Active Jobs at FNB South Africa

Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
• Hello Future Application Developer
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB First Risk and Advisory Services, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

Requirements:

• Deep understanding of programming languages (such as Java, VB.net or C#).
• Knowledge of database management, system architecture, and networking.
• Critical thinking and attention to detail.
• Methodical approach to complex data analysis and solution design.
• IT, Engineering or similar degree required
• 3-5 years' experience in a similar role
• Banking or insurance background is beneficial

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Job Description

• To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures
• Achievenet profit growth for business
• Manage average Rand value of differences to minimise losses to the business
• Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard
• Manage the migration of accounts from transactional to Self Service
• Compliance with procedures and processes contained in the Golden Rules.
• Manage the efficiencies for tellers through Number of differences, average number of transactions
• Manage own development to increase own competencies
• Connect with our customers by living up to our brand promise of how can we help you?, at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Manage the growth of active customer Account Base to increase client base through leads 
• Contribute to the increase of the Customer Engagement Score of Branch
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Manage actual Rand value of shortages to minimise losses to the business Volume and Value
• Cash Migration measure the total in branch migratable cash transactions
• Optimize every customer interaction to migrate or convert customer to eChannel's and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Improve Identification process and procedures within area of responsibility
• Improve compliance to process and procedures within area of responsibility
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs 
• Achievement of an acceptable tracked efficiency as measured by the teams eRatio
• Improve knowledge and competencies by completing role specific training

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Drive significant growth and profitability in the context of cost management
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Manage the migration of accounts from transactional to Self Service
• Maximise cross sell opportunities and strengthen client relationships
• Provide sales support efficiencies and services in order to ensure retention of clients
• Track, control and influence service activities with the specific aim to achieve previously determined service team targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence service activities with the specific aim to increase service efficiencies
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing  trends and data

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Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

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Job Description

• To provide strategic partnership to multiple businesses by assessing their needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes, activities and / or initiatives in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement)
• The successful candidate will be lead the marketing efforts for our Payments, Foreign Exchange (FX) and EFT  portfolio. This role is responsible for driving marketing communication objectives which include, but are not limited to driving awareness, engagement, and usage / adoption across our Payment and FX solutions for both our Personal and Private customer segments.

Marketing Strategy & Execution

• Develop and execute business aligned marketing campaigns for Payments, FX, and EFT to drive solutions usage and adoption.
• Identify key customer segments within retail continuum and tailor marketing efforts to drive adoption and engagement.
• Work closely with data and analytics teams to optimize marketing performance and measure ROI.
• Leverage the available marketing mix channels which include digital, direct marketing and traditional channels to maximize customer reach and engagement.

Customer Engagement Optimization

• Design and implement initiatives to usage of customer centered solutions (Payments, FX, and EFT), cross-sell opportunities, and customer retention.
• Collaborate with the rewards team (eBucks) and other partners to enhance visibility and value perception.
• Optimise usage offers, promotions, and merchant partnerships within the FNB ecosystem.

Partnership & Ecosystem Marketing

• Strengthen relationships with payment networks (Visa), retail partners, fintechs, and merchants.
• Co-develop marketing campaigns with partners to enhance the cardholder experience and drive incremental value and revenue.
• Align marketing initiatives with key industry trends, competitor strategies, and consumer behaviour shifts.

Performance Tracking & Continuous Improvement

• Track key performance metrics such as customer usage, customer adoption, customer engagement rates, customer retention etc.
• Leverage insights to refine campaign execution, improve messaging, and drive stronger conversions.
• Stay ahead of industry trends, leveraging emerging technologies and payment innovations to enhance marketing efforts.

You will be an ideal candidate if you have:

• BCom Degree or similar qualification
• 7+ years in a similar role

Skills needed for the role.

• Strong marketing mindset (Product and Customer Marketing)
• Experience in financial services, direct or loyalty marketing,
• Passion for customer engagement.
• Has worked closely with cross-functional teams including internal teams and external partners to deliver high-impact marketing campaigns that drive acquisition, usage and deepen customer relationships,

You will have access to:

• Opportunities to network and collaborate.
• Challenging work environment
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Adaptable, curious, and willing to learn.
• Passionate in providing insights.

