Service Business Manager - Johannesburg at Normet

Objectives of this role

• Strategize, implement, and oversee processes for increased productivity and growth of the aftermarket business
• Design and monitor operational programs that achieve organizational objectives
• Manage employee activities, providing suitable resources
• Establish and grow relationships with relevant partners
• Establish cost parameters and manage overall P&L for company
• Develop and maintain plan for forecasting, targeting, and attaining sales
• Foster good relationships with key customers
• Ensure service delivery competence

Responsibilities

• Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines in countries where we operate
• Provide data analytics of sales, distributors, and partners to relevant management teams
• Work with co-managers to develop long-term strategic initiatives
• Create and maintain rolling thirteen-month plan for forecasting, targeting, and attaining sales
• Participate in development of competitor analyses and pricing strategy
• Support customer-facing operations, including aftermarket sales, marketing, and public relations
• Implement HSEQ initiatives to ensure long term sustainability
• Service center profitability

Required skills and qualifications

• Five or more years of experience in a service business and supply chain management in the Mining Services sector as a senior manager
• Experience in developing and implementing business strategy
• Strong ability with financial and budgetary processes
• Superior leadership skills, with focus on employee coaching and development
• Up-to-date knowledge of relevant industry trends

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in supply chain, industrial engineering management, or related field
• A suitable qualification in Mining and/or Engineering
• Experience in mining services in the capacity of supply chain and/or logistics