Payments Head at FNB South Africa

Job Description

• Manage and implement the company online and mobile payments initiative research trends relating to payments and perform competitive analysis.

Hello, future Payments Head

• Payments is an exciting fast-evolving enabler in the financial industry. FNB is renowned for being a leading edge in terms of innovation and seeking to expand our strategic payments capability with an exceptional individual who will take the lead on driving the strategy, driving growth and thought leadership in Payments across FNB’s retail transactional account and credit card business areas.
• The role is on executive level and spans cross multiple internal business units in FNB and reporting line is to the Personal Core Banking CEO, with a dotted line reporting to the Private Core Banking CEO and Credit Card CEO and member of FNB’s Executive Payments Steerco.

Key responsibilities:

• Create business value through profitable and integrated payments capability frameworks, guidelines and optimisation plans.
• The Payments Head will be responsible for developing and executing key strategic payments strategies.
• Help in capturing the flow of customers in the payment landscape.
• Develop a strategy to monetise payments as a theme and create and enable cross sell opportunities.
• Drive diversification of income streams in the various business streams.
• Provide input and assist in developing strategic Bank partnerships as it pertains to the payments landscape.
• Define, negotiate, and manage agreements with external vendors/suppliers in conjunction with central procurement, ensuring optimal value and protection of interests.
• Oversee the transformation and change support in the achievement of the Payments strategy by recognising areas for improvement and implement necessary changes to enable the organisation to perform at its optimum.
• Provide senior stakeholder management, communications, alignment and advisory input to ensure that strategic expectations are managed, and capability priorities are calibrated and aligned according to Group objectives.
• Use insights and knowledge gained from high level reports to influence direction of the capability thus ensuring organisation-wide performance against long-term strategy, whilst making necessary adjustments
• Partner with stakeholders to understand business context and full impact of the capability.
• Collaborate with Product Houses to execute strategy, business plans, and programmes to drive awareness, adoption & usage of preferred Retail payment options.
• Business case capabilities, prioritize customer and product requirements, defining the product vision, and working closely with platform, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
• Manage and scale product usage with ownership of P&L and apply an entrepreneurial mindset to grow customer and business value. 
• Work collaboratively with Segment and Product houses to lead the prioritization of backlog, aligning capability dependencies and designing innovative customer & business solutions in support of product house value propositions.
• Ensuring delivery meets defined outcomes to develop capability. Evaluating the solution to ensure it delivers value, based on business outcomes.  
• Build networks across cross-functional teams including platform, data, sales, marketing, finance, LRC and product to drive alignment and execution
• Manage and influence a broad range of executive stakeholders across FRB, organisations, industry, regulatory, and government to assess partnerships and licensing opportunities
• Lead cross-functional teams to drive results
• Run beta and pilot programs with early-stage products and samples
• Maintain Payments SME on Business, Market, Competition, Product, Industry, Legislative and Regulatory developments

The ideal fit for the role:

• You have a relevant B Degree (preferably coupled with a relevant post graduate qualification) and a minimum of 5 years’ experience in leading a complex or multidisciplinary team preferably at a senior leadership level.
• You are good with managing engagements with a wide range of stakeholders and a strong relationship builder on all levels both in business and with external stakeholders.
• Regarded as an expert in the payments field.
• Energetic, self-motivated, driven to succeed, self-disciplined and able to execute well.