Service Champion at Momentum Metropolitan Holdings Limited

Role Purpose    

• To support clients with queries relating to the Momentum Money Product. Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner. Research, follow-up and resolve client enquiries and problems through effective engagement with clients, intermediaries, product specialists, operations areas, and other internal or external staff in a timely and professional manner. Adhere to regulatory requirements as may be required from time to time.

Requirements    

• Matric/Grade12 
• Computer literacy in MS Office essential
• 1 year experience in a banking environment (Advantageous)
• 2 years' Call Centre experience with proven knowledge of customer service principles and practices

Duties & Responsibilities    

• Attend to calls and email queries from clients within the required SLA's
• Provide 1st level support to clients on their Multiply Money products and ensure that all escalated queries are followed up and responded to within the required SLA.
• Take ownership of queries received and ensure resolution.
• Attend all training as will be required to from time to time and take ownership of self-development.
• Be a team player and assist members of team as and when they require.

Competencies    

• Business acumen
• Client/stakeholder commitment
• Drive for results
• Leads change and innovation
• Collaboration
• Impact and influence
• Self-awareness and insight
• Diversity and inclusiveness

Closing Date    
2023/03/31