Service Contract Engineer - Port Elizabeth, South Africa at Vestas

Responsibilities:

• Develop and maintain relationships with existing customers; leverages relationship to ensure renewals of Service contracts
• Define common strategy in customer relationship management (together with Area Supervisor)
• Develop new business opportunities (value added services) and actively pursues recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
• Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
• Control project Bonus and Penalties (incentive; variable price)
• Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
• Invoice all customers and ensure updated billing plan in the ERP system

Qualifications:

• Engineer or Business Administration graduate
• Contract management
• Language skills: English fluent
• Electrical, Renewables, mechanical knowledge will be considered
• Wind turbine, Energy or Aircraft industry experience will be considered