Service-Agent-Customer-Service-Area-x2-(Distribution)-Newcastle at Eskom Communications

Minimum Requirements
Qualification(s):

• National Diploma / National N Diploma in Business Management/ Communications/ Marketing/ Commerce/ Engineering/ Social Science/ Accounting/ Finance at NQF6 with 240 credits

Experience: 

• 2 years’ experience working with customers and customer relations

Skills and Competencies

• Behavioral
• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge

• Service delivery training
• Snippet processing unit (SPU) and prepayment customer tariffs
• Organisation processes
• Customer relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low voltage systems
• Metering and billing
• Credit management directive, policy

Skills

• Computer literate
• Effective time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving and analytical
• Negotiation
• Communication
• Telephone
• Stress Management
• Report compilation
• Bilingual, multilingual
• Counselling and conflict handling

Key Responsibilities

• Handle generic service activities
• Provide customer data
• Process quotation and connection activities
• Perform vending and prepaid activities
• Build relationships between Eskom and customers