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  • Posted: Aug 18, 2020
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Service Consultant (Talent Pool)

    Key Purpose

    • To service clients in a call centre with policy changes, policy advice, complaints, escalations and all ongoing support once a client’s policy has been activated.


    Areas of responsibility may include but not limited to

    • Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
    • Upsell to existing clients.
    • Outbound calls to clients to action servicing changes
    • Technical support to clients in respect of Vitalitydrive
    • Provide 1st call resolution.
    • Ongoing client support.
    • Accurate, timely administration.
    • Achievement of monthly product and soft skills knowledge targets.
    • Stakeholder engagement.
    • Dealing with Service providers
    • Teamwork, self-management and alignment with Discovery values.

    •  

    Education And Experience

    • Matric (Essential).
    • FAIS Credits - full qualification (Essential).
    • RE 5 qualification (Essential).
    • Class of business certificate (Essential and/or advantageous)
    • Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
    • 1 year call centre experience in the short term insurance industry (Essential).
    • 1 year client profile and needs analysis in the short term insurance industry (Essential).
    • 1 year sales experience (Advantageous)
    • Experience dealing with service providers (Advantageous)
    • Degree (Advantageous)

    Method of Application

    Interested and qualified? Go to Discovery Limited on career2.successfactors.eu to apply

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