With the trusted legacy of more than 150 years of engineering expertise, Innomotics is and has always been the backbone of reliable motion for industries and infrastructure worldwide.
As an industry leading company, we put your ambitions into innovation and reliable motion by delivering superior motors and drives.
As a proven end-to-end partner, we persi...
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To ensure effective service delivery within the Mobile Mining Repair business, leading to increased customer satisfaction and profitable business growth. The Service Consultant acts as a trusted expert that the customer relies on to deliver exceptional service at all times.
Plans and conducts repair activities to improve customer business operations by applying appropriate solutions and business methodologies.
Elicits and evaluates customer requirements and contributes to developing the service portfolio further.
Has in-depth knowledge of mobile mining and rotating equipment industries and Innomotics service offering.
May be responsible for identifying and developing business opportunities and innovating mobile mining portfolio.
Act as primary contact between customers, Innomotics, and subcontractors
Maintain accurate tracking of all repair requests, quotations, operations and warranties
Act as technical advisor to repair partners and conduct technical review of technical assessments provided by partners
Prepare and/or validate repair quotations
Proactively identify trends that may indicate quality or operational issues and assist customers to address these to avoid unplanned breakdowns
Manage relationship with internal business partners and factories
Ensuring spares availability and issuing of spares to Service Providers through proactive inventory management, forecasting and supply chain management
Your profile.
National Diploma in Mechanical Engineering or equivalent
Minimum 5 years in service operations repairing electrical rotating equipment in the mining industry
Familiarity with mobile mining equipment (experience with major OEM’s is an advantage)
Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks or other heavy equipment
Knowledge and application of manufacturing and repair quality management principles
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