Service Consultant (Talent Pool) at Discovery Limited

Key Purpose

• To service clients in a call centre with policy changes, policy advice, complaints, escalations and all ongoing support once a client’s policy has been activated.

Areas of responsibility may include but not limited to

• Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
• Upsell to existing clients.
• Outbound calls to clients to action servicing changes
• Technical support to clients in respect of Vitalitydrive
• Provide 1st call resolution.
• Ongoing client support.
• Accurate, timely administration.
• Achievement of monthly product and soft skills knowledge targets.
• Stakeholder engagement.
• Dealing with Service providers
• Teamwork, self-management and alignment with Discovery values.

 

Education And Experience

• Matric (Essential).
• FAIS Credits - full qualification (Essential).
• RE 5 qualification (Essential).
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• 1 year call centre experience in the short term insurance industry (Essential).
• 1 year client profile and needs analysis in the short term insurance industry (Essential).
• 1 year sales experience (Advantageous)
• Experience dealing with service providers (Advantageous)
• Degree (Advantageous)