Service Delivery Co-Ordinator (JHB East Rand) at Teraco

Description
OBJECTIVES 

MAIN FUNCTIONS OF THE JOB

• Adhere to company policies, procedures and processes
• Accurate recording and data capture of queries, resolution and follow-up
• Accept and process tickets in the agreed queues in the expected turnaround times 
• Potential ticket escalation to other divisions of the business or technical
• Monitor ticket queues and ticket closure
• Wireless Map reservations and planning — all regions
• Process Service Orders (interconnects and general stock items)
• Ad hoc reports

Requirements

SKILLS REQUIREMENT

• Good communication skills 
• Active listening ability to understand requirements.
• Ability to communicate in English
• Proactive problem solver
• Ability to work independently & a positive team player Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Strong time keeping and multitasking skills

QUALIFICATIONS AND EXPERIENCE

• Matric
• 2 years relevant working experience
• IT IL preferred
• Microsoft Office skills
• Understanding of Wireless solutions preferred
• Strong understanding of networks and cabling (fibre optic and copper)