Service Coordinator at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Drive significant growth and profitability in the context of cost management
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Manage the migration of accounts from transactional to Self Service
• Maximise cross sell opportunities and strengthen client relationships
• Provide sales support efficiencies and services in order to ensure retention of clients
• Track, control and influence service activities with the specific aim to achieve previously determined service team targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence service activities with the specific aim to increase service efficiencies
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing  trends and data