable, and customer-focused attitude.
• Strong attention to detail and organisational skills.
• Ability to multitask and manage competing priorities.
• Trustworthy, reliable, and discreet with company information.
• Competence in MS Office (Word, Excel, Outlook)

Application Deadline: 31 January 2026