New Jobs Available at Teraco

Description
MAIN FUNCTIONS OF THE JOB 

• Support the DCM in aligning the EPP with the HSE organogram and appointments.
• Provide and advise DCM’s and staff on OHS&E compliance matters.
• Ensure compliance with Teraco’s operational HSE specification pertaining to contractor management.
• Implement Teraco’s HSE incident management procedure.
• Advise the DCM on the management and control of the requirements of the waste management plan.
• Inspect projects in relation to the HSE specification (segregated and non-segregated projects). Ensure all deviations are addressed timeously.
• Support the employer in his/her duty to ensure a safe work environment to contractors, staff, visitors, and clients.
• Represent Teraco in an advisory or nominated position as a member of the OHS&E committee meetings on matters regarding workplace health, safety, and environment.
• Validate contractors HSE induction prior to commencing work on Teraco premises.
• Participate in contractor risk management process i.e., risk assessment, review of method statement, and the communication thereof.
• Verify the implementation and compliance of OHS&E work procedures and plans.
• Compile monthly OHS&E reports and submit to Head of OHS&E operations for Environmental, Social, Governance and Environmental (ESG) and Board reporting.
• Validate that applicable HSE inspections are done as per the schedule.
• Ensure all OHS&E signs and notices are prominently displayed on site.
• Enforce and maintain good housekeeping principles with Teraco staff and contractors.
• Inform Head of Occupational Health, Safety, and Environmental operations of any OHS&E training needs of employees on premises.
• Ensure all health, safety and environment reps conduct a monthly OHS&E rep inspection of their work areas.
• Ensure that all teams conduct a weekly OHS&E toolbox talk.
• Participate in all OHS&E audits, conducted internally, either by third parties and/or clients. Action any External or Client initiated OHS&E audit findings within the timeline and to the required quality.
• Provide OHS&E support to Project Management during Construction Activities.
• Work after hours and weekends as per Teraco operational requirements and Teraco policy.
• Performing of daily task inspection and planned job observations. 

Requirements
SKILLS REQUIREMENT

• Excellent written and verbal communication skills.
• Listens to others and accepts input from team members.
• Clearly articulates ideas and thoughts.
• Proactive problem solver.
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing requirements.
• Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
• A honed alertness and vigilance to potential breaches in compliance. This means actively enforcing a mandatory reporting policy and seeking out any weakness in company dealings.
• Ability to work independently & a positive team player.
• Self-motivated and displays leadership skills.
• Demonstrates flexibility in day-to-day work.
• Establishes harmonious working relationships with team members.
• Appreciates each team member's contributions and values each individual member.
• Sets high standards of performance for oneself.
• Attention to detail and accuracy.
• Good prioritisation and organisation skills.
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and self-development.  Intelligent and willing to keep learning.
• Complies with policies and procedures.
• Ethical and principled.
• Fair and modest: Willing to scrutinize all the facts without making a snap judgement and interview any relevant employees for their perspective.
• Diligent: Even when it becomes a hassle, a OHS&E Officer must be willing to see an issue through to resolution.
• A strong constitution and extra conviction: Solid backbone and the strength to stand by difficult decisions and be more influenced by right versus wrong than by relationships. Willing to take the lead in setting the tone for corporate integrity.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Accredited Btech Tertiary qualification in OHS&E.
• A relevant Health & Safety registration (SACPCMP or equivalent registration) will be advantageous.
• Minimum of 5 years’ experience in OHS&E operations, maintenance and/or construction.
• Computer literacy.
• Good communication and reporting skills. Both verbal and written.
• Be willing to travel – multiple projects in Cape Town, Durban, and Johannesburg. Valid Driver’s License, code 08 minimum.

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Description
OBJECTIVES 

MAIN FUNCTIONS OF THE JOB

• Adhere to company policies, procedures and processes
• Accurate recording and data capture of queries, resolution and follow-up
• Accept and process tickets in the agreed queues in the expected turnaround times 
• Potential ticket escalation to other divisions of the business or technical
• Monitor ticket queues and ticket closure
• Wireless Map reservations and planning — all regions
• Process Service Orders (interconnects and general stock items)
• Ad hoc reports

Requirements

SKILLS REQUIREMENT

• Good communication skills 
• Active listening ability to understand requirements.
• Ability to communicate in English
• Proactive problem solver
• Ability to work independently & a positive team player Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Strong time keeping and multitasking skills

QUALIFICATIONS AND EXPERIENCE

• Matric
• 2 years relevant working experience
• IT IL preferred
• Microsoft Office skills
• Understanding of Wireless solutions preferred
• Strong understanding of networks and cabling (fibre optic and copper)

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Description
PURPOSE OF THE ROLE

• Proactively identify roadblocks to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources.  Monitor and attend to all tickets related to the Service Delivery Co-Ordinator Role, without impacting or assuming the function of the A/H Service Desk. Support any issues that may arise at other sites, that impact customer satisfaction, and escalate to site management if required.