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Job Description
Hello Software Developer in Test

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our tech family, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Script/Tests Analysis:

• Proficiently analyse both new and existing Automation scripts.
• Identify areas for improvement or maintenance in existing scripts.
• Create test cases based on Business Requirement Specifications.

Automation Scripting:

• Quickly adapt to prescribed standards and usage of our internal Framework.
• Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
• Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts

Stakeholder Communication:

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Performance Testing:

• Create and maintain component-level performance tests using JMeter.
• Work closely with the Performance Engineer to ensure proper processes are followed during test creation and execution.
• Collaborate with the Performance Engineer to create reports, suggest improvements, and highlight bottlenecks.

Issue Resolution and Analysis:

• Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities:

• Demonstrate leadership qualities.
• Solve problems effectively.
• Communicate efficiently.
• Work closely with the assigned Technical Team Lead.
• Ensure the quality and stability of testing processes.

Desired Experience:

The ideal candidate should have experience in the following areas:

• JAVA
• Springboot
• Test Analysis Training
• Database Management: SQL basics
• Front-end Application Navigation
• API Testing (using tools like Postman and SOAPUI)
• API Documentation (including Swagger docs)
• Monitoring Tools (Plunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• IntelliJ (IDE) Usage
• Understanding of Script Datasheets
• Data Driven Framework
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

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Job Description
Dear Future, IT Business Intelligence Analyst

• Design development and maintenance of the knowledge and information management and business intelligence architecture and provide detailed, accurate and timely reporting in order to facilitate fact-based decision making in the organization

Are you someone who can:

• Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.
• Develop reports of a strategic, tactical or operational nature as required.
• Develop high-level analytical reports in order to respond to key business issues and current business needs.
• Compile strategic dashboards and present to stakeholders at various levels of the organisation.
• Ongoing production of MIS outputs and reports to ensure consistent information supply in the required format/frequency.
• Liaison, consultancy and relationship building with internal clients, ensuring their information requirements are satisfied.
• Involvement in new projects, design and develop Business Intelligence solutions in line with business requirements.
• Service ad-hoc requests for information from clients within the required timeframe and specification.
• Identify and leverage possible areas of optimisation to enhance the organisation's service offering.
• Management of existing reports/dashboards.
• Conduct benchmarking exercises and incorporate market research to reporting to enrich analysis and improve the competitive advantage.

You will be an ideal candidate if you have the following:

• Diploma or Degree in statistical background
• 4 to 8 years’ experience in similar role
• Knowledge of the Credit products and processes
• Fraud Analysis background with a strong preference towards issuing systems.
• Knowledge of all cards Systems used for Authorizations and transactional flow.
• Best practice with regards to data management and maintenance on Idna and tenant warehouse
• Knowledge of Risknet system
• Knowledge of Visa Risk manager
• Knowledge of Adeptra workflow
• Knowledge of CAMS CIS PowerCard Transactional system
• Reporting Services tools and knowledge 
• Any other BI Software knowledge would be beneficial.
• Statistical Analysis
• Sas, SQL programming
• Powerbi
• Visual analysis & ability to build Visual studio packages.
• Knowledge for fraud models and analytics for customer behavior models

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you have the following:

• Adaptable and curious.
• Have strong customer service experience.
• Thrive in a collaborative environment.

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Job Description

• To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experienceJob Description
• To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

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Job Description
Hello Future Network Engineer II 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To design, test, implement and analyse complex network facilities and produce multi-network designs and policies strategies architectures and network optimisation
• Cloud security experience none negotiable 
• The successful candidate must have experience on Infoblox 
• Experience on DNS, DWDM (Dense Wavelength Division Multiplexing), Huawei SD-WAN

You will be responsible for:

