Service Center Manager at JD Group

Direct the management, implementation, and monitoring of a service focused Warehousing operation in order to achieve the efficient receipt, storage and delivery of the right goods to the right customer at the right time.

Key Dials 

• Plan, manage and monitor warehousing operations.
• Manage warehouse inventory control and safekeeping practices.
• Manage compliance to relevant safety policies and procedures.
• Manage the Warehouse budgets.
• Drive performance optimisation and reporting (KPI’s).
• Enable Customer Centricity.
• Team human resources management.

 Education and Experience 

• NQF level 7,Tertiary logistics management or related qualification
• 5 Years experience in Warehousing and Logistics

Required Job Competencies

• Inbound management
• Network modelling and optimisation
• Logistics provider contract execution
• Logistics provider performance and relationship management
• Records maintenance
• Fleet utilisation optimisation
• Fleet maintenance/repair
• Fleet cost control
• Distribution safety/Responsible care
• Returns management
• Customer Service
• Complaints Management
• Credit collections and management
• Express and implied ethical responsibilities
• Logistics planning
• Budget planning and forecasting
• Warehouse management
• Logistics inventory management
• Logistics cost and demand analysis
• Business acumen
• Building capacity
• Resource management
• Team human resources
• Judgement and decision-making
• Warehousing Applications
• Transport Applications
• Customer Orientation
• Personal resilience
• Engaging diversity
• Self-insight
• Risk management
• Integrity and values
• Emotional Maturity
• Change Leader