Service Consultant at Innomotics

Your role.

• To ensure effective service delivery within the Mobile Mining Repair business, leading to increased customer satisfaction and profitable business growth. The Service Consultant acts as a trusted expert that the customer relies on to deliver exceptional service at all times.
• Plans and conducts repair activities to improve customer business operations by applying appropriate solutions and business methodologies.
• Elicits and evaluates customer requirements and contributes to developing the service portfolio further.
• Has  in-depth knowledge of mobile mining and rotating equipment industries and Innomotics service offering.
• May be responsible for identifying and developing business opportunities and innovating mobile mining portfolio.
• Act as primary contact between customers, Innomotics, and subcontractors
• Maintain accurate tracking of all repair requests, quotations, operations and warranties
• Act as technical advisor to repair partners and conduct technical review of technical assessments provided by partners
• Prepare and/or validate repair quotations
• Proactively identify trends that may indicate quality or operational issues and assist customers to address these to avoid unplanned breakdowns
• Manage relationship with internal business partners and factories
• Ensuring spares availability and issuing of spares to Service Providers through proactive inventory management, forecasting and supply chain management

Your profile.

• National Diploma in Mechanical Engineering or equivalent
• Minimum 5 years in service operations repairing electrical rotating equipment in the mining industry
• Familiarity with mobile mining equipment (experience with major OEM’s is an advantage)  
• Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks or other heavy equipment
• Knowledge and application of manufacturing and repair quality management principles
• Mechanical / Electrical failure analysis