• Prevent wastage and identify process improvements to contain and reduce costs
• Develop financial model for charge-out for all components to ensure relevant income are generated
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
• Provide subject matter expertise and thought leadership in area of expertise
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Develop appropriate strategic plans for the network design and architecture by executing plans and all changes required to optimise business network
• Monitor changes in legislation, regulations, initiatives and relevant industry practices
• Ensure drafting and implementation of appropriate interventions
• Identify all the components within the network by defining benchmarks for latency and utilisation of network components
• Implement network changes during defined slots and at appropriate times by executing all changes
• Ensure all network testing and analysis of network facilities are executed and findings used to increase efficiencies in the business
• Produce multi-network designs, design policies and applications for the business
• Resolution of high-level problems
• Ensure network security policy implementation and monitoring
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Manage personal development to increase own skills and competencies

What you will need:

• 5+ years' experience in a similar role
• CCNA, CCNP qualification is preferred

We can be a match if you can: 

• Strong communication and interpersonal skills.
• Able to work under pressure

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Job Description
Hello, future Chief Financial Officer

Purpose of the role

• FNB Personal Core Banking offers simplistic transactional products tailored to various personal customer segments. The Chief Financial Officer will be required to lead and manage the overall finance portfolio/s for the Business Unit, ensuring professional and ethical financial standards, practices and governance, and a cohesive finance service offering that is aligned to the Business Unit and Segment strategies.
• Determine and direct financial strategy for the Business Unit in partnership with the CEO and Exco.
• Serve as an active member of the senior-management team, providing specialist support and advice that guides business decision making for short- and long-term performance and growth of the Business Unit, and ensure that financial transactions, policies and procedures meet business objectives and regulatory body requirements.

As the CFO, you will be responsible for driving customer growth and profitability by focusing on:

• Acquiring new customers
• Implementing cost-effective acquisition strategies
• Ensuring high-quality customer acquisition
• Optimizing payment solutions and customer profitability
• Retaining customers
• Managing intra-month credit solutions
• Developing effective credit and collections strategies

Key responsibilities

• Deep understanding of financial principles, including accounting, financial reporting, tax planning, budgeting and forecasting.
• Ability to align financial planning with the broader business strategy, understanding market landscapes, competition, and long-term goals.
• Proficiency in identifying, assessing and managing financial risks to ensure the company’s stability and growth.
• Participate in annual risk-based audit plan that appropriately identifies and considers the relevant and evolving business risks facing the organisation.
• Demonstrate ethical leadership and business integrity.
• Strong leaderships skills to guide the finance team and excellent communication skills to convey financial information clearly to stakeholders.
• Able to interpret complex financial data, identifying trends, and make data-driven decisions.
• Solid familiarity with financial management software and current technological advancements in finance.
• High ethical standards and integrity to ensure compliance with financial regulations and laws.
• Practice sound and ethical financial management through the technical application of financial, accounting and business knowledge.
• Strong business acumen and understands the broader business environment and how financial decisions impact the overall business.
• Develop financial strategies and supporting frameworks and execute defined strategies by translating them into financial operations.

Qualifications and Experience

• Minimum qualification: A bachelor of Honours degree in Accounting or related field
• A Masters in Commerce Finance or Business Administration will be advantageous
• Professional Certification as a Chartered Accountant (SA)
• Experience: A minimum of 10 – 15 years relevant extensive experience in finance and accounting roles.
• Proven track record of leading finance teams and managing financial operations at a senior executive level
• Experience in strategic financial planning, risk management and investment decision making.
• Strong level of proficiency of current financial management software and tools

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Job Description

• To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

Hello future Private Advisor

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

You Will Have Access To

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We Can Be a Match If You Are

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

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Job Description

• To evaluate, manage and approve complex credit risk within area of responsibility by providing advice, recommendations and support to internal stakeholders through the implementation of group credit mandates, risk frameworks and methodologies.
• To provide coaching and mentoring to relevant internal (Business Judgemental Credit Manager I) and external teams (Relationship Managers).