MAIN FUNCTIONS OF THE JOB

• General
• Adhere to company policies, procedures and processes;
• High quality verbal and written communication with clients;
• Process and update tickets within agreed operation service level agreement and client SLA timelines.
• Client Satisfaction
• Facilitate high quality servicing by all on-site staff, and if required assist with resolution or servicing. However, it must be noted, that the SDC must ensure that existing staff fulfil the servicing requirements, and the SDC only performs the function when the existing staff fail to and client satisfaction is impacted, or there is a skill or resource shortage; If required to fulfil the functions, the SDC is required to have the knowledge and capability to perform all functions except guarding, remote hands and facilities technical management.  However, the A/H SDC must have a can-do attitude to resolve any situation where customer satisfaction impacted;
• Optimise client satisfaction;
• Communicate suggestions & comments and feedback to management;
• Plan and implement preparation activities that may be required for major client deployments, and/or execute on a plan provided by SDM/ management to ensure high client satisfaction.
• Support all sites, to resolve or escalate client service impacting issues.
•  
• Administrative responsibilities
• Accurate recording and data capture of queries, resolution and follow-up;
• Accept and log tickets in the agreed queues in the expected turnaround times;
• To process and update tickets in expected turnaround times;
• Potential ticket escalation to other divisions of the business or technical;
• Monitor ticket queues and ticket closure for all tickets (irrespective of site) and escalate to A/H Call centre or Management is queues are not being managed appropriately, or any tickets are not being accepted for processing within 15 minutes
• Time dependent i.e. no immediate client servicing issues requiring attention, them:
• Process any tickets, normally processed by SDC or SDA office hours team, which are not actioned in-office hours or by the A/H Service Desk, and require attention;
• Review My Team tasks and tickets and assist with clearing any backlog;
• May be required to perform task not strictly defined in the job description, for which you have competence, during downtimes, when excess time is available.
• Escalation and Reporting
• Assist on-site staff with escalation for support as required e.g. Ozone, network downtime;
• Identify roadblocks that impact client satisfaction and present recommendations to management to
• address underlying root causes;
• Prepare and submit any reports that may be required from time to time;
• Report any incidents to management within SLA, where impacting clients requiring notification i.e. act as management eyes and ears for escalation after hours.
• Self-Development
• This role is required to operate independent of the SDC team, and therefore it is critical that the individual is a self-starter who is willing to learn operations from other on-site staff, without management oversight in most cases.
• Office Hours and Location
• The role is an active role in which the individual is required to actively monitor all components of the site impacting clients, and therefore the person is required to be mobile and active;
• This role is required to work from Friday morning to Monday morning, 06:00 - 18:00 (i.e. this shift includes the weekend);
• This role is required to work on-site at JB1/Isando, however may be required to change location to another Teraco site, if the client requirements for afterhours support change.
• Team Lead Responsibilities
• Conduct weekly KPI meetings with the Shift Service Delivery Coordinators to monitor performance improvement
• Conduct weekly team sessions and coach on improvement initiatives
• Ensure that all work conducted by the Team Lead and Team members are performed following Policy, Procedure, Process and Work Instructions for continuous improvement of Teams performance
• Ensure all tickets related to the Service Delivery Coordinator role are processed timeously and correctly by Team members
• Dashboards reviewed prior to departure for the day, with action to eliminate any tickets outside SLA
• Create and maintain Issue Register to track Team Performance and assist in identifying gaps
• Support HR and Service Desk Manager in staff recruitment and Development as well as Performance Management issues (Job Observation)

Requirements
SKILLS REQUIREMENT

• Exceptional communication skills;
• Excellent administrative skills are critical
• Active listening – ability to understand requirements;
• Ability to communicate in English, and any other RSA language beneficial;
• Proactive problem solver;
• Ability to work independently & a positive team player;
• Self-motivated;
• Ability to lead or positively influence others;
• Conducts self professionally, exhibits high levels of tolerance and patience;
• Responsible for continued learning and self-development;
• Team player;
• Good time keeping.

QUALIFICATIONS AND EXPERIENCE

• Matric
• 2 years relevant working experience
• IT IL preferred
• Microsoft Office skills
• Understanding of Wireless solutions preferred
• Strong understanding of networks and cabling (fibre optic and copper)

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Description
Data Centre Management

• Comply to working methods ensuring all SLA and MSA's are achieved 
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
• Compliance
• Maintain compliance in accordance to all relative policies and procedures 
• Meet agreed inter-departmental OLA (Operational Level Agreement) 
• H&S monitoring an corrective action to meet statutory compliance, SLAS and good business practice
• Critical Systems Management
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved 
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
• Data Centre Ethics
• Ensure compliance is maintained incorporating industry best practices 
• Ensure data centre facilities standards are enforced and maintained 
• Ensure data centre cleaning standards are enforced and maintained

Skills Requirement

• Excellent technical abilities
• Effective communication skills, active listener — ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Requirements
Qualifications and Experience

• Refrigeration and Air Conditioning qualification essential
• Electrical qualification preferable
• Working knowledge on close control units and their associated controls
• Chiller and chilled water systems knowledge essential
• Trouble shooting and fault-finding experience essential
• Controls knowledge would be advantageous
• Safe handling of refrigeration gasses certificate would be advantageous
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable