Service Consultant (Drive Centre) at Discovery Limited

Key Purpose

• To assist clients’ face-to-face installing devices and conduct inspections on motor vehicles, increase engagement and educate clients with navigation and online self-service portal on Discovery Insure’s product

Areas of responsibility may include but not limited to

• Accurate, timely administration.
• Face-to-face liaison with clients
• Achievement of monthly product and soft skills knowledge targets.
• Adherence to risk and compliance requirements.
• Teamwork, self-management and alignment with Discovery values.
• Navigate the client experience through our digital platform and share the Discovery Insure value offering
• Provide comprehensive information on the Discovery Insure products and benefits
• Assist clients in understanding and getting the most value from their Discovery Insure product through integration
• Create interest in Discovery Insure product
• Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
• Educate members on how to manage their Discovery products digitally
• Identify upsell opportunities on client’s policy through engagement and client needs analysis

Education and Experience

• Matric (Essential)
• 1 – 2  years’ client services experience (Essential)
• 2 years sales call experience (outbound advantageous)
• PSIRA accreditation (Advantageous)
• Digital platform knowledge (Advantageous)
• RE and FAIS (Advantageous)