Hello Future Business Judgmental Credit Manager 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales Free State Bloemfontein, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• to recommend a credit decision within the mandate by app
• Assess and approve credit in terms of approved mandate to minimise credit risk to the business 
• Manage the credit approval process
• Develop, encourage and nurture collaborative relationships within business across Product Houses and and/or across the FRG Approve or recommend counterparty exposure across multiple products
• Manage credit risk at origination on an ongoing basis 
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives
• Ensure that credit approvals are conducted within governance (legislative and audit), processes and mandate requirements
• Ensure average approval turnaround time against target to ensure retention of clients
• Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
• Assess and evaluate credit risk through quantitative and qualitative analysis
• consistently and in accordance with the bank's credit policies to monitor existing exposures and recommend credit decisions

You will be an ideal candidate if you:

• Have abstained your CA or B Degree equivalent with Enterprise segment experience (Preferably 2-5 years minimum).

Are you someone who can:

• Support the Account Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the clients' credit facilities
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

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Job Description

• To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To manage the operations within the finance function and ensure good governance in all aspects of the business.

Are you someone who can: 

• Identify, control and escalate potential risks which may lead to increased reconciliation issues in systems balancing – daily, weekly and monthly.
• Manage and optimise project delivery of accounting projects and facilitate good corporate governance for audit purposes
• Analyse financial transactions and statements and build a reconciliation framework across variety of systems
• Development of a service culture which builds rewarding relationships proposes innovations and allows others to provide exceptional client service.
• Definite frameworks/structures which ensure control and governance of balance sheet
• Ability to trace through financial transactions and liase with IT, Finance and Product Support teams to ensure accuracy of postings and settlement of transactions that leads to accurate financial reporting.
• Ensure financial statements are compiled and maintain responsibility for the integrity of the information to ensure accurate reporting on financial results of the business.
• Authorise General Ledger and Branch automation systems through balancing assets with GL system.
• Ensure financial specific journal entries are uploaded onto the G/L correctly
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

Qualifications and Experience

• Financial Degree or similar
• Accounting Systems Experience
• Balance Sheet Reconciliation Experience
• Forex systems and Oracle Systems knowledge advantage
• Minimum 5years experience

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Job Description
Hello Future Data Scientist III

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you someone who can:

• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes.
• Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Analyse available data to identify information commercialisation opportunities that have not been explored to address business needs and revenue options.
• Serve as SME for analytics applying own understanding of the operations of the business product or service.
• Conduct Text analytics to examine unstructured data to glean key business insights.
• Participate in enterprise-wide high level problem resolution by interacting with relevant engineers and product managers, utilising appropriate methods and decide when approximations make sense.
• Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical in a pictorial or graphical format so it can be easily analyzed utilising principles of visually encoding data and communicating information.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models.
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetization opportunities and monitoring implementation of business decisions to recommend enhancements utilizing statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and prepare relevant data sources for analysis.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.

You will be an ideal candidate if you: 

• Minimum Qualification - Related Computer Science Degree, Maths, Stats or Actuarial
• Experience Required: 3/5 years relevant exposure
• SAS
• Coding
• Building models AI – machine learning
• Operational business strategies

You will have access to: 

• Opportunities to network and collaborate.
• A work environment which challenges and provides opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Analytical
• Innovative
• A team player
• Comfortable with stakeholder engagement/management
• Comfortable with presenting insights and strategies to peers and stakeholders.

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Job Description

• To ensure efficient optimisation of operations resources to deliver on client expectations in compliance with statutory, legal, regulatory, risk requirements and execute transactions in line with ACI model code, ICC Rules, CSD, Stock Exchange and RMB requirements

Hello Future Operations Manager,  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
•  As part of our talented team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change 

Are you someone who has the following Key Responsibilities:

Operational Leadership:

• Oversee daily operations to ensure contact centre is running efficiently Implement / Enhance operational strategies and policies. Manage contact centre resources, including staff, equipment, and technology. Monitor and analyse key performance indicators (KPIs) trends to identify areas for improvement. Prepare and manage campaign metrics to ensure campaigns are running optimally. (Lead volumes, Pass strategies etc)

Team Management:

• Address and resolve employee issues and concerns. Recruitment

Customer Service Focus:

• Handle and resolve complex customer issues and complaints. Monitor call quality and identify areas for improvement in agent performance. Enhancements and updates to Contact Centre scripts

Performance Management:

• Set and track performance targets and objectives for the contact centre. Analyse contact centre data and prepare reports. Implement strategies to improve contact centre performance and productivity. Implement and run incentives / marathon days

Communication and Reporting:

• Communicate effectively with staff, management, and other stakeholders. Prepare and present reports on contact centre performance and operations.
• Attend meetings and represent the contact centre in various forums. 

You will be an ideal candidate if you:

• NQF Level 6 or 7
• 3 Years Experience in dealing with Life Underwritten products
• 5 Yeats management experience in a sales call centre environment
• Operational Experience

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Attention to detail
• Thrive in a collaborative environment
• Deadline driven
• Able to handle a pressurized environment

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Job Description

• To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards

Hello Future Compliance Specialist

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Life Governance Legal and Compliance team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• The role purpose is to assist the Head of Compliance to advise, guide, monitor and report on compliance with all legislation, standards and market conduct practices relevant to the Life Insurance business.

Are you someone who can:

• Provide Compliance and Legal support (not limited to guiding, advising, solutioning and monitoring) to the FirstRand Life business.
• Identify and manage compliance and legal risk.
• Provide assurance on the management of compliance risk to the Heads of Compliance.
• Monitor and enforce effective controls, governance and compliance standards.
• Promotes fair market conduct practices.
• Build and maintain relationships with internal and external stakeholders that promote cross delivery process and practice solutions.
• Anticipate and meet the needs and commit to continuous development and entrenchment of a client centric culture.
• Drive regulatory change management and implementation.
• Provide regulatory risk reporting.
• Engage with applicable Regulators.
• Ensure the development and implementation of integrated corporate governance, compliance, integrity and ethics frameworks.
• Assess the possible impact of any regulatory developments on the operations of the business and work with the business with regard to compliance.
• Work with the Monitoring and Internal Audit teams to agree on monitoring plans, scope of work including reviewing completed audits and ensuring any recommendations made are implemented.
• Execute the regulatory breach management process including identification, analysis and resolution steps.
• Contribute to the initiation of critical statutory projects relevant to the business and monitor the appropriate implementation thereof by the business.
• Create awareness within business regarding new compliance requirements or provide guidance on potential impact of compliance requirements.
• Support the business stakeholders identify compliance risks or weaknesses for which the business should consider additional mitigating action, or processes and/or procedures.
• Initiate, contribute and prepare the necessary documentation for the submission of business enabling statutory applications to applicable regulatory and industry or supervisory bodies.

You will be an ideal candidate if you possess:

• Relevant legal qualification.
• Diploma in Compliance management will be advantageous
• RE1.
• Minimum 5 years’ experience in an end-to-end compliance function with in dept knowledge of the life insurance business including distribution.
• Must have a strong understanding and application including but not limited to the Insurance Act, Long term Insurance Act, Policyholder Protection Rules, Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act.

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are: 

• Adaptable and curious
• Thrive in a collaborative and fast paced environment

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Job Description
Hello Future Business Analyst III – FNB SmartWorx 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
• Arranging JAD sessions
• The successful applicant must have an understanding of tech capabilities

You will be responsible for:

• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

What you will need:

• 3 – 5 years' experience in a similar role
• Business Analysis qualification

We can be a match if you can: 

• Strong communication and interpersonal skills.
• Able to work under pressure
• Effective written and verbal communication skills

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Job Description

• To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future

Hello Future Cost Accountant,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FR Life Assurance , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
• Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Manage expenditure planning and reporting within approved budget parameters
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Conduct cost analysis, interpret and provide insights to the business to support decision making and to seek new ways to improve profitability
• Conduct review, scenario planning and overall budgetary process in terms of spend and forecast adjustments
• Review, analyse and/or build, implement and maintain cost models aligned to standard drivers and methodologies to reflect both business expectations and Steerco guidance
• Drive, influence and manage creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis

You will be an ideal candidate if you have:

• BCOM Accounting or Management Accounting
• IFRS 17 reporting is beneficial
• Newly qualified CA’s
• Team Player
• Accounting background
• Insurance experience would be beneficial
• Data and Analytical skills

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Attention to detail
• Thrive in a collaborative environment
• Deadline driven
• Able to hand a pressurized environment

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Job Description

• To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

• Manage and implement the company online and mobile payments initiative research trends relating to payments and perform competitive analysis.

Hello, future Payments Head

• Payments is an exciting fast-evolving enabler in the financial industry. FNB is renowned for being a leading edge in terms of innovation and seeking to expand our strategic payments capability with an exceptional individual who will take the lead on driving the strategy, driving growth and thought leadership in Payments across FNB’s retail transactional account and credit card business areas.
• The role is on executive level and spans cross multiple internal business units in FNB and reporting line is to the Personal Core Banking CEO, with a dotted line reporting to the Private Core Banking CEO and Credit Card CEO and member of FNB’s Executive Payments Steerco.

Key responsibilities:

• Create business value through profitable and integrated payments capability frameworks, guidelines and optimisation plans.
• The Payments Head will be responsible for developing and executing key strategic payments strategies.
• Help in capturing the flow of customers in the payment landscape.
• Develop a strategy to monetise payments as a theme and create and enable cross sell opportunities.
• Drive diversification of income streams in the various business streams.
• Provide input and assist in developing strategic Bank partnerships as it pertains to the payments landscape.
• Define, negotiate, and manage agreements with external vendors/suppliers in conjunction with central procurement, ensuring optimal value and protection of interests.
• Oversee the transformation and change support in the achievement of the Payments strategy by recognising areas for improvement and implement necessary changes to enable the organisation to perform at its optimum.
• Provide senior stakeholder management, communications, alignment and advisory input to ensure that strategic expectations are managed, and capability priorities are calibrated and aligned according to Group objectives.
• Use insights and knowledge gained from high level reports to influence direction of the capability thus ensuring organisation-wide performance against long-term strategy, whilst making necessary adjustments
• Partner with stakeholders to understand business context and full impact of the capability.
• Collaborate with Product Houses to execute strategy, business plans, and programmes to drive awareness, adoption & usage of preferred Retail payment options.
• Business case capabilities, prioritize customer and product requirements, defining the product vision, and working closely with platform, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
• Manage and scale product usage with ownership of P&L and apply an entrepreneurial mindset to grow customer and business value. 
• Work collaboratively with Segment and Product houses to lead the prioritization of backlog, aligning capability dependencies and designing innovative customer & business solutions in support of product house value propositions.
• Ensuring delivery meets defined outcomes to develop capability. Evaluating the solution to ensure it delivers value, based on business outcomes.  
• Build networks across cross-functional teams including platform, data, sales, marketing, finance, LRC and product to drive alignment and execution
• Manage and influence a broad range of executive stakeholders across FRB, organisations, industry, regulatory, and government to assess partnerships and licensing opportunities
• Lead cross-functional teams to drive results
• Run beta and pilot programs with early-stage products and samples
• Maintain Payments SME on Business, Market, Competition, Product, Industry, Legislative and Regulatory developments

The ideal fit for the role:

• You have a relevant B Degree (preferably coupled with a relevant post graduate qualification) and a minimum of 5 years’ experience in leading a complex or multidisciplinary team preferably at a senior leadership level.
• You are good with managing engagements with a wide range of stakeholders and a strong relationship builder on all levels both in business and with external stakeholders.
• Regarded as an expert in the payments field.
• Energetic, self-motivated, driven to succeed, self-disciplined and able to execute well.

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Job Description
Hello Future IT Risk Manager 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To provide specialist advice and guidance to the IT Risk Community and the to ensure appropriate development and implementation of an IT risk management programme to support the business in achieving its strategies in accordance with FNB governance and IT Risk requirements
• Mainframe/DB/Information security experience would be advantageous
• The successful candidate will be running with key aspects of IT risk programme 
• The successful candidate must have good technical knowledge

You will be responsible for:

• Report on IT Risk related losses in line with operational risk requirements
• Embed a culture of consciousness and transparency for risk management and ensure the nature and size of IT risks is well understood and owned at the right levels in the business.
• Cultivate and manage objective working relationships with Segment IT
• Risk representatives, CROs, CIOs, and Security officers while maintaining his/her independence.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Provide guidance to the segments in interpreting, adapting and driving implementation of the FRG/FNB IT risk framework to align to business specific requirements
• Provide advice and support to segments to ensure that IT Risk governance is fully functional and in accordance with FNB governance (IT, business) and Risk requirements.
• Provide specialist input and support in the development and implementation of FNB wide IT risk strategy and plan taking into consideration key IT risks and issues prevalent across the business. This includes continuous assessment of IT risk issues to identify trends requiring FNB wide solutions
• Monitor, identify and communicate external new and emerging IT risk/threats and testing adequacy of existing controls in relation to this and recommending actions for improvement
• Regular review of key technology process to determine compliance and control gaps, including facilitation of root cause analysis to identify trends and appropriate solutions
• Provide guidance and support in the implementation of process based IT risk and control assessments in business
• Lead or Partner with Business and IT in assessment IT risks for key/assigned IT risk projects including mitigation and resolution strategies
• Advice and provide support to business in putting plans in place to mitigate identified IT risks and issues as well as to improve identified control weaknesses in a cost effective and practical manner.
• Continuous monitoring of levels of IT risks across the business by tracking implementation of management action plans to mitigate or address identified risk, and issues as well as audit findings raised.
• End to end management of the reporting process and consolidation for regular internal and periodic statutory reporting to communicate an accurate and complete view of the IT risk profile and in a manner that guides actionable management decisions.
• Provide IT risk services in line with business expectations
• Manage the conceptualisation, planning, and delivery of  IT Risk
• Management projects as assigned
• Drive capability development/capacity building of stakeholders in area of specialisation (IT risk methods, tools and frameworks)

What you will need:

• Over 5 years' experience in an IT Risk Manager  role

We can be a match if you can: 

• Strong communication and interpersonal skills.
• Able to work under pressure
• Team player
• Able to hit the ground running
• Effective written and verbal communication skills

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Job Description

• To provide expertise, advice and support the financial advisory philosophy and framework across the end-to-end product matrix to achieve our front-line sales objectives through coaching and enabling Money Managers and Financial Advisors and Wealth Managers to provide the best advice to our clients that adheres to business rules and FAIS requirements.
• Develop insights into situations and apply innovative solutions to make organisational improvements to the financial advisory philosophy and environment.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Ensure financial advisory philosophy is understood and efficiently adopted through coaching and mentoring front- line sales roles.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes. 
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process.
• Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance. 
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Ensure solutions and advice provided to clients by sales teams meets set standards and protocols to enhance service, sales and mitigate risks.
• Track, control and drive the delivery of exceptional advice by sales teams through appropriate solutions and proposals to clients.
• Maintain own expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve implementation.

Minimum Requirement:

• FSCA recognized Degree - NQF Level 7
• RE1 and RE5
• CAT I and CAT II license, preferably a KI
• CFP designation advantageous
• 5 - 7 years' experience as a Financial Advisor
• 2 years as Wealth Manager
• Management experience advantageous

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Job Description

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Script/Tests Analysis: 

• Proficiently analyse both new and existing Automation scripts.
• Identify areas for improvement or maintenance in existing scripts.
• Create test cases based on Business Requirement Specifications.

Automation Scripting: 

• Quickly adapt to prescribed standards and usage of our internal Framework.
• Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
• Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts

Stakeholder Communication: 

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Issue Resolution and Analysis: 

• Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities: 

• Demonstrate leadership qualities.
• Solve problems effectively.
• Communicate efficiently.
• Work closely with the assigned Technical Team Lead.
• Ensure the quality and stability of testing processes.

Desired Experience:

You will be an ideal candidate if you:

• JAVA - adv.. OCA
• Springboot
• Database Management: SQL basics
• Front-end Application Navigation
• API Testing (using tools like Postman and SOAPUI)
• API Documentation (including Swagger docs)
• Monitoring Tools (Splunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• IntelliJ (IDE) Usage
• Understanding of Script Datasheets
• Data Driven Framework
